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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
581 Reviews

581 Reviews of Hubert Vester Toyota - Service Center

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July 23, 2021

They did an awesome job on placing the cover on the bed of my truck. The truck got a great new look. I love it More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Hubert Vester Toyota responded

Hi, Hank! We're happy to hear that you are satisfied with our service-- specifically, playing the cover on the bed of your truck. We hope to work with you again soon!

July 22, 2021

Melissa at the service desk was excellent. She was very professional, friendly and very helpful. My car was taken care of in a short amount of time and I would definitely recommend my friends to use Vester More

by DELOIS.SHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Hubert Vester Toyota responded

Thank you for taking the time to leave us a positive review, DELOIS.SHUNTER! We're ecstatic to hear that Melissa's expertise and customer service led to a 5-star experience with us. Moreover, we're very happy to learn that we have earned your recommendation. We look forward to your next visit. Have a good day!

July 21, 2021

They have a great streamlined service center, helpful service employees, and a great shuttle service. I would really like to see them add a car wash after the vehicle is serviced though. More

by christalbot252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Devine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Hubert Vester Toyota responded

Thank you for leaving us your positive feedback, christalbot252. Customer satisfaction is our #1 priority, and we are always looking for ways to improve. Have a great day!

July 15, 2021

They left my glove box sitting in the floor board, didn't re-install after checking the cabin filter I assume. Called back to speak to the service manager about this, and other issues I've had the last seve More

by phil750
Recommend Dealer
No
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Hubert Vester Toyota responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 13, 2021

I went to get my car serviced and also an additional alignment done. I waited almost 2 hours and when I drove my car to work it began to veer left. I called the service rep and he asked me to come back More

by MITZIDUKE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Edwards
Jul 15, 2021 -

Hubert Vester Toyota responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 13, 2021

Called ahead to make sure they had the right fitting to access my tranny fluid, I was assured they had the correct equipment, and when asked if I could speak to a tech to confirm that before I drive there More

by S.CRAIG.MASON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bonnie Richardson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Hubert Vester Toyota responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 07, 2021

I love doing business with this dealership. Friendly and efficient. They make you feel welcome and appreciated. Bonnie had excellent Client service skills. Highly recommend More

by LUANNLAMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Hubert Vester Toyota responded

Hi, LUANNLAMM. We love doing business with you, too! We'll make sure to let Bonnie know about your 5-star review. Thank you for your recommendation, and we look forward to your next visit with us!

June 30, 2021

Good customer service but had a long wait of nearly 1 and 1/2 hours. More

by ADRIANRICHARDSON1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Jun 30, 2021 -

Hubert Vester Toyota responded

We apologize for the wait but appreciate that you took the time to leave us a comment on your experience! Thank you for the positive rating. We greatly appreciate it!

June 22, 2021

Thanks for taking care of my car needs. I strongly recommend Ms. Richardson! She kept me informed during the car service and even made me a favor to deliver the car at my place. Excellent service! More

by Angelica Contreras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Hubert Vester Toyota responded

Thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 18, 2021

Hats off to Matt Edwards, was very helpful. I did not have an appointment, but was seen. The service was excellent Thank you team for your service. I was very satisfield. I was taken to work and pick More

by shirley.cox1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Edwards
Jun 18, 2021 -

Hubert Vester Toyota responded

Thank you for the positive review, Shirley. We're so glad to hear that Matt and the rest of the service team was able to help and give you a great service experience!

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