Hudson Subaru

The process of buying a car can be long and arduous . But Chito went out of his way to make us feel comfortable and at ease during the entire time. He provided coffee, water, and food which was very much app Chito went out of his way to make us feel comfortable and at ease during the entire time. He provided coffee, water, and food which was very much appreciated during the long process. Chito was very accomodating on trying to find the right vehicle for me. He understood my specific prefences and budget right off the bat. Even though the car I choose had extra additions, he said from the beginning he'll work it out, and he did! We made an excellent deal, and I am extremely happy with my purchase. He has a vast knowledge of Subarus (with over 28 years of experience), and is highly recommended when purchasing your car. We plan on coming back to him when we purchase another Subaru for my husband. Thank you Chito for providing an excellent first buying experience! More

Great experience. Friendly service. Gave us what we asked for and more. Hassle free and easy to work with. Would recommend to friends! Thanks so much! for and more. Hassle free and easy to work with. Would recommend to friends! Thanks so much! More

Luchia handled the initial on phone negotions and it was because of her customer servicing and due diligence my husband and I even considered Hudson Auto Group as a contender in the sale of a 2014 BRZ Limit because of her customer servicing and due diligence my husband and I even considered Hudson Auto Group as a contender in the sale of a 2014 BRZ Limited. Because of her, we made our way to your dealership and purchased one. Kudos to her and as well as Johan Rivas for making the experience extremely easy and fun! We had read some not so positive reviews of Hudson and were a bit reluctant. We were a bit concerned that the deal we had been promised by Luchia was not to be and we would be pressured into something different. That was certainly not the case. Luchia made it a point to come over an meet us personally when we arrived and ensure we were well cared for. I am one to "do my homework" and although I appreciate that I put all the folks through their paces when making a car purchase, I feel that both Luchia and Johan did an excellent job in making both my husband and I feel like we were welcome and by no means rushed in the process. Johan spent quite a bit of time ensuring that we had the appropriate exposure to the managers to even better the deal while also spending a lot of time to ensure the delivery process was thoroughly handled and complete. Both Luchia and Johan exhibited extreme professionalism, yet personalization to the dealership and would highly recommend using both as part of a first internet/call sale and then Johan to do the execution! More

I was looking for a 2013 Subaru Impreza with a standard transmission and a moonroof and found one in the online inventory at Hudson Subaru. I clicked for an e-price and was very happy with the price offer transmission and a moonroof and found one in the online inventory at Hudson Subaru. I clicked for an e-price and was very happy with the price offered. Christina took me through the initial steps then turned me over to Chito. Both of them were very professional and friendly. I felt that they gave me straight answers to all my questions. I was a little nervous about going to an out of state dealership sight unseen, but Chito made sure my experience at the dealership was smooth. He had the car I was interested all ready to go and had me check it out to ensure it was what I wanted. It was exactly what I wanted, but I am sure that if it wasn't Chito would have worked with me to get the right vehicle. I liked that both Christina and Chito respected my desire to deal via email and did not barage me with phone calls like some other dealers have done in the past. Also, Chito was very thorough going through my new car's features. Since I am a previous Subaru owner, it was very helpful that Chito pointed out what was the same, what had changed, where things had moved, etc. He also synched my phone with the new blue tooth (which I didn't have on my previous Subaru) which was a big help. Chito has also followed up with me about the vehicle to ensure I am happy with it (which I am!). As I have been telling everyone, if you are the market for a new Subaru try Hudson Subaru. I felt like I was offered a fair price that I did not need to haggle with, that the process was easy and smooth and could mostly be done via e-mail, and that I was not pressured to purchase add-ons, etc that I did not want. It was definitely worth the drive in from PA. More

I had major work done on my existing Subaru at this dealer and it went well. The dealership is fairly close to where I live, so I called them when I wanted to buy a new car. I knew exactly what I want dealer and it went well. The dealership is fairly close to where I live, so I called them when I wanted to buy a new car. I knew exactly what I wanted. They gave me a price over the phone. I went in after work at about 7:30pm and left with my new car at about 10pm. Chito, the sales person, was excellent in all regards. Everything went smoothly, no surprises. More

