Hubert Vester Toyota - Service Center

I went to get my car serviced and also an additional alignment done. I waited almost 2 hours and when I drove my car to work it began to veer left. I called the service rep and he asked me to come back alignment done. I waited almost 2 hours and when I drove my car to work it began to veer left. I called the service rep and he asked me to come back to get it checked out. I told him I couldn’t leave work again and asked could he have someone pick up my car. They did and brought it back after aligning the second time. The guy who brought it back didn’t know what the issue was. I test drove it and again had the same issue. I called back and the service rep was very rude. He told me “well it’s working fine for us it’s aligned perfect” then I told him it is having the issue for me and needed to be fixed. He caught an attitude and said you need to bring it back and drive with the technician then. I did and the technician tried to make it seem like I didn’t know what I was talking about and I was so frustrated that I just took him back and left. I have videos showing what my car is doing and they didn’t want to hear it. I went and got a second opinion and the guy said I was right there’s something off. I feel as though they don’t actually care about their customers and were doing that because I’m a woman. More

Called ahead to make sure they had the right fitting to access my tranny fluid, I was assured they had the correct equipment, and when asked if I could speak to a tech to confirm that before I drive there access my tranny fluid, I was assured they had the correct equipment, and when asked if I could speak to a tech to confirm that before I drive there from 40 miles away and waste my time, Bonnie swiftly dismissed me and told me "we don't let them (technicians) talk on the phone"... Weird, and, probably the first red flag. After waiting for an hour (the time I was quoted for the job to be completed) I was told they DO NOT have the correct fitting to do the job, and furthermore, that they would not have been able to know until they saw the car. Seriously? Where is Ashton Kutcher? Am I being punked? More

I love doing business with this dealership. Friendly and efficient. They make you feel welcome and appreciated. Bonnie had excellent Client service skills. Highly recommend efficient. They make you feel welcome and appreciated. Bonnie had excellent Client service skills. Highly recommend More

Good customer service but had a long wait of nearly 1 and 1/2 hours. 1/2 hours. More

Thanks for taking care of my car needs. I strongly recommend Ms. Richardson! She kept me informed during the car service and even made me a favor to deliver the car at my place. Excellent service! recommend Ms. Richardson! She kept me informed during the car service and even made me a favor to deliver the car at my place. Excellent service! More

Hats off to Matt Edwards, was very helpful. I did not have an appointment, but was seen. The service was excellent Thank you team for your service. I was very satisfield. I was taken to work and pick have an appointment, but was seen. The service was excellent Thank you team for your service. I was very satisfield. I was taken to work and picked up once my car was ready. More

Good service, good timing, no wait. I was received and checked in promptly. Good waiting area. I was notified when the vehicle was ready and escorted to the vehicle. checked in promptly. Good waiting area. I was notified when the vehicle was ready and escorted to the vehicle. More

I carried my Toyota Sienna for service. They were prompt, courteous and on time. My appointment was at 8:30 . I was out by 9:10. Oil change and tire rotation. prompt, courteous and on time. My appointment was at 8:30 . I was out by 9:10. Oil change and tire rotation. More

Always courteous service advisor and time quoted was spot on. Reasonable cost. Any additional work is explained and the cost is quoted. Cost never exceeds quote. on. Reasonable cost. Any additional work is explained and the cost is quoted. Cost never exceeds quote. More

Purchased my vehicle there 12 years ago. Alton provided good efficient service. He listened to what I wanted and provided. Considering using his service again. good efficient service. He listened to what I wanted and provided. Considering using his service again. More