Hudson Subaru

Quality People Equals a Quality Experience While buying a car can be a nerve wracking and frustrating experience, working with Chito Encarnacion is wonderful. He makes you feel welcome the mome While buying a car can be a nerve wracking and frustrating experience, working with Chito Encarnacion is wonderful. He makes you feel welcome the moment you walk in the showroom. He took the time to listen to what we wanted and without being pushy. He took us out on several test drives and his knowledge of the specs on each vehicle was superb. Even after a long night, Chito worked to get us the best deal possible. It seems like it is about more than the sale with Chito, it's about building a relationship. We couldn't be happier with our new car and our experience. We live over 40 miles away and pass several Subaru dealerships along the way, but we wouldn't think of going anywhere else. More

Excellent Experience thanks to Chito I visited a number of Subaru Dealerships around the state looking for a 2014 Subaru Impreza Sedan. In most locations, they were already sold out. The I visited a number of Subaru Dealerships around the state looking for a 2014 Subaru Impreza Sedan. In most locations, they were already sold out. The next dealership we visited was Hudson Subaru, where Chito approached us in the Showroom asking us what kind of car I was looking for. I told him a 2014 Subaru Impreza Sedan. He told me that one was being delivered within a week and he offered to reserve the car for me if I was interested. I came back one week later and the car was there waiting for me. Chito kept his promise to reserve the car for me if I was interested. We took it for a test drive, negotiated a fair price, and I took it home that same evening. A huge thank you to Chito and Hudson Subaru for their hospitality during my visit. I will definitely recommend this dealership to friends and family. More

Vry. Good experience buying WRX: Sales PersonJohn Rodriguez Most of Subaru Dealers treat you as if they are doing you a favor by selling the car to you.. This sales person was knowledgable and very friendly to Most of Subaru Dealers treat you as if they are doing you a favor by selling the car to you.. This sales person was knowledgable and very friendly to work with.. More

2015 legacy I had problems trying to get my 2015 Subaru legacy but after a few phone calls to Chito and other Subaru reps, they were able to get my car and give i I had problems trying to get my 2015 Subaru legacy but after a few phone calls to Chito and other Subaru reps, they were able to get my car and give it priority status.. Thank you Chito and Subaru staff More

Buying Experience Chito Encarnacion and Wayne Shea were outstanding. Easy to deal with and very attentive. The car buying experience was painless while getting the bes Chito Encarnacion and Wayne Shea were outstanding. Easy to deal with and very attentive. The car buying experience was painless while getting the best deal of the 5 Subaru dealerships I visited. More

Chito was amazing We just bought a used car from this dealer and worked with Chito. He was so incredible. I found the car I wanted online and called him. He dealt with We just bought a used car from this dealer and worked with Chito. He was so incredible. I found the car I wanted online and called him. He dealt with me and since we lived four hours away, we completed a lot of preliminary information over the phone. He even held the car for us for three days just on our word that we would come get it - this was awesome since we knew this car would go fast since it was such a great deal. He kept in touch the whole time and was not pushy at all. We had our month old daughter with us and he was so patient and personable with us. Just a pleasure to work with. We will definitely buy from this dealer - and Chito - again :) More

Mr. Chito! When it comes to the 2015 WRX / WRX STI, they are hard to come by. Being a young male, I'm sure many visit dealers to look at them, but just for that When it comes to the 2015 WRX / WRX STI, they are hard to come by. Being a young male, I'm sure many visit dealers to look at them, but just for that....and Dealer's never take young males seriously. I had this happen to me at 2 Subaru dealers. One wouldn't even talk to me, when I was potentially willing to order one! Hearing there was a WRX in stock, I headed over to Hudson Subaru where I met Chito and he was kind enough to chat with me, and give me attention. Though the car wasn't the trim I wanted, he was willing to discuss ordering, but had a dirty secret: he had my trim on order for the showroom! Once he said that, it was time to talk figures, and finally settled. Although he seemed very busy, as Subaru dealers have been, he was fairly good at email communications, and provided me a VON, VIN, etc when he received it. Even though he knew I knew my stuff, as an enthusiast, he still went through the standard procedure of showing me all the papers and functions of the vehicle. I recommend paying him a visit if you are interested in a Subaru. More

Another great experience with Hudson Subaru My first purchase four years ago brought me back. It was the most pleasant car buying experience ever. And thanks to Chito Encarnacion, my second one My first purchase four years ago brought me back. It was the most pleasant car buying experience ever. And thanks to Chito Encarnacion, my second one (concluded today) was equally terrific! The process was simple and pressure free, and the follow-up was extraordinary. Thanks also to Christina DiFeo who orchestrated the transaction from behind-the-scene... More

A1service I was referred here by my cousin, i am a fisrt time car buyer. Smooth transaction! No problems encountered. He explained all things about vehicle I was referred here by my cousin, i am a fisrt time car buyer. Smooth transaction! No problems encountered. He explained all things about vehicle and helped to get best insurance coverage. Highly recommended! More

Worst car buying experience I looked an used 2011 forester online and sent them an enquiry. They responded promptly with follow up call. I was scheduled to go there at 2PM and wh I looked an used 2011 forester online and sent them an enquiry. They responded promptly with follow up call. I was scheduled to go there at 2PM and when I reached there the person I was interacting was not available and I was handed to someone else. He showed me the car and the car was in an OK condition (it was not even cleaned properly). When we sat down to talk about the price, he showed the online price and added $1250 as I was not a customer of this dealership. Even though the price quote I got online did not include this, the salesperson said he has to add this as I am a new customer. When we started to discuss about this additional money, he went back and forth couple of times with his manager and came back with no change and started explaining what's the car worth and why I need to pay $1250 extra. After 15 mins he was able to take out the $1250 and expected me to buy the car at the price he quoted. At that point the manager get involved in the conversation and not even ready to reduce the price buy a penny. His rationale was he already reduced the price by $1250:). Then he wanted me to show on other websites, where I can show him the price lesser than theirs. When I showed them some examples, he was just trying to find faults with every other car online. I got so pissed of at their gimmicks and trying to make me a fool. When I told him what price I was ready to buy the car right then and there, he said thank you and walked out. No customer service, no friendly gestures. Extremely rude. If I can give a 0 star or anything negative ratings, I would have happily done it. Please stay away from this dealership. Even if you pay few extra bucks at other dealership, go somewhere else so that you will get a decent customer service. Worst sales experience I have had in my entire life. More