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Hubert Vester Chevrolet - Service Center

Wilson, NC

4.2
856 Reviews

856 Reviews of Hubert Vester Chevrolet - Service Center

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September 08, 2023

Has a way to go to get a 5 star rating. I've been disappointed on two occasions. Not good, use to be pretty good. More

by Rayc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Hubert Vester is a class act when it comes to services. Always outstanding and that's what I love about them. More

by ATB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny (JJ) Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betty Davis
September 05, 2023

Please furnish me a serious e-address so that I can fully respond, at some length, vis-a-vis my recent unhappy experience with Vester service. More

by SHILOH3
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Hubert Vester Chevrolet responded

First, let me say that we strive to deliver an exceptional experience for our customers, and I am disappointed to hear that you were unhappy with your recent visit. We certainly want to discuss your concerns and try to resolve them. Please send your desired full response to my email address: lowens@hvautogroup.com. Lisa Owens Customer Relations Manager

September 03, 2023

I appreciate the individual care provided. They really care about the individual not just as a customer. More

by mark.schell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

Great customer service . Took really good care of me. Very nice and professional. Recommend to my friends More

by randange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

The people there are friendly and professional. Service on vehicle may be slow at times. Cost for routine maintenance on vehicle definitely on the high end. Example I received a mailer from them fo More

by flashsos06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norman Debruine
August 25, 2023

I was told I would have a car to drive since my car was under warranty… I did not, my appointment was scheduled with this advisor and I could not get my car inspected for the warranty issue. I took a day o More

by DJGARDNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2023

The service group was very nice and provided good service to my 2020 Traverse. I was very satisfied. More

by walker.jerilynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman
August 22, 2023

$150 Diagnostic fee is said up front. Not that the fee applies anything they check. I was told my vehicle was ready for pick up. The charge was $289 and Nothing was found to be wrong!? Wh More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Whitley
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

Service was awesome, quick and easy. The service advisors were kind and attentive. I recommend this dealership to my friends and family. More

by bruine83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schlegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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