On 6/8/2013 I purchased a Certified Pre-Owned 2011 Subaru Impreza WRX STI from your dealership located at 943 Comminpaw Avenue in Jersey City, New Jersey – Hudson Subaru. I received excellent service from th Impreza WRX STI from your dealership located at 943 Comminpaw Avenue in Jersey City, New Jersey – Hudson Subaru. I received excellent service from the Sales staff - Pedro Lantigua in particular - but my general experience has been tarnished by the lack of after-sale support. Being that the vehicle was bought Certified Pre-Owned , I did not expect to have many issues in the months immediately following purchase. Unfortunately, many issues have arisen. At the time of the sale I noticed that the tire pressure sensor warning light was illuminated (on the dashboard). After a visual inspection of the 4 tires, I realized that all 4 tires were worn. Simon Sedrak, a Manager at the dealership at the time, agreed to give me 2 new tires, padded in the cost, as part of the terms of the sale. I accepted, under the assumption that the other 2 tires were safe enough to last a couple more months. This assumption proved to be incorrect, as a couple weeks later the tire pressure sensor warning light came on again. When I went to get it checked out I was informed that 1 tire had plugs in it - which had now started to leak – and that the Rim on was bent. Also because the wear is uneven, a noise is being heard while driving. This means that I was sold a vehicle, with plugged/unsafe tires and a bent Rim. I would like the 2 tires to be replaced. The second issue was with the car’s battery – it went completely dead in July 2013 (a couple weeks after the car’s purchase). When I went to pick up the license plates for the car (approx. 5 weeks after the purchase), I informed a member of the service staff that the battery had died and that I had replaced it. He told me that there was nothing he could do about that and that I could not take advantage of the warranty since I had already changed the battery myself. The third issue was a damaged Front Control Arm. I had noticed a squeaking noise on braking, and general front-end instability. I brought this up numerous times to Hudson Subaru, but again I was either ignored or dismissed. During my visit to Town Motors Subaru in Englewood, NJ, it was discovered that the front control arms are damaged, thus causing the problem. The service staff there completed the repairs. The fourth issue was a knocking noise being heard seemingly from the front-end of the vehicle. I visited Hudson Subaru every Saturday for 5 weeks consecutively after I purchased the vehicle, trying to get someone to check the issue out. I was eventually told that this was just a ‘natural sound’ that the car makes, and the issue was brushed off. The noise continued, and was finally resolved on 11/5/2013 during a visit to another dealership - Town Motors Subaru located on the corner of S Dean Street & Garrett Pl, Englewood, New Jersey. The Englewood service staff alerted me that a Strut Mount bolt and a front right axel bolt had been loose, causing the noise. The fifth issue is with the depleted brake pads. This was another issue discovered at Town Motors Subaru in Englewood. The service staff alerted me that the brake pads were (and still are as I have not had them changed) depleted and in need of replacing. Being that less than 5,000 miles have been driven since the purchase, I don’t believe that I should have to replace the pads so soon. As previously mentioned, I attempted to resolve these issues with Hudson Subaru on many occasions, but was constantly given either the round around, or misdiagnoses on what was wrong with the car. Being that the car was bought with the Certified Pre-Owned guarantee from Hudson Subaru, I thought I had purchased a ‘worry-free’ vehicle. I was under the impression that the vehicle had been thoroughly inspected by Hudson Subaru, and was safe and in great condition. I also thought that in the event that I did have problems or concerns, Hudson Subaru would be there to assist me. This has caused me a great deal of inconvenience, and has caused me to incur a lot of additional cost (I have all of my receipts). I have also spent a lot of time going back and forth to the dealerships in Jersey City, and Englewood. I am still waiting on Hudson Subaru to make this right... More

The vehicle was advertised at a lower price than the dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership becaus dealer ended up selling me the car for, this is not my main reason for issuing a complaint. After the salesman told me to leave his dealership because I wanted to pay the advertised price I returned to buy the car at the higher price, this is not the reason for complaint. After informing the sales manager that the car has a screw in the tire he took off $12 only for me to discover when I got home another tire had a screw in it as well, this also is not the reason for complaint. The reason I am contacting you is because I took delivery of the car on 10/9/2013 and was provided a 20-day temp plate and was told I will receive a call when my NY State plates arrive. It is now 11/4/2013 and I still do not have my registration or plates. I contacted the dealer every few days to ask if my plates came and they never did. I talked to George the sales manager on Monday Oct. 28th (after expiration), he said he'll look into it, I never got a call back. I talked to a salesman on Tuesday Oct. 29th who said he'll look into it and never called back. I spoke with George again on Wednesday Oct. 30th and informed him that police had pulled me over but after explaining my story the officer let me go with a warning. He called me back and gave me 3 options, 1- Drive my car illegally back to NJ from Queens, NY and pick up a loaner car from him, 2- Rent a car at my own expense and he'll try to get me reimbursed, 3- Return the car I purchased and he'll give me back my down-payment. I returned his call and told him he has 2 options, 1- Bring me a loaner car to my home, 2- Arrange for me to pick-up a rental car locally at his expense. He called me back 5 hours later and said he will call me the next day (Thursday Oct. 31st) to have a loaner car brought to me. He never called me about bringing the loaner and I haven't heard from him since. Meanwhile, I'm sitting here with a car that I can no longer legally operate. More

My sales person was very good, he was able to answer most of my questions without any hesitation. And got everything processed very quickly. The dealership however is a different story. They had a very minim of my questions without any hesitation. And got everything processed very quickly. The dealership however is a different story. They had a very minimal selection of what I was looking for(0). And I had to settle for a model and color that I didn't really want, but I had to get something going that night so I was stuck. Also the service dept. left me and my 2 young kids walking around for 3 hrs in the cold when the car was finished up pretty quick, but never called like the said they would. Like I said the sales person was great but the dealership was very sub-par. Defiantly not going back their. More

johan and hudson subaru was great from start to finish...i leased a subaru forester and i would highly recommend him and hudson subaru for your next car! finish...i leased a subaru forester and i would highly recommend him and hudson subaru for your next car! More