Hudson Subaru

Accomadating, knowledgeable and friendly I walked into the Hudson Subaru dealership on Saturday August 2nd and Chito Encarnacion met me and my friend at the door. "You look familiar," he said I walked into the Hudson Subaru dealership on Saturday August 2nd and Chito Encarnacion met me and my friend at the door. "You look familiar," he said. I was surprised he didn't forget my face. Apparently, I had purchased a car from Chito almost 10 years ago and came back to buy another car and he remembered me--that was a plus! After doing some research on Subaru's, I had an idea of what I wanted but I was open to looking at other cars. He patiently walked through the dealership with me and after 2 test drives of two different Subaru models, I made my choice and we started the paperwork process. Buying a car is not the easiest thing in the world to do. But it helps when you have a salesperson who is accommodating, knowledgeable and friendly and may I also add has a sense of humor. Chito made my car-buying experience very manageable. I will definitely buy from him and the Subaru dealership again. More

Dishonest and unfriendly I called ahead of time and asked for a car that was advertised on their car at MSRP and was told that the car was available and given the price stated I called ahead of time and asked for a car that was advertised on their car at MSRP and was told that the car was available and given the price stated as MSRP so I went and visited the dealer which was a two hour drive. Once on arrival I met with the salesman and after seeing the car and sitting down to discuss the price the salesman came up with a price of 4k over MSRP without including fees and taxes and 7 k over MSRP after taxes and fees. I was already dissapointed with the dishonesty of this dealership for making me loose my time. The salesman brought the manager and tried to hold us while we were ready to leave offering us what he said was a MASSIVE DISCOUNT but still ended up being almost 3k over MSRP. Overall a very unpleasant experience. I have just placed my order in for another car at MILLER SUBARU and couldn't be happier with their service. More

Worst customer service EVER! Don't buy a car here! Worst customer service EVER! First I was baited and switched on the price of the car in that I was told that the price I'd seen Don't buy a car here! Worst customer service EVER! First I was baited and switched on the price of the car in that I was told that the price I'd seen advertised was a "loyalty discount" for people who had purchased from Hudson Subaru in the past. Although there was a disclaimer about the loyalty discount on an Internet listing the salesman showed me, on the site I used, there was no disclaimer. I figured that it was still an okay price even if it wasn't a GREAT price, and I really needed the car, so I bought it anyway. I drove it for eight days, after which the battery died. I called to complain and was told to take the car to a local mechanic and find out whether the battery needed replacement or whether it simply needed a good charge. When it turned out that the battery needed to be replaced, I was told to pay for the replacement battery and fax the receipt to the salesman I'd worked with, and I would be reimbursed. I paid approximately $245 for the replacement battery and sent the receipts as instructed. I did not get a reply in email or a return phone call despite many attempts. After several weeks of that, I spoke to customer service and explained the situation. Customer service apologised profusely, and told me to forward the receipts to them and it would be taken care of. So I did, and once again, I was ignored, unable to get a reply by phone or email. Finally, I gave up and took the further loss, which I'm sure is what Hudson Subaru was counting on. Between the bait-and-switch, and the bad faith with which I was dealt after the sale, I find it extremely hard to believe that anyone ever takes this place up on their "loyalty discount." I've never felt so disrespected by anyone I gave so much of my money to. STAY AWAY! More

Outstanding Customer Service and Great Price I bought a Subaru after driving a Toyota for 12 years. The experience of trading in a used vehicle and purchasing a new one was very easy thanks to C I bought a Subaru after driving a Toyota for 12 years. The experience of trading in a used vehicle and purchasing a new one was very easy thanks to Chito. I would most definitely recommend Hudson Subary to all my friends and family. More

Who cares about customer?! Had setup an appointment to see a vehicle. I was visiting them from different town and like 30 miles away and its during the peak hour of NYC traffic. Had setup an appointment to see a vehicle. I was visiting them from different town and like 30 miles away and its during the peak hour of NYC traffic. Called them before starting - didnt get any response and the manager who setup the appointment was off that day. Was first surprise. I went there as they said someone else will show the vehicle. I setup the appointment for a test-drive for a used vehicle originally. Took us 15 mins to find a person who can help us. He filled in all our information and went to find the vehicle keeping us waiting for 63 minutes. Finally, he appeared and took us to the vehicle - it was sitting in a corner behind atleast 30 vehicles so there was no scope to move the vehicle even a meter. We respectfully said "thanks for your time" and returned. More

Great Experience Chito Encarnacion is very friendly and very professional. The overall experience is very pleasant and trustworthy. I bought my first car in Hudson Sub Chito Encarnacion is very friendly and very professional. The overall experience is very pleasant and trustworthy. I bought my first car in Hudson Subaru and I went back again for my second car. I strongly recommend buy cars from Hudson Subaru and look for Chito. More

Hudson Auto Group Review I bought my Subaru Forester LTD from Hudson Subaru Auto Group on May 28th, 2014. My salesperson was Chito Encarnacion who was very friendly and very c I bought my Subaru Forester LTD from Hudson Subaru Auto Group on May 28th, 2014. My salesperson was Chito Encarnacion who was very friendly and very convincing sales product specialist. The place has a good inventory of Subaru cars and I want to recommend this place for your Subaru purchase. Donna R More

Purchased 2015 STI I received a great deal on a 2015 STI. Excellent customer service. Ask for Chito for the best deal. I highly recommend the dealership if you're in the I received a great deal on a 2015 STI. Excellent customer service. Ask for Chito for the best deal. I highly recommend the dealership if you're in the market for a Subaru. More

Review of Chito Chito was very professional and got me everything that I asked for. He made sure to follow up after the paper work was completed to ensure that I was Chito was very professional and got me everything that I asked for. He made sure to follow up after the paper work was completed to ensure that I was fully satisfied. More

buying my first car Johan was was as helpful as I could of asked for. He got me in and out of there with the minimum down and affordable monthly payments. He handled all Johan was was as helpful as I could of asked for. He got me in and out of there with the minimum down and affordable monthly payments. He handled all the paperwork and even delt with the insurance company for me. Drove off the lot a couple days ago and I love my new car. Thank you Johan!!! More