Hudson Nissan of Charleston - Service Center

My man Steve! I usually dont come to the Nissan dealership for ANY services but Steve Crosno makes me not wanna go anywhere else but here! They'll be seeing me agai I usually dont come to the Nissan dealership for ANY services but Steve Crosno makes me not wanna go anywhere else but here! They'll be seeing me again really soon! More

Kevin Clark , didn’t try to sell me something I didn’t need. Thank you for that was very unhappy with the Nissan in Charleston until I brought my vehicle to be , didn’t try to sell me something I didn’t need. Thank you for that was very unhappy with the Nissan in Charleston until I brought my vehicle to be serviced. By Kevin clark. Thanks Priscilla W More

Had car in for routine service Professional staff provided quick service. Waiting area as always clean and welcoming. The staff always courteous and knowledgeable. Always a pleasure Professional staff provided quick service. Waiting area as always clean and welcoming. The staff always courteous and knowledgeable. Always a pleasure to do business with crew they have. More

Went in for an oil change. The staff was very Helpful and efficient ! Got me in and out , Even with a car wash 😊. I appreciate the friendliness and quick Service ! Thank you The staff was very Helpful and efficient ! Got me in and out , Even with a car wash 😊. I appreciate the friendliness and quick Service ! Thank you More

Great Experience Kevin Clark of Hudson Nissan of Charleston greeted me promptly & expressed genuine concern for my needs, He was very friendly, attentive and respectfu Kevin Clark of Hudson Nissan of Charleston greeted me promptly & expressed genuine concern for my needs, He was very friendly, attentive and respectful and answered all of my questions and concerns. I appreciate Him, and even took a few of His cards to give out to a few of my peers!! "ALL GOLD STARS KEVIN....WHOO HOO!!!!!" :) Thank You! More

Won't honor warranty unless the car breaks down/strands you. 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd visit (3 hours in the waiting room each visit so 12 in total) I became frustrated that they didn't fix anything and just reset the light and told me everything would be fine, and if it came on again they would give me a loaner and then spend more diagnostic time. Well the light came on again a week later, but this time truck went into limp mode getting off the hwy during rush hour in CHS, so a small issue has now turned into a safety issue. Thank god I was only a mile from this dealer so I limp it in. They gave me a loaner titan while they finally take the time to figure out the issue. This was a thursday, they tell me they will let me know Friday what issue issue is. I have to call them on Friday evening and they need a part and I should have the truck Monday by COB. Mid-day Monday, they let me know the part is on backorder with no ETA on the part. So I go into the dealer to talk with the service manager or operations manager to try get an ETA and they send the tech out to tell that he is waiting on a part, so I take the opportunity ask him why he didn't fix it the last 3 times I brought it in, and while I was frustrated with tech, I never raised my voice, cussed or personally attacked the tech and but told the service manager Ben that I was going to leave a negative review of my experience. He then told his operations manager that I "abused, threatened and cussed at his staff" and tells me if "I dont like their service I needed to take my truck somewhere else". I have never heard someone blatantly lie about something like this before, I was shocked. So realizing that I was not going to get any more help and being told to take my car somewhere else for warranty work, I called a flatbed truck ($90) and took it to the north charleston store and hope that I can get better service there. This has ruined my vacation since I can't take pets in the loaner or drive over 150 miles away from CHS. The cherry on the cake was they offered to change my fuel filters for $429 dollars, a quick google search showed the filters are $80 dollars and it's a 20 minute process to install them. Total stealership. I cant seem to get in touch with management either. More

Surprise policy change Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you must have an appt. what other commitments is the dealer going to discard? More

my nissan visit I took my car for engine lite being on they kept it for 3days when my wife pick up car had trash inside they said they did not put . they put a new I took my car for engine lite being on they kept it for 3days when my wife pick up car had trash inside they said they did not put . they put a new bulb in shifter engine lite still on now I have to take back not to sure they didn't let some one used my car More

My Nissan visit My visit to Charleston Nissan was very GOOD. Danny explained what was going on with my service and answer questions about my concerns,he was so nice a My visit to Charleston Nissan was very GOOD. Danny explained what was going on with my service and answer questions about my concerns,he was so nice and I really enjoyed my visit More

Best Customer Service Ever! I have been having an issue with my new Nissan Altima 2017 that I purchased at Hudson Nissan since November 2017. We have been taking my car there and I have been having an issue with my new Nissan Altima 2017 that I purchased at Hudson Nissan since November 2017. We have been taking my car there and ABSOLUTELY NO one could figure out what the problem was. After speaking with the service manager and the 800 customer service with NO resolutions, we took our car to Morris Nissan and both Ryan and Kyle were phenomenal! Kyle not only listened as I explained my issues but also rode with me to hear the noise that my car was making and got to working on it right away (unlike Hudson Nissan who allowed my vehicle to sit for 2 weeks before touching it). Ryan and Kyle truly made me feel like I was their priority. A thank is not enough for them. I really love my car but since Hudson technicians couldn't figure our my issue and brushed me off, I was ready to trade in my vehicle so as to cut ties with a company who didn't value my time. But thanks to Ryan and Kyle, the issue was fixed and I did not have to trade in the car I loved. I said all of that to say this: If you decide to purchase a Nissan, purchase AND service that vehicle with Morris Nissan. They are a company that actually lives up to its mission statement. More