Hudson Hyundai - Service Center

Mr.Eddie Cabrera I brought my 2014 hyundai sonata in for service today 5/14/15...at 12:45pm we even got there before scheduled time. I walked into service wait I brought my 2014 hyundai sonata in for service today 5/14/15...at 12:45pm we even got there before scheduled time. I walked into service waiting area and there was a couple ahead of me, after five to ten minutes they were finished and moved away from line.. I was next in line, I waited with my son in law for the receptionist who was inputting information on computer. She continued on computer for at least 5-10 minutes before even an acknowledging my presence, a kind warm hello I'll be with you in a few would have surficed and made me feel welcomed . Instead when she was done on computer she proceeded to get up and walk to room behind the desk not even to say sorry for the delay how can I help you.,still no hello..she just said what are you here for., So being the person I am respectfully demanding respect said we are good how are you..she never responded. .just continued on into back room, I assumed that would be her chance to say I'm sorry,but it didn't happen..I didn't get her name and I guess subconsciously I didnt want to know her name..I know how busy it can be and how overwhelming a day can be I manage a nursing unit, but I definitely try not to forget patients and customers come first. And that I must be respectful and courteous no matter how stressful my day maybe. ..Moving forward my whole mood went into different mode when Mr.Cabrera came out, hes awesome a people person courteous,respectful and informative.He told me car would be ready in approximately two hours and that he would call me to let me know when it was ready,so my son and I went on to the mall. Mr.Cabrera called me several times to keep me informed of progress which i greatly appreciated, and of course he called me to say car was ready for pickup..anytime I have my car serviced I will make sure hes there, if he's off I'll wait for him to return just to have a smiling face just to have someone be pleasant and courteous even if its a necessity at the job goes along way. His kindness and courteous manner out shined my first impression at the service desk. Mr.Cabrera is an asset to this business you obviously know this already. Thankyou Mr. Eddie Cabrera. .God bless and be well. .See you soon.. The five stars for customer service and friendliness was selected because of you. See you soon. More

Good service experience Very courteous team. I was initially annoyed that an electrical issue was not fixed despite several visits, but they apologized and did not charge me Very courteous team. I was initially annoyed that an electrical issue was not fixed despite several visits, but they apologized and did not charge me for the final fix. Charges for parts and labor seem reasonable and as expected. The diagnostic fee is a bummer but they stand behind their service. Shop tends to be busy and non-trivial jobs can take several days. Highly recommend going there with an appointment - they are easy enough to book online. More

Excellent service Would like to recommend this dealership , the service manager goes above and beyond . Best service ever ! Was very happy with the outstanding service Would like to recommend this dealership , the service manager goes above and beyond . Best service ever ! Was very happy with the outstanding service that was provided . More

The Runaround....for $75 bucks! Recently, my 2013 Hyundai Elantra radio stopped working. I asked the service team if my remote starter, (installed in March by Hi Tech Alarm) could h Recently, my 2013 Hyundai Elantra radio stopped working. I asked the service team if my remote starter, (installed in March by Hi Tech Alarm) could have shorted out the radio. I was assured no. A new radio had to be installed. This was done a few days later at no cost, to my satisfaction. Imagine my surprise when, shortly following installation my remote did not work. The next morning I spoke to Jack N. the Service Manager. I told him the remote was working before the radio went out. He told me to take the car to Hi Tech and I would be REIMBURSED. I took the car (9 am 6/2/14) to Hi Tech where it cost close to $75 to repair. I immediately called Hyundai back twice, but could only leave a voice message. I had work done, and returned to Hyundai with my receipt. Upon seeing it; Jack N. became indignant at the amount that I'd had to pay! He told me I would have to return AGAIN for my money. Before leaving, I assured Jack I would return the next morning. That same evening I saw an email regarding my last service visit with the radio. I wrote a lengthy note of how displeased I was at this latest development. I returned the next morning and Jack stated that I would have to wait again for my money. I was very upset about this, but was assured it would be handled as soon as possible. I waited 15 minutes until the Assistant Manager (whom I've always had a good relationship with) came and reported that he spoke to Hi Tech and my ATM would be credited, but "It will take a few days." After still not receiving this, I personally called Hi Tech this morning. I was told that Hyundai promised to send a check to them, then I would be credited. REALLY? All this for $75. More

This is my 5th Hyundai purchase and would recommend this dealer to everyone very friendly and awesome service. Mr. Nogueira is a awesome service manager. Riddy Balbi is my favorite sales man very friend a dealer to everyone very friendly and awesome service. Mr. Nogueira is a awesome service manager. Riddy Balbi is my favorite sales man very friend and helpful. More

Mr Nogueira & Mr Cabrera Thank you so much for Mr Nogueira & Mr Cabrera Thank you so much for helping me with my vehicle. Not only did you give me the information I needed, the shop was busy and y Mr Nogueira & Mr Cabrera Thank you so much for helping me with my vehicle. Not only did you give me the information I needed, the shop was busy and you still took in my car, repaired it and also had a great price for the repair in a short amount of time. It was an excellent service. Thank you so much. It was a pleasure to do business with you. More

Mohammed and Imran, cousins, were outstanding! They provided me with excellent service, above and beyond, what I had come to expect. I think they are exceptional sales people and best of all, the kind provided me with excellent service, above and beyond, what I had come to expect. I think they are exceptional sales people and best of all, the kind of human beings who make you what to do business with them. While at the dealership,two nights ago, I needed to return to home to care for my 95 year old mom. My Hyundai was brought in for servicing and I had no choice but to walk to the bus stop several blocks away. These two wonderful people made sure I got home safely and quickly learning of my dilemma. What beautiful work and life ethics Mohammed and Imran displayed! They deserve the respect of their peers and accolades from their superiors. More

I bought an AUDI early this year and soon after the I bought an AUDI early this year and soon after the purchase I had several issues with the car. I contacted the salesmen jack and he said to contact I bought an AUDI early this year and soon after the purchase I had several issues with the car. I contacted the salesmen jack and he said to contact the service department manager (Forgot Name Not Eddie). I tried several times to contacted this guy since he was the only one who was authorizes to take care of my issue and to assign me a loaner during the repair. After a couple of months I finally contacted this person and he told me that they can’t fix AUDI’s, so I had to take it to and the AUDI service department in Secaucus NJ and they will honor the warranty. I arrange to fix the car at the Audi service department and a few days later I was told that the warranty did not cover any of the damages and the total due was $1700.00!!!!!!!!! I then contacted Hudson Hyundai and after hours of arguing back and forth with Jack, Greg and the service guy they stated that they couldn’t do anything since the problem wasn’t reported right after the purchase??????? This dealership is the worst when it comes to service, this is the 3rd car I buy for them and I always had an issue, but this one toped them all. I will no longer buy a car from them ever again and I will share my discontent with this place with whoever I can to save them from headaches and future problems. Can’t wait for jack to call me and ask me if I’m looking to trade again !!!!!!!!!!! More

Every time I go to Hudson Hyundai the experience is better than the last! Ruddy is such a friendly salesperson and makes you feel right at home when you visit!! I recommend him to all!! better than the last! Ruddy is such a friendly salesperson and makes you feel right at home when you visit!! I recommend him to all!! More