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Hubert Vester Toyota - Service Center

Wilson, NC

4.4
581 Reviews

581 Reviews of Hubert Vester Toyota - Service Center

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August 30, 2021

Service was good!!! Everyone was awesome, friendly,professional and knowledgeable. I would Highly recommend you take your automobile to Hubert Vester for you next service!!! More

by luther.brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Hubert Vester Toyota responded

Thank you for the high rating, luther.brown! Your recommendation means the world to us. We look forward to your next visit. Take care!

August 30, 2021

The radio in my Toyota freezes. I was told by the service department that they would order me a new one through their warranty service. That was July 21st, I have since left 2 voicemails for Melissa (8-9-21 More

by VITODEE1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Hough
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Winford Lee, Danny Meacomes
Sep 07, 2021 -

Hubert Vester Toyota responded

VITODEE1, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

Sep 07, 2021 -

VITODEE1 responded

And here we are again, still no phone call or remediation, only empty words about how sorry you are and how your number 1 priority is the customer. Get real. If you cared about anything other than the sale, I wouldn't have to use your requested 3rd party reviewer to place a negative review about your dealership just to get a response!

August 22, 2021

Great service and communication. Terra was extremely easy to work with and kept me up to date throughout the process, and even provided me with a loaner vehicle when all parts didn’t arrive correctly. More

by deett.taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Devine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Hubert Vester Toyota responded

Hi, deett.taylor! Thank you for the 5-star review. We're happy to hear that working with Terra elevated your experience with us. Please let us know if there's anything else we can do for you. Have a good day!

August 13, 2021

Matt Edwards was very helpful in getting our 2007 Camry back on the go. I really appreciate him and the technicians that made this happen. We always get good service for all our other Toyotas. More

by RSDS6869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Edwards
Aug 16, 2021 -

Hubert Vester Toyota responded

Thank you for the 5-star review, RSDS6869! We're happy to hear that Matt was able to help with your 2007 Camry. Please let us know if there's anything else we can help you with. Take care!

August 11, 2021

Melissa Hough is friendly, professional and fast when checking in and processing out. That's sums it up and should not have to type 25 words. More

by WILSONDM308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Hubert Vester Toyota responded

Thank you for the high rating, WILSONDM308! We're delighted to hear that working with Melissa elevated your shopping experience with us. Safe travels!

August 06, 2021

I was a little late, but thIt was a very nice encounter. Thank you.ey took me right on. Very nice People. Shout out to the Whole Maintenance crew and to FLUTE!! More

by Charles E Whitfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Edwards
Aug 09, 2021 -

Hubert Vester Toyota responded

Hi, Charles E Whitfield! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit with us. Have a good day!

July 29, 2021

Some of the service reps are not knowledgeable regarding timing of service being offered to customers. They should make themselves aware of vehicle’s service history. More

by MDWIGGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Hubert Vester Toyota responded

MDWIGGIN, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 28, 2021

Everyone during the process was kind and courtesy. They made sure to discuss the service of my vehicle. They made sure to keep my vehicle in the condition I brought it in. More

by BROWN_CARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Hubert Vester Toyota responded

Hi, BROWN_CARA! Thank you for the 5-star review. We're happy to hear that you are satisfied with our services. We look forward to working with you again. Safe travels!

July 23, 2021

To whom it may concern: I like the dealership. The only thing I disliked was a few months ago, I asked the dealership to rotate my tires. When I got the car back, the same tire that I had in the front was More

by PAMBARNES76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Devine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Hubert Vester Toyota responded

Thank you for taking the time to leave us your feedback, PAMBARNES76. Customer satisfaction is our #1 priority, and we're always looking for ways to improve. If there's anything else we can help you with, please do not hesitate to give us a call here at the dealership. Safe travels!

July 23, 2021

They were very friendly, professional and most of all very prompt. I’m a first time customer and will be back very soon for other work More

by TBARNES3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Meacomes
Jul 26, 2021 -

Hubert Vester Toyota responded

Hi, TBARNES3! We're happy to hear that you first time experience with us earned 5 stars! We look forward to working with you again soon. Have a great day!

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