Hudson Subaru

HOPING FOR THE BEST NOW THAT THE WORST HAS PASSED THE REASON I GAVE THE DEALERSHIP THE RATING THAT I DID IS BECAUSE I JUST PURCHASED A 2018 LEGACY FROM THEM & IMMEDIATELY HAD A PROBLEM.THE ENTIRE RADI THE REASON I GAVE THE DEALERSHIP THE RATING THAT I DID IS BECAUSE I JUST PURCHASED A 2018 LEGACY FROM THEM & IMMEDIATELY HAD A PROBLEM.THE ENTIRE RADIO/CD PIECE HAD TO BE REPLACED...THE ONE INSTALLED WAS NO GOOD.THE CD & THE RADIO WERE MALFUNCTIONING IN DIFFERENT WAYS.ALTHOUGH THEY TOOK CARE OF IT, AT NO COST TO ME, IT WAS JUST SOMETHING THAT SHOULD NOT HAPPEN WITH A BRAND NEW VEHICLE.CHITO,THE PERSON WHO SOLD ME THE VEHICLE, WAS GREAT ABOUT EVERYTHING AS WELL AS THE SERVICE DEPARTMENT.THEY TOOK CARE OF ME WELL.THAT IS WHY I SCORED THEM HIGHER.MAYBE IT'S NOT THE PARTICULAR DEALERSHIPS FAULT DIRECTLY BUT A BETTER CHECK NEEDS TO BE DONE BEFORE SELLING A VEHICLE OFF. More

Very bad customer experience I went to the dealership for a battery change. After the battery change the mileage of my car went down by half. Before the battery change my mileag I went to the dealership for a battery change. After the battery change the mileage of my car went down by half. Before the battery change my mileage was around 30 to 35 MPG and after it was 15 to 20 MPG. I haven't changed anything about the car (same routs, same gas, same driving habits). When I called the dealership to ask what may have caused this the answer was that there were too many variables and that I need to make a log, where I log where I go, how much I drive and which gas stations I use. However, I have no changed anything about my habits since i bought my car 5 years ago. For 5 years my mileage was relatively stable between 30 to 35 MPG and now it changed. What would be the benefit of making this analysis. Analysis is only beneficial, if you have a baseline and I don't have a baseline, because I will be logging this information on an on-going basis. I pointed this to the service agent and the response was that there were too many variables... Needless to say, I would not recommend this service center. You never know what may happen to your car. More

Why go anywhere else? If hudson Subaru's chito can't get you a better deal, no one else can. So why go elsewhere... He gave me a pretty good deal on the crosstrek... If hudson Subaru's chito can't get you a better deal, no one else can. So why go elsewhere... He gave me a pretty good deal on the crosstrek... More

Chito Encarnacion: Trust in a Real Sales Pro ! Chito’s 33 Years Of Experience make the Buying Process an Enjoyable Experience !! He’s the BEST !! Chito gives one a most honest and trustworthy r Chito’s 33 Years Of Experience make the Buying Process an Enjoyable Experience !! He’s the BEST !! Chito gives one a most honest and trustworthy review of all options available; feels as if your Grandfather is guiding you along ! More

Excellent Customer Service I was very satisfied of how Chito took care me . The manager and Chito put an extra effort to make sure I got 0 Financing and affordable to my budget I was very satisfied of how Chito took care me . The manager and Chito put an extra effort to make sure I got 0 Financing and affordable to my budget price ... I'm all the way Subaru ! I am a return Customer . Trade my Forester to a new Outback.. I love both my Subaru! I'm a Happy Customer !! More

Gary and Chito hooked it up Gary and Chito were super helpful and stoked about my subaru! Great service and experience, thanks for my new car excited to get on the road. Gary and Chito were super helpful and stoked about my subaru! Great service and experience, thanks for my new car excited to get on the road. More

Terrific dealership This is the 3rd car I have purchased at Hudson Subaru through a trade-in process. They are friendly, professional, knowledgeable and fair. Chito is This is the 3rd car I have purchased at Hudson Subaru through a trade-in process. They are friendly, professional, knowledgeable and fair. Chito is great as a salesperson. He really takes care of you. Mike makes the paper signing process pleasant because he's friendly and funny. Everybody I interacted with was welcoming and helpful! More

OUTSTANDING!!!!!A++ I leased a 2018 Subaru Forester with Chito Encarnacion my salesman. Gary Bregman was the sales manager together they made my experience fantastic. I c I leased a 2018 Subaru Forester with Chito Encarnacion my salesman. Gary Bregman was the sales manager together they made my experience fantastic. I could not ask for a better team,down to earth and reasonable. I would recommend them to everyone in or out of state. More

Chito was a really efficient and thorough representative. This dealership is small but efficient. Of the four dealers were contacted for a quick purchase of a new car they were the only ones that had the exac This dealership is small but efficient. Of the four dealers were contacted for a quick purchase of a new car they were the only ones that had the exact make and model we wanted and provided a no-nonsense discount in order to keep the deal moving. All contacts were quick and efficient - even over the holiday season. We were able to get into our new car just in time for the New Year! Thanks. More

Friendly but a little disorganized After selecting my car on a previous visit, the actual buying took too long (4 hours). The staff is friendly, straight-forward, and caring overall. After selecting my car on a previous visit, the actual buying took too long (4 hours). The staff is friendly, straight-forward, and caring overall. More