Hudson Nissan of North Charleston - Service Center

I have wrote up 3 online services at different times for the same issues and they have not been fixed or repaired. I have made several complaints about my 2012 maxima having suspension problems which makes the same issues and they have not been fixed or repaired. I have made several complaints about my 2012 maxima having suspension problems which makes the car feel unsafe when driving over bumps or just straight because the seems to just try to go certain ways, I have complained about the idle when I drive and air conditioner on low, car constantly drops below I guess what would be the normal idle when air is on because the car feels like it going to stall or turn off, and this is getting worst because today it did it the entire time I was taking son to store. I have also complaints 3 times about the antifreeze smell and the last time I had it there the mechanic said he smelled antifreeze but didn't know what or where it could be coming from and they left it as that, and said call nissan. I have asked them to look into transmission because it seems to be doing something. I have had 3 nissan maximas and I just recently got this one and by far its the worst one ever, looks awesome but my maxima is definitely in need of repair that I can't seem to get Hudson to fix I'm guessing because I got 33,000 miles on it, just saying that because it was brought up to me and regardless how many miles on it, its still under warranty, I have been a loyal nissan customer, and desire to drive a car that's operating as it should. I would really like some one from corporate or whoever is higher up the chain to come and take a look at it or drive it, sit in it running and feel the stalling and much more More

This is long, but I believe very important to read. This is long, but I believe very important to read. This review is for my overall experience dealing with Hudson Nissan in North Charleston. I bough This is long, but I believe very important to read. This review is for my overall experience dealing with Hudson Nissan in North Charleston. I bought a brand new versa about two years ago. I felt my entire experience was "OK" when I was going through actually purchasing the vehicle. I did at some parts feel as if I was getting taken advantage of because I was not familiar with vehicles at the time. (Through the way I was spoken to, more or less like I was "dumb") This was my very first new car. The staff working was friendly, yet seemed to be a lot of confusion. However, That is not what this review is really for. I have recently had my car serviced at Hudson Nissan. While trying to make an appointment, I left about 3 voicemails which did not get returned. I had also called about 2 or 3 times a day for about 4 days until I could speak with someone and to make the appointment. Once I had arrived to my appointment, my service advisor did not introduce themself and asked for my name. After giving my name, they asked to bring my car into the garage. After driving my car in they asked for my keys. That was it. That was my interaction with my advisor. No estimated time, no suggestion on where I can wait, no introduction. I found the waiting room, and continued to wait for 1 1/2 hours , for an oil change. After no one came to get me and let me know my car had been serviced, I asked a very kind lady at the counter where I would pay for my service if my service had been complete. They asked who my advisor was.(No idea who my adivsor was) My car had been ready. I paid and asked if everything was alright with my car and looked good and was told it looked good and everything was in the "green". When I got home that night, looking at my receipt I realized there were two check marks in the "red" for my tires. I wasn't told anything about my tires. This was the second time I got my car serviced at Nissan in two years beacause I have had experiences like this. I know the employees work very hard at Nissan; however, I think that customer service skills could be improved. Not only in person customer service skills, but over the phone as well. More

Patrick went above and beyond to ensure customer satisfaction. Though I had only called and requested touch up paint for my '08 Nissan Altima, Patrick was extremely helpful and friendly. He ensured satisfaction. Though I had only called and requested touch up paint for my '08 Nissan Altima, Patrick was extremely helpful and friendly. He ensured I'd receive a call to advise my product had arrived which I did, not once, but twice. At the time I spoke to Patrick I was unaware he was in fact the Parts Manager, however I should have know given his overall energy and knowledge of the product. From this experience, I will be scheduling to have all future service needs performed at Hudson Nissan, as I was previously a customer of Morris Nissan where I was always treated poorly. Thanks to Patrick Rice I have found a local Nissan dealership that will always have my business going forward. More

Brian Smith loves his job. He greets you with a smile and he is concern about the customer. He is not a pusher! He takes your car in the back and he will return to let you know what he finds. He will discuss he is concern about the customer. He is not a pusher! He takes your car in the back and he will return to let you know what he finds. He will discuss the car with you and let you know what needs to be done. He does not tell you what to do. He will only advise you, he does educate me about my car. I do thank God for him! He has been a God sent, since my husband died. More