Hudson Nissan of Summerville - Service Center

My new car ended up with a terrible issue. I was fortunately close to the dealership and drove right there instead of home. I was assisted right away even though I had no appointment and they I was fortunately close to the dealership and drove right there instead of home. I was assisted right away even though I had no appointment and they weren't prepared for me. They even offered to drive me home so I didn't have to wait while they investigated the issue. The dealership ended up having my car for probably 6 weeks as they worked through it all. I had a loaner vehicle that was great. And a HUGE special thank you to Dale who worked with me personally from start to finish. He was an excellent communicator, provided education when I needed it, made everything a smooth process with my warranty, took great care of my case, and never made me feel that he was rushed or too busy for me as many times as I was at his desk or on his phone during this process. My husband and I will be delighted to bring my car to him for all scheduled maintenance and anything else our vehicles need in the future. So thankful for someone we can trust and who makes sure that we receive excellence in the care for our vehicles. Thank you! More

I emailed the manager, Brandon Judy about my experience. I may not be doing business at this location. I may not be doing business at this location. More

Why I could only give this experience 1 star. I hope this message finds you well. I wanted to express my concerns regarding my recent service appointment at your dealership, as it did not meet t I hope this message finds you well. I wanted to express my concerns regarding my recent service appointment at your dealership, as it did not meet the standard of service I have come to expect from Nissan. My appointment was scheduled for 9:30 AM, and I arrived early at 9:00 AM. However, I did not receive any updates on the inspection until 12:52 PM via text. I attempted to decline two recommended services but encountered issues with the system and was unable to proceed to the third item. After refreshing and retrying, I responded to the message, requesting only an oil change. Unfortunately, I did not receive a timely response and had to call the dealership to check on the status of my vehicle. While the person who assisted me confirmed that my vehicle was ready, there was no communication about the Lyft service until I asked. Upon arriving at the dealership, my vehicle was not in the waiting area, and a porter had to retrieve it. Additionally, when I received my bill, it included an additional service that I had declined. I showed the advisor a screenshot of my text declining the service, and he proceeded to contact the original service provider for clarification. While waiting, a supervisor asked about the situation, and I explained the issue. She kindly offered to discount the additional service, but I declined and requested it be removed, as I had limited time to pick up my child. They ultimately waived the charge and corrected the bill. Lastly, I would like to mention that the Lyft vehicle sent to me was in poor condition, with cobwebs, animal hair, and an unpleasant odor, which detracted from the overall experience. This is not reflective of the high level of service I am used to at this location. I hope these concerns can be addressed to prevent future issues and ensure a smoother experience for other customers. Thank you for your attention to this matter. This is making me say I worked with someone in Sales and Management Dept which I didnt More

Kevin takes such great care of me every time I go in there to have my vehicle serviced. He’s so attentive to me and the details of everything that needs to be done on the vehicle. I love going to this l there to have my vehicle serviced. He’s so attentive to me and the details of everything that needs to be done on the vehicle. I love going to this location to have my vehicle serviced. More

This dealership is fantastic, excellent employees, time efficient, great service . It is bright and clean . I always leave happy and so glad when I leave my car is in top shape . efficient, great service . It is bright and clean . I always leave happy and so glad when I leave my car is in top shape . More

The service was good but being that I don’t know much about mechanics I wish they would have broken down step by step everything I had completed on my car at check bc I feel like some of my work was not about mechanics I wish they would have broken down step by step everything I had completed on my car at check bc I feel like some of my work was not completed. More

This is my second time bringing my car to this dealership and hospitality was very nice and the mechanic man who worked on my call was a very nice man and I am very happy with the service that I got that day and hospitality was very nice and the mechanic man who worked on my call was a very nice man and I am very happy with the service that I got that day More

CeJ took care of my car. He kept updated at all time. thumbs up for him He kept updated at all time. thumbs up for him More

The staff always make me feel welcomed. They are very professional and keep you informed on what's going on with your vehicle!! It's always a pleasure whenever I visit. They are very professional and keep you informed on what's going on with your vehicle!! It's always a pleasure whenever I visit. More

Kevin is really good to work with. He took the time to explain things to me. He took the time to explain things to me. More