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Hubert Vester Chevrolet - Service Center

Wilson, NC

4.2
866 Reviews

866 Reviews of Hubert Vester Chevrolet - Service Center

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November 14, 2024

Taylor was amazing and he answered all of my questions and doubled checked to see if he could duplicate my driving issue. Hubert Vester had a long wait to get my car back but I am glad that the first main More

by TAYLORMHATHAWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

We are pleased to hear that your first maintenance visit was great. Thank you for mentioning Taylor's thorough and stellar customer service skills in your review. We will pass along your kind words. We appreciate your feedback and look forward to serving you again. Lisa Owens Customer Relations Manager

November 09, 2024

Love the personal attention given by everyone. Thank you for the great experience with your dealership. More

by madukes_ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

Thank you for recognizing several members of our Service team. Each customer's circumstances are different and we are committed to creating an exceptional and individualized experience for each one. We appreciate your praise and hope to assist you in the future. Lisa Owens Customer Relations Manager

November 08, 2024

The service department was very knowledgeable on the type of oil that my silverado and the amount of mileage that I should put on it b4 my next oil change...I was thinking 3000 mile but full synthetic oil is More

by taylora7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

It is certainly an integral part of our business to know these details and share that knowledge with our customers. Thank you for entrusting your vehicle to us and for your positive feedback. Lisa Owens Customer Relations Manager

November 08, 2024

Brian showed exceptional customer service skills and was dedicated to taking care of my vehicle. He treated me with respect and prided himself in taking the highest quality care of my vehicle possible. Outs More

by MRANDOLPH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

Brian is a strong member of our Service team, adept at delivering an excellent experience for our customers. Thank you for your kind words and for recognizing his skills. We appreciate your recommendation and look forward to serving you again. Lisa Owens Customer Relations Manager

November 07, 2024

I received great service and in a promptly manner. I was kept up to date throughout the entire process. Really appreciative of the team! More

by Dickersonb95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

Communication is key to our success! Thank you for recognizing Brian and our strong Service team. We strive to perform the needed work quickly and to your satisfaction, and it sounds like we achieved our goal during your recent visit. Thank you again for choosing us to take care of you. Lisa Owens Customer Relations Manager

November 06, 2024

Oil changed and tires rotated, cabin filter cover was not put back on, laying on floor. Second time that has happened. Other than that, it was good. More

by 85BLUEDIME
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

Happy to see that your interaction with Brian was so positive. Thank you for bringing the cover placement oversight to our attention. The concern has been addressed. We appreciate your business and look forward to serving you again. Lisa Owens Customer Relations Manager

November 04, 2024

Friendly staff. They fixed my truck on a short notice. We had to figure out some confusion on GM pricing and conflicting reports on what was wrong with my truck. The More

by Stykky_lips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Hubert Vester Chevrolet responded

I do apologize for any confusion on pricing, but so happy to hear that our Service Manager, Danny Meacomes, stepped in and stepped up to resolve your issue. Thank you for your honest feedback. We appreciate you allowing us the opportunity to gain your trust and your recommendation of our services. Lisa Owens Customer Relations Manager

October 29, 2024

We purchase the vehicle and have had all kids of issues since. After messaging the sales rep for weeks, I was informed that he no longer works there. We were offered an extended warranty, then finance mess More

by lovesherairman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy finance, Bobby Parker sales , David Nolan
Oct 29, 2024 -

Hubert Vester Chevrolet responded

Thank you for your candid feedback. We certainly strive to deliver an exceptional experience to our customers and we apologize for falling short of our goal, which caused both frustration and inconvenience. We understand that we have work to do to regain your trust in us. You have relayed several concerns and it is my understanding that our General Manager, Chris Hicks, has already contacted you and begun the process of addressing them and resolving them. We appreciate you bringing these matters to our attention. We also appreciate your understanding and patience. Congratulations on the upcoming birth of your child! We pray that all goes well with your growing family. Lisa Owens Customer Relations Manager

October 26, 2024

Very professional and knowledgeable on the situation that was going on about my vehicle all together More

by taylora7020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Hubert Vester Chevrolet responded

We appreciate you taking the time to compliment members of our Service team and recognize their expertise in serving you. Thank you for choosing us and we hope to have the opportunity to take care of you again. Lisa Owens Customer Relations Manager

October 25, 2024

Taylor was great to work with. Got my truck in for service and completed within two days. Dealership sent me verification of services. Even went beyond what I needed and showed More

by whitley1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Hubert Vester Chevrolet responded

Thank you for letting us know that your interactions with Taylor and your overall recent experience with our Service team was so positive! Your recommendation is much appreciated and we hope to serve you again soon. Lisa Owens Customer Relations Manager