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Hubert Vester Chevrolet - Service Center

Wilson, NC

4.2
866 Reviews

866 Reviews of Hubert Vester Chevrolet - Service Center

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December 19, 2024

I enjoyed the promptness that Chevrolet gave me. Will recommend everyone to experience Chevrolet courtesy More

by Lucretia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny (JJ) Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Hubert Vester Chevrolet responded

So happy to hear that you were satisfied with your recent visit. We appreciate you choosing us and for sharing your positive feedback. Lisa Owens Customer Relations Manager

December 19, 2024

Work was done and no one even called to let me know what needed to be done or how much it would be. Just called me with a bill without authorization to do the work More

by TMGOLF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Hubert Vester Chevrolet responded

We apologize for the confusion over update contacts and authorization. The information should have been confirmed at drop-off and your concern has been addressed. We appreciate your candid feedback and your understanding. Lisa Owens Customer Relations Manager

December 18, 2024

I had an unfortunate chain of events happen from my service that was recommended for the transmission purely as maintenance. There was a cross threaded bolt, cracked catalytic converter and still an ex More

by AEGLOVER94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Meacomes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Whitley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Hubert Vester Chevrolet responded

We apologize for not delivering an exceptional experience to you during your visit. I understand that several of our team members are working on resolving your vehicle issues and that you have spoken directly with Chris Hicks (Fixed Operations Manager) and Danny Meacomes (Service Manager) in this process. We appreciate your candid feedback and your patience while we work toward addressing your concerns and Danny will keep you updated on the team's progress. Lisa Owens Customer Relations Manager

December 15, 2024

I was very Impressed with the service, fast and efficient. Brittany was warm and personable. More

by Evawimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Hubert Vester Chevrolet responded

Ms. Wimberly, we try to be mindful of our customer's time and I am pleased that your recent Service work was performed quickly and to your satisfaction. Thank you for recognizing Brittany Moore. She is very welcoming and adept at putting our customers at ease during their visit. We hope to take care of you again soon. Lisa Owens Customer Relations Manager

December 14, 2024

Price was more than quoted and tires weren’t there when they were suppose to be. Found out after there a fee for credit cards. Overall no discount even offered for having to wait an entire day longer and b More

by DOUGSNIPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Fields
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Hubert Vester Chevrolet responded

Mr. Snipes, we strive to deliver an exceptional experience for our customers and I am sorry that your recent visit was not a positive one. Our Service Manager, Danny Meacomes, would like to discuss your concerns directly with you, so please expect a call from him. We appreciate your candid feedback and your understanding. Lisa Owens Customer Relations Manager

December 07, 2024

As always, Vester’s service team handled my visit to service a recall notice efficiently and quickly! Very satisfied!!! More

by WRLONDON1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Hubert Vester Chevrolet responded

Thank you for your kind words about your recent visit. We will share your praise and positive feedback with Brittany and our Service team. Your loyalty and recommendation mean so much to us and we look forward to our next opportunity of serving you. Lisa Owens Customer Relations Manager

December 04, 2024

Brittney was there to assist if I needed help! She was kind enough to send me a text letting me know she was there to help! My car was serviced in great time! Quality service with a smile! More

by johnsonrand1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Hubert Vester Chevrolet responded

We certainly try to be mindful of the importance of your time. I am pleased