Hudson Subaru

On 6/8/2013 I purchased a Certified Pre-Owned 2011 Subaru Impreza WRX STI from your dealership located at 943 Comminpaw Avenue in Jersey City, New Jersey – Hudson Subaru. I received excellent service from th Impreza WRX STI from your dealership located at 943 Comminpaw Avenue in Jersey City, New Jersey – Hudson Subaru. I received excellent service from the Sales staff - Pedro Lantigua in particular - but my general experience has been tarnished by the lack of after-sale support. Being that the vehicle was bought Certified Pre-Owned , I did not expect to have many issues in the months immediately following purchase. Unfortunately, many issues have arisen. At the time of the sale I noticed that the tire pressure sensor warning light was illuminated (on the dashboard). After a visual inspection of the 4 tires, I realized that all 4 tires were worn. Simon Sedrak, a Manager at the dealership at the time, agreed to give me 2 new tires, padded in the cost, as part of the terms of the sale. I accepted, under the assumption that the other 2 tires were safe enough to last a couple more months. This assumption proved to be incorrect, as a couple weeks later the tire pressure sensor warning light came on again. When I went to get it checked out I was informed that 1 tire had plugs in it - which had now started to leak – and that the Rim on was bent. Also because the wear is uneven, a noise is being heard while driving. This means that I was sold a vehicle, with plugged/unsafe tires and a bent Rim. I would like the 2 tires to be replaced. The second issue was with the car’s battery – it went completely dead in July 2013 (a couple weeks after the car’s purchase). When I went to pick up the license plates for the car (approx. 5 weeks after the purchase), I informed a member of the service staff that the battery had died and that I had replaced it. He told me that there was nothing he could do about that and that I could not take advantage of the warranty since I had already changed the battery myself. The third issue was a damaged Front Control Arm. I had noticed a squeaking noise on braking, and general front-end instability. I brought this up numerous times to Hudson Subaru, but again I was either ignored or dismissed. During my visit to Town Motors Subaru in Englewood, NJ, it was discovered that the front control arms are damaged, thus causing the problem. The service staff there completed the repairs. The fourth issue was a knocking noise being heard seemingly from the front-end of the vehicle. I visited Hudson Subaru every Saturday for 5 weeks consecutively after I purchased the vehicle, trying to get someone to check the issue out. I was eventually told that this was just a ‘natural sound’ that the car makes, and the issue was brushed off. The noise continued, and was finally resolved on 11/5/2013 during a visit to another dealership - Town Motors Subaru located on the corner of S Dean Street & Garrett Pl, Englewood, New Jersey. The Englewood service staff alerted me that a Strut Mount bolt and a front right axel bolt had been loose, causing the noise. The fifth issue is with the depleted brake pads. This was another issue discovered at Town Motors Subaru in Englewood. The service staff alerted me that the brake pads were (and still are as I have not had them changed) depleted and in need of replacing. Being that less than 5,000 miles have been driven since the purchase, I don’t believe that I should have to replace the pads so soon. As previously mentioned, I attempted to resolve these issues with Hudson Subaru on many occasions, but was constantly given either the round around, or misdiagnoses on what was wrong with the car. Being that the car was bought with the Certified Pre-Owned guarantee from Hudson Subaru, I thought I had purchased a ‘worry-free’ vehicle. I was under the impression that the vehicle had been thoroughly inspected by Hudson Subaru, and was safe and in great condition. I also thought that in the event that I did have problems or concerns, Hudson Subaru would be there to assist me. This has caused me a great deal of inconvenience, and has caused me to incur a lot of additional cost (I have all of my receipts). I have also spent a lot of time going back and forth to the dealerships in Jersey City, and Englewood. I am still waiting on Hudson Subaru to make this right... More

