Hudson Nissan of Charleston

Engine Light on when purchasing told it would be fixed. I can't really do it honestly until I get the car fixed . When I bought the car. I took it for a test drive that was good but the engine service light I can't really do it honestly until I get the car fixed . When I bought the car. I took it for a test drive that was good but the engine service light was on. I told the representative that I wanted to get it checked out and fixed. While I was filling out the paperwork he told me it was fixed . I asked what it was and he couldn't tell me. After I did the paperwork and bought the car the representative helped me get the car home which was great . But when I went to return him in the car I noticed the service engine light was on. We got back to dealer and the maintenance department said they had to order a part to fix it. I really like they car and want it fixed to get the engine light before I do the survey. So I can honestly say your company has still not fixed the car I bought with engine light still on and told by service and salesman it would be fixed right and still not fixed. Ryan in service said he had to order the right part to fix over a week ago. And I call and get no call back. More

Go see Joe Greene I have purchased 3 Altima’s from this dealership and Joe Greene is your guy! Very understandable, super explainable with everything, you have to go se I have purchased 3 Altima’s from this dealership and Joe Greene is your guy! Very understandable, super explainable with everything, you have to go see him! Thanks so much again! More

Won't honor warranty unless the car breaks down/strands you. 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd 4 visits to the service department with a check engine light and a whine under the hood on 2016 Nissan Titan XD Diesel with 16k miles. After the 3nd visit (3 hours in the waiting room each visit so 12 in total) I became frustrated that they didn't fix anything and just reset the light and told me everything would be fine, and if it came on again they would give me a loaner and then spend more diagnostic time. Well the light came on again a week later, but this time truck went into limp mode getting off the hwy during rush hour in CHS, so a small issue has now turned into a safety issue. Thank god I was only a mile from this dealer so I limp it in. They gave me a loaner titan while they finally take the time to figure out the issue. This was a thursday, they tell me they will let me know Friday what issue issue is. I have to call them on Friday evening and they need a part and I should have the truck Monday by COB. Mid-day Monday, they let me know the part is on backorder with no ETA on the part. So I go into the dealer to talk with the service manager or operations manager to try get an ETA and they send the tech out to tell that he is waiting on a part, so I take the opportunity ask him why he didn't fix it the last 3 times I brought it in, and while I was frustrated with tech, I never raised my voice, cussed or personally attacked the tech and but told the service manager Ben that I was going to leave a negative review of my experience. He then told his operations manager that I "abused, threatened and cussed at his staff" and tells me if "I dont like their service I needed to take my truck somewhere else". I have never heard someone blatantly lie about something like this before, I was shocked. So realizing that I was not going to get any more help and being told to take my car somewhere else for warranty work, I called a flatbed truck ($90) and took it to the north charleston store and hope that I can get better service there. This has ruined my vacation since I can't take pets in the loaner or drive over 150 miles away from CHS. The cherry on the cake was they offered to change my fuel filters for $429 dollars, a quick google search showed the filters are $80 dollars and it's a 20 minute process to install them. Total stealership. I cant seem to get in touch with management either. More

Great experience It was a pleasure doing business with Mr. Mendoza. He was professional, friendly and took care of my purchase without a hitch! Thank you for making it It was a pleasure doing business with Mr. Mendoza. He was professional, friendly and took care of my purchase without a hitch! Thank you for making it a good experience. More

I bought my first car Bought my first car through Nissan. It was very stressful but the team really helped me to figure out what kind of car I should get. They were patient Bought my first car through Nissan. It was very stressful but the team really helped me to figure out what kind of car I should get. They were patient with me and it was much appreciated. More

Charleston Nissan by far the best! Dealing with Joe Greene in the internet department was the best experience I've ever had with a dealership. I buy a new truck every 2 years and the Ni Dealing with Joe Greene in the internet department was the best experience I've ever had with a dealership. I buy a new truck every 2 years and the Nissan Titan XD is a keeper ! Go see Joe! More

Would have given an excellent rating except: Would have given an excellent rating except that after the deal was signed, I was told that the vechicle only had one key. If I would have know this b Would have given an excellent rating except that after the deal was signed, I was told that the vechicle only had one key. If I would have know this beforehand, I would have tried to negotiate to get a second key - even if it was a valet type key. This just made me leave on a sour note after an otherwise good experience. More

Excellent sales associate and finance person Mr. Clay Wickersham was a great sales associate He had a lot of patience and took his time to explain all the suv to me I had gone to other dealers Mr. Clay Wickersham was a great sales associate He had a lot of patience and took his time to explain all the suv to me I had gone to other dealerships looking but it was Clay that brought me back to Charleston Nissan on Savannah Highway He was a honest salesperson. All his promises to me about Nissan incentives were true and the warranaties on the vehicle. Everyone in this dealership was kind and friendly . Clay even brought the Armada SL to my garage to make sure it would fit and it did. I bought my Armada SL which is a beautiful safe SUV for me and my pups. Mr . Travis Washington was a excellent finance officer. He explain everything to me step by step which made the paperwork go smoothly I was happy with my whole experience there. More

Great. Michael and Eddie were awesome. They listen to what I wanted and what payments I was willing to take. The whole staff at Charleston Nissan made you fe Michael and Eddie were awesome. They listen to what I wanted and what payments I was willing to take. The whole staff at Charleston Nissan made you feel at home with no pressure More

Surprise policy change Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you Four years I have been showing up early on Saturday morning to get my first come first served oil change. Today that all changed. Apparently today you must have an appt. what other commitments is the dealer going to discard? More