Hubler Acura

Customer service Very easy to deal with between Scott Combs & Tabitha in service-very pleased with how they handle the details & the customer service they provide Hav Very easy to deal with between Scott Combs & Tabitha in service-very pleased with how they handle the details & the customer service they provide Have been a customer since 2007 More

Great experience!! Even though we did not buy the most expensive car everyone at the dealership treated us very nicely and went above and beyond to make sure we were tak Even though we did not buy the most expensive car everyone at the dealership treated us very nicely and went above and beyond to make sure we were taken care of. This was an awesome experience and I will definitely return to Hubler Acura in the future! They were even super patient with our 4 year old that was restless during the process. I couldn't ask for nice people to do business with. More

Amazing Service! 2010 TL.... we had searched high and low to find a black TL. We actually had to purchase it in New Albany, IN at another dealer. Not Acura. Upon o 2010 TL.... we had searched high and low to find a black TL. We actually had to purchase it in New Albany, IN at another dealer. Not Acura. Upon owning the car for several months, we noticed several problems. The New Albany dealer was unable/unwilling to help in anyway. Frustrated and worried about the amount of $ it would cost us to make this car right, we called Hubler Acura. They asked us to bring the car in that day. After looking at our issues, they said that Tabitha Bowden would be calling us on Monday. After our dealings with the place we purchased our car, we were worried we would never hear from them again. However, we are thrilled with the service department at your dealership... From Ms. Bowden to the techs to the billing dept. everyone was amazing, professional, and knowledgable!! We walked away knowing our next car will be purchased from you!! Thank you!! More

Excellent experience The experience of buying a certified acura car with the dealership was exceptional. The salesperson understood my requirements well and catered to my The experience of buying a certified acura car with the dealership was exceptional. The salesperson understood my requirements well and catered to my needs. All the staff were friendly and very helpful. I will certainly go back to the dealership for servicing my vehicle and when ready to buy another vehicle in the future More

Best Dealership I've Experienced! Dear Tabitha Bowden, I wanted to take a moment and write just how pleased I always am with the service I receive from you and every one at Hubler Acu Dear Tabitha Bowden, I wanted to take a moment and write just how pleased I always am with the service I receive from you and every one at Hubler Acura. This is my second Acura TL I've owned and is one of the best vehicles I've owned. I've owned many different cars over the years ranging from sports cars to now premium vehicles like BMW X5, Infiniti G35, and currently my Acura TL. As a result of owning so many vehicles over the years, I've also experienced many dealerships along with their service departments. The first TL I bought was from your dealership but the 07 I currently drive I bought from another dealership on the northside of Indy. Despite buying my 07' TL from somewhere else, I knew I was always going to bring it to Hubler Acura for all my needs. The reason is simple which is why I too the time to write this. Of all the different dealerships I've gone to for my vehicles, Hubler Acura is the best. Yes, the BMW and Infiniti dealerships treated well also but you and your staff always made me feel extra special as if I was the most important customer you were going to have that day. Your entire service dept. has always be very friendly on every visit, regardless if my car needed extended work and I was going to have to spend significant monies to repair or if I simply came by for a oil change and car wash. I always appreciate the recommendations your technicians make to ensure my vehicle remains in tip top shape. Although I do not always have your dealership do the work there, I do very much appreciate the recommendations. However, I know I can trust you on the big and small items that may need repairing or replacing at a fair price and for that, I am grateful. In any case, I wanted to take a minute to just say thank you to you personally and everyone their in the service dept. I know most of the time people do not take the time to write something on a review unless their unhappy about something but in this case, it is because I couldn't be more happy with my experience of the years with your dealership. Best Wishes, Jim Lovejoy More

I had very very bad experience with this dealer. Just today I stopped at this dealer to buy 2012 Acura TSX. I had a best deal in chicago area and called this guy to check out whether he would beat that p today I stopped at this dealer to buy 2012 Acura TSX. I had a best deal in chicago area and called this guy to check out whether he would beat that price. He said oh we would beat any deal and asked for the price too. I told him the price and he asked me not to worry and he would beat that price. I confirmed couple of times. I went there and after almost one hour of test drive and talking, they said that they cannot even match that price since it is very low and came up with a price $2000 higher. I argued with them and the general sales manager was giving silly reasons. They wasted my time. I'm planning to go to Chicago to get my car. I WILL NEVER RECOMMEND ANYONE TO THIS DEALER.... More