The vehicle was advertised at a lower price than the dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership becaus dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership because I wanted to pay the advertised price I returned to buy the car at the higher price, this is not the reason for complaint. After informing the sales manager that the car has a screw in the tire he took off $12 only for me to discover when I got home another tire had a screw in it as well, this also is not the reason for complaint. The reason I am contacting you is because I took delivery of the car on 10/9/2013 and was provided a 20-day temp plate and was told I will receive a call when my NY State plates arrive. It is now 11/4/2013 and I still do not have my registration or plates. I contacted the dealer every few days to ask if my plates came and they never did. I talked to George the sales manager on Monday Oct. 28th (after expiration), he said he'll look into it, I never got a call back. I talked to a salesman on Tuesday Oct. 29th who said he'll look into it and never called back. I spoke with George again on Wednesday Oct. 30th and informed him that police had pulled me over but after explaining my story the officer let me go with a warning. He called me back and gave me 3 options, 1- Drive my car illegally back to NJ from Queens, NY and pick up a loaner car from him, 2- Rent a car at my own expense and he'll try to get me reimbursed, 3- Return the car I purchased and he'll give me back my down-payment. I returned his call and told him he has 2 options, 1- Bring me a loaner car to my home, 2- Arrange for me to pick-up a rental car locally at his expense. He called me back 5 hours later and said he will call me the next day (Thursday Oct. 31st) to have a loaner car brought to me. He never called me about bringing the loaner and I haven't heard from him since. Meanwhile, I'm sitting here with a car that I can no longer legally operate. More

My sales person was very good, he was able to answer most of my questions without any hesitation. And got everything processed very quickly. The dealership however is a different story. They had a very minim of my questions without any hesitation. And got everything processed very quickly. The dealership however is a different story. They had a very minimal selection of what I was looking for(0). And I had to settle for a model and color that I didn't really want, but I had to get something going that night so I was stuck. Also the service dept. left me and my 2 young kids walking around for 3 hrs in the cold when the car was finished up pretty quick, but never called like the said they would. Like I said the sales person was great but the dealership was very sub-par. Defiantly not going back their. More

johan and hudson subaru was great from start to finish...i leased a subaru forester and i would highly recommend him and hudson subaru for your next car! finish...i leased a subaru forester and i would highly recommend him and hudson subaru for your next car! More

Friendly and knowledgeable staff. Chito was a pleasure to deal with. They had the car we wanted in stock and we negotiated a fair deal with our 2010 Nissan Murano. to deal with. They had the car we wanted in stock and we negotiated a fair deal with our 2010 Nissan Murano. More

Traded-in my car. Got fair value and Habby was honest, professional, and unbelievably kind. He was reasonable and thoroughly explained the process. He was very reliable and followed up with me every day t professional, and unbelievably kind. He was reasonable and thoroughly explained the process. He was very reliable and followed up with me every day throughout the process of the transaction. It is hard to find someone at a car dealership as honest and knowledgeable as Habby was in our dealings. Highly recommended!! More

Simon was very helpful and friendly. He made me feel comfortable about the purchase, and set everything up quickly and efficiently. Love that dealership - have gone back for oil changes, and were treat comfortable about the purchase, and set everything up quickly and efficiently. Love that dealership - have gone back for oil changes, and were treated well by everyone there. More

Worked with me and gave me a great price so I could walk away with my beautiful new suby! Super friendly amd welcoming ... not like some the other sketchy dealerships I've been to before. :) away with my beautiful new suby! Super friendly amd welcoming ... not like some the other sketchy dealerships I've been to before. :) More

I purchased Subaru Forester thru Chito. He is honest and professional. His response is quick and appropriate. I'm now driving Forester with 100% satisfaction. I'm thinking already next car will be Subaru ag professional. His response is quick and appropriate. I'm now driving Forester with 100% satisfaction. I'm thinking already next car will be Subaru again. More

Chito was very helpful in assisting me in the purchase of my first car. He listened to my requirements and limitations and I walked away with something better than what i originally expected. my first car. He listened to my requirements and limitations and I walked away with something better than what i originally expected. More