Hudson Subaru

There are no deals... but a "Rebate"? I Came here from cars.com, because I saw they had a 2013 Subaru Impreza 2.0i Premium up for sale, from what i was told over the phone, was in "Mint Co I Came here from cars.com, because I saw they had a 2013 Subaru Impreza 2.0i Premium up for sale, from what i was told over the phone, was in "Mint Condition". For the price i was not going to complain. When i showed up, on the Subaru side, I was helped quickly with friendly service, but my salesman was on the Hyundai side, which to my surprise confused me, since it was a Subaru i was trying to get. So our salesman (Ulises) gave me the keys to check the car out. To my surprise... this car was not even "Mint" as i was told. It had a huge dent on the hood, the grill was cracked and needed to be replaced, there were a lot of dents and scratched on the bumper. Cosmetic was, i was not happy with the "Mint condition" i was told about. He said to me the car was "as is" Cosmetic wise. So Why tell me, its mint? After taking the car on the road, no problems occurred, I asked if the speakers were upgraded on this vehicle, and he said, "No, only on the premiums" and quickly changed his answer when I said it was a premium. Take note he was sitting in the back seat, with the Monroney sticker next to him. I feel he was a little uneducated about the vehicle. Regardless, I actually enjoyed the ride, and feel. But, something felt off. We bring the car back, and discuss the "Deal". after seeing the car fax This car has been sitting on that lot since November, The battery was replaced after 3,000 miles, and so was a tire. 1 corporate owner, which i found out was the Dealers Loaner Car, I have no idea how many people have driven this prior. Also, this car was not Certified, and being a 2013, under 80k in miles it should be Certified, but i guess the money was not worth putting out to certify or fix, being a loaner. So many red flags came up and i just felt so flustered with all this information, though the one thing that bothered me the most was this $1,250 Rebate. A Rebate I did See prior to driving up to check the car out. But this was no rebate, it was a Fee, they tried their best to tell me differently, but a rebate is not something you pay for, which they were adding on to my Estimate, which up my monthly rate. I would of drove off that lot with that car to be honest if they worked with me and did not attached this fee to be a "returning customer". The Manager, tried explaining to me about it, but it still did not sit well. They tried lowering my monthly payments but it still was way to high because of the 1250. They fought me so hard, but there were no deals added to this car. Only unwanted Additions. No making up for Certify, no making up for the lie of a Mint car. Just an as is vehicle i was not expecting to see. I almost cracked and bought the car, but came to my senses last minute and realized this was no deal at all. I was so happy coming in, but left with a headache and disappointment. I should of went to the Subaru side, but... would that have been any different...? I guess I wont know, because I am never going back there after this experience. More

Awful experience; awful customer service I am new to car shopping so I do not have much experience to compare this to but this was a deeply unpleasant experience. Joey Mnauel picked us up fro I am new to car shopping so I do not have much experience to compare this to but this was a deeply unpleasant experience. Joey Mnauel picked us up from downtown JC as we had no car currently and we were looking at a non certified 2013 Subaru crosstrek that he priced at more $26,000 all included. Which fine, you can price however you want. But we are not required to buy a 3 year old car that is barely $3000 less than a new one. All considered, it truly made no sense. He was evasive about questions, pretended he did not know the history of the car's accident because "it might not have been serviced at the dealership" when the car history report showed every service that car had ever had was at that dealership. He said the price was "non-negotiable" and he was in general not open to much negotiation on any point. But then you can't expect us to buy on the spot after less 15 mins of non-negotiations. So when we said "we'll think about it," he refused to drive us home. "We're not a taxi service," he said. He was fine "taxy-ing" us there. It wasn't even the refusal so much as the way it was said. And the overall experience. My boyfriend said he later apologized to him but I was busy trying to find a cab to get out of there as soon as possible. This is no way to treat customers. You don't pick them up and and then ditch them because they didn't buy what you wanted to sell in less than an hour total spent looking at two cars, test driving and then "negotiating". I will say the receptionist was a sweetheart and apologized. And another salesman tried to be polite and offered us water. We just got home and I will absolutely email the manager tomorrow (tho judging by their Yelp reviews that might not be worth it.) Maybe the rest of the people there are not that bad, I don't know. But if you're looking for a slightly more engaging salesperson, or one that is nice and polite after you counter their offer, Joey Manuel is not the one you should go to. I have truly never been so offended. More

Good experience My wife and I both bought new subaru's from Chito. He was excellent to work with and we didn't leave feeling like we were taken advantage of. I would My wife and I both bought new subaru's from Chito. He was excellent to work with and we didn't leave feeling like we were taken advantage of. I would definitely recommend using this dealership and ask for Chito, he's an honest salesman. More

Well worth the visit Hesitant at first to visit Hudson Auto because of all the bad reviews but Chito Encarnacion (the salesman with 30 yrs experience) was great from begin Hesitant at first to visit Hudson Auto because of all the bad reviews but Chito Encarnacion (the salesman with 30 yrs experience) was great from beginning to end. He was patient, friendly, took his time to explain all the details/functions of my new Legacy; overall clearly very knowledgeable, experienced, and willing to work with me. If he didn't know, he would find out instead of telling me a lie. Would absolutely recommend going to him. I DO recommend however, being careful once you get to the finance step, stay ALERT (yes, even after those 5 hrs of being there all day) or they WILL get you to purchase more in impressive, convincing ways.. good luck! More

Outstanding Chito has been our Subaru consultant for 15 years. From our very first Outback to Outback #5, he has epitomized competence and professionalism. He do Chito has been our Subaru consultant for 15 years. From our very first Outback to Outback #5, he has epitomized competence and professionalism. He does his best to understand customer needs and to recommend an appropriate vehicle. We always part reluctantly with our Subaru -- not believing that there is room for improvement. Chito always reassures us that our new Subaru will have advanced technology that will make driving safer and simpler. He has always been right. The features on our new Outback are amazing! When the time comes for us to select our new Subaru, we have been so thankful that we can continue to rely on Chito's expertise and Subaru's legendary excellence. nmmeaney More

First car buying made easy!! Chito made my unfortunate situation of having my car totaled into an exciting and pain free car buying experience. Chito knew exactly what I wanted an Chito made my unfortunate situation of having my car totaled into an exciting and pain free car buying experience. Chito knew exactly what I wanted and made me feel comfortable buying a car with him. I will recommend him to all my friends! I love my brand new crosstrek! More

stressfree buying Chito is very professional, friendly and helpful, he made our car buying experience a pleasure! would recommend Huson Subaru and Chito highly to our Chito is very professional, friendly and helpful, he made our car buying experience a pleasure! would recommend Huson Subaru and Chito highly to our friends and family. More

Trustworthy! Chito is a knowledgeable, trustworthy, and hardworking dealer! I completely recommend them!! GO buy a great car with a great dealer and a great custom Chito is a knowledgeable, trustworthy, and hardworking dealer! I completely recommend them!! GO buy a great car with a great dealer and a great customer service. Ask for Chito! More

A real pleasure to do business with You set your budget and they will do everything in their power to do good by you and give you the most for your buck. You set your budget and they will do everything in their power to do good by you and give you the most for your buck. More