Hudson Cadillac Buick GMC - Service Center

Service department is not organized, and technicians don't know what they are doing. Screwed up and clutch and rear main seal replacement. Caused additional issues with the vehicle. Tried to give me ba don't know what they are doing. Screwed up and clutch and rear main seal replacement. Caused additional issues with the vehicle. Tried to give me back vehicle with issues. I paid over $4000 last year thinking that they were professionals and would do quality work. Fast forward a year and 1200 miles later and I bring it back to resolve the same issues, and new ones that they caused, (rear main seal still leaking, oil pressure gauge not working now, car has a very loud rattle from exhaust now, and it is extremely hard to get into reverse) and it's been there for almost two weeks, and no one has looked at it. Called four times before someone finally called me back. The list of excuses include technician out sick, on vacation, tried blaming me for wanting a different technician to work on it, and management saying that "they aren't used to working on manual transmissions." So, I guess if they aren't doing simple oil changes and preventative maintenance then they are incapable. More

I purchased my 2016 Cadillac ATS Coupe at a different dealer in 2016. My warranty had ended after 5 years. The mileage on this car is a little less that 33,000. Recently my touchscreen started to flutter dealer in 2016. My warranty had ended after 5 years. The mileage on this car is a little less that 33,000. Recently my touchscreen started to flutter. I wasn't able to change from the heater to the air conditioning, change my radio stations or use my navigation. The radio changed stations at its will. I took it back to the original dealer to check out this problem. I was told that the it needed a new touchscreen to the tune of about $1,000. It would take about 2-3 hours at a cost of $159.00 per hour. A total of about $1,300. I was talking to a neighbor (MD) that knew Mike Mullaney. She had contact with him and his son previously. They just happened to come in contact with her again recently. She mentioned the situation to Mike and he gave her his cell phone number. He asked her to have me contact him with a copy of my registration and my mileage. I spoke with Mike to verify what I was told and then I sent him a photo of both by text. He asked me to give him a few days and he would get back to me. I want to say that in about a week he called and then sent me a text stating the price would be $256.00 plus tax. I called him to make sure that was the correct price. Yes. That was the correct price. I was at a loss for words. .He said that GM would cover the majority of the cost. He said I should contact the service department. They would order the touchscreen. Once it came in they would call me and an appointment could be made. I had an appointment within the week. I also requested to get an inspection and if possible have the service people place a flash drive ,that I recently purchased, to update my GPS. The service was completed. I have my new touchscreen and my inspection. They weren't able to get the flash drive to update the GPS system. I am truly grateful for my neighbor (MD)and her knowing Mike Mullaney. He went above and beyond to get this touchscreen for my car. I will always be thankful for everything he did for me. I want to take this opportunity to thank Mike Mullaney and General Motors. More

Their service is horrible. I've scheduled service multiple times that they have rescheduled it to only fail again. These service appointments include a " claimed "Cadillac pickup and drop off from m multiple times that they have rescheduled it to only fail again. These service appointments include a " claimed "Cadillac pickup and drop off from my home which is one of the reasons I chose Cadillac. I am a disaabled Veteran who needs this service. I am seriously thinking of trading my Cadi in for a real luxury car like Benz or Lexus that live up to customer commitments. They told me to call the morning of my scheduled dates to have them pick the car up. I did that and left messages on the Service managers phone. I did not even get a courtesy call back to reschedule. This happened more than once. I worked with Steve the manager of service. HE is not listed below More