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Hubert Vester Chevrolet - Service Center

Wilson, NC

4.2
855 Reviews
Call Service Center (252) 291-2111

855 Reviews of Hubert Vester Chevrolet - Service Center

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August 29, 2024

The price for a TCM or ECM programming was excessive. Besides that all your employees are great and very attentive. More

by Lffauto5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Hubert Vester Chevrolet responded

Thank you for your candid feedback. Pleased to hear that your interactions with Brian and our Service team members were so positive. You voiced concern over our costs, and we do strive to offer competitive pricing. Our Service Manager, Danny Meacomes would be happy to further discuss your pricing concerns. If you would reach out to him at (252) 291-2111, ext. 1201, at your earliest convenience, he looks forward to speaking with you. Thank you again for your business and feedback. Lisa Owens Customer Relations Manager

August 28, 2024

Friendly and courteous service speedy check in clean and pleasant waiting area commentary coffee a place to work on laptop and updates on your vehicle More

by jean_baines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Hubert Vester Chevrolet responded

It sounds like Jennifer and our Service team took great care of you during your recent visit, including keeping you updated with the current status of your vehicle. We're glad that you found our facility and amenities comfortable and pleasant during your experience. Thank you for your positive feedback. We look forward to taking care of you again. Lisa Owens Customer Relations Manager

August 24, 2024

Did great. Got me in next day. Quoted me in person for the work and then only ended up charging me a little more than half the price of the quote. More

by DUANESPANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Hubert Vester Chevrolet responded

Thank you for letting us know how we did during your recent visit. Brian and our Service team work to make necessary maintenance convenient for you and at a reasonable price. We appreciate your business. Lisa Owens Customer Relations Manager

August 24, 2024

Fast check in-kept informed on progress of service being rendered-quick exit. Everyone greeted you with a smile and and willing to help. I may have looked a little lost, since this was my first time. More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Hubert Vester Chevrolet responded

Everyone that visits our store has a first time and I am glad to hear that our wonderful team members were supportive and helped you feel comfortable. Brian has excellent communication skills and is very adept at keeping our customers updated with their vehicle's status. Thank you for choosing us and we look forward to serving you again. Lisa Owens Customer Relations Manager

August 24, 2024

Great hospitality Great customer service staff always letting you know that your opinion matters I will recommend to all my friends off the great experience my wife and I had with purchasing a Silverado More

by TMONTAGUE727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny (JJ) Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Hubert Vester Chevrolet responded

Of course your opinion is important to us! Customers like you are the lifeblood of our business. I have no doubt that Johnny and Amanda took excellent care of you during your purchase. It means so much to know that you will recommend us to your family and friends. Thank you for allowing us to serve you! Lisa Owens Customer Relations Manager

August 22, 2024

While I was home cleaning my tires I noticed one of my hubs was loose. When I removed the first set screw the cap fell off and the other set screw that helps hold the hub in place was snapped off. When I More

by SLIM_28560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Hubert Vester Chevrolet responded

Thank you for your honest feedback. You have every reason to be particular about your truck. It is an investment and we are committed to helping you maintain it. I understand that you were at the dealership today and that our Service Manager, Danny Meacomes and our Service team worked with you to resolve the issues to which you referred in your review. I certainly hope that your latest interaction with our team members helped to restore your trust in us. We appreciate your patience and your business. Lisa Owens Customer Relations Manager

August 21, 2024

I was not satisfied with the scheduling service and the communication service, I would not recommend services at Hubert Vester Chevrolet, More

by ANGELAMIKECHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Hubert Vester Chevrolet responded

Thank you for your candid feedback about your recent visit. I do apologize for any gaps or miscommunication on our part. Our Service Manager, Danny Meacomes would like to discuss your concern further and has already tried to reach out to you, unsuccessfully. If you would call him at (252) 291-2111, ext. 1201 at your earliest convenience, he looks forward to speaking with you. Lisa Owens Customer Relations Manager

August 21, 2024

Poor communication Poor scheduling my car had an 8;00 appointment on Thursday Car was not seen until Monday More

by ANGELAMIKECHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
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Aug 22, 2024 -

Hubert Vester Chevrolet responded

Thank you for your candid feedback about your recent visit. I do apologize for any gaps or miscommunication on our part. Our Service Manager, Danny Meacomes would like to discuss your concern further and has already tried to reach out to you, unsuccessfully. If you would call him at (252) 291-2111, ext. 1201 at your earliest convenience, he looks forward to speaking with you. Lisa Owens Customer Relations Manager

August 17, 2024

Took 1 hour to do inspection not happy I had to ask the guy at the desk why it was taking so long to do inspection. I could have went somewhere else had done less than an hour More

by EMTFORLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Hubert Vester Chevrolet responded

Your time is important to us and we do try to complete our maintenance in a timely manner, however, your expectations were not met during your recent visit and I do apologize. We appreciate your choosing us and for bringing this matter to our attention. Your feedback helps us to improve our processes to better serve you and our other customers. Lisa Owens Customer Relations Manager

August 17, 2024

Service representative was excellent and very knowledgeable. Call back updates were very informative and helpful. More

by AUNTYTERROR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2024 -

Hubert Vester Chevrolet responded

Glad to hear that your interactions with Brittany were so positive. Communication is key in our business and keeping our customers updated on their vehicle's status is important. We appreciate your feedback on your recent visit and hope to serve you again. Lisa Owens Customer Relations Manager

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