Horrible place to buy cars. My car is all rusty after 9 months of purchase. It has had mold growing in it, break problems and the problems continue. My car salesperson, Gael, so sweet during purchase is s months of purchase. It has had mold growing in it, break problems and the problems continue. My car salesperson, Gael, so sweet during purchase is so unprofessional when calling her about a concern with the car. Most of the time she doesn't even know what she's talking about. Shame on the company for selling cars with so many problem. Stay away. More

Awful Awful Awful! 100% nothing but rude! We bought a car over the phone, put a deposit down on our credit card then was schedule to pick it up a few days later... to now find out that they sold it under our over the phone, put a deposit down on our credit card then was schedule to pick it up a few days later... to now find out that they sold it under our feet! More

Scott Combs and the rest of the staff at Hubler Acura were great to work with. I found my vehicle (2011 Acura MDX) through an online search and placed an inquiry after hours. (It was late in the evenin were great to work with. I found my vehicle (2011 Acura MDX) through an online search and placed an inquiry after hours. (It was late in the evening when I came across it online.) Scott responded to my voicemail early the next morning. He was very easy to work with, and we got all of the details worked out over the phone. This was important, since Hubler Acura is located in the Indianapolis area, and I live in the Columbus area, a state away. That weekend we made arrangements for me to head that way and finish the sale. They had my vehicle on the showroom floor, looking great (even though it was a used car) - which showed a lot of class, in my opinion. Things went great when we were there - they gave me a fair to good price on my trade in and, perhaps more importantly, they didn't try any "funny business" when I got there (e.g., trying to up the price on the vehicle or something that other dealerships do). Bottom line, they stood by their word, they treated my wife and I with an incredible amount of respect, they were professional and classy, and they made my vehicle purchasing experience a good one. I would not hesitate to buy from them again and, in fact, despite them being a state away, I've asked Scott to be on the lookout for another car I want. That I am looking to do business with them again is perhaps the best endorsement of them I can give. More

I own an '07 TL purchased 2 years ago and have been regularly going to Hubler Acura for all my service needs ever since the purchase (my TL was purchased from Ed Martin Acura). On one of my service vis regularly going to Hubler Acura for all my service needs ever since the purchase (my TL was purchased from Ed Martin Acura). On one of my service visits, I asked the staff if they offered complimentary car wash for their customers and i was informed that they did. So, since then I have been bringing in my car (every 2-3 months) for a car wash. On my most recent visit I was greeted by Lindsay Rogers and was told that he'd take care of the car wash and asked us (I was with my fiancee and brother) to wait in the waiting area. On completion of the car wash and getting in to drive out, I noticed that the setting on the drivers seat had changed and the light for the seat settings on the driver's side door was not illuminated like it should be so i immediately drove the car back in and asked Lindsay about it. His response is what shocked and disappointed me the most. He got quite defensive and asked me if I was blaming their guys for what looked like a blown fuse in the driver's seat settings. I proceeded to inform him that it was working perfectly before we got there and after the car wash it wasn't. So I asked him if the workers who clean the car unhook the battery while cleaning or use any water to clean the inside of the car since that could cause the issue but he just got very irate and said he'd run a diagnostics test for $85. Obviously, I was not going to pay for something that was clearly working BEFORE we got there. He then proceeded to inform me quite rudely that the car wash was done as a 'favor' since we're their customers. Quite honestly, I don't understand the connection; if the car wash wasn't complimentary to begin with then why not mention it when we got there in the beginning? Why wait until later and throw it in my face like he'd done me some kind of favor? His final statement to us was 'either I throw you out of here or I can do the diagnostics for free'. Is that how a service manager talks to his customers? I'd probably understand his behavior if i was being abusive or yelling at him but i was talking calmly to him. Who does he think he is? To throw a customer out? Is that language you use? Unbelievable! We were done talking to him after he said that so I asked him who his manager was. Anthony Hurt came out to continue the discussion but all he would say is that 'Lindsay is a passionate guy' and that they have customers come in with known problems in their car and then try to blame it on them, Sure, i understand that but does that validate a service manager telling his customers that he'd 'throw them out'?? Anthony wasn't any better, all he did was smile and defend Lindsay's behavior. Not once did he apologize. My issue is no longer about the fuse being blown out in my driver's seat car but the way your staff responded to the situation. there are a number of ways you can handle a customer's complaints..this was not the way. We were disrespected, insulted and frankly, it ruined our day. Rest assured, I am NEVER going back to Hubler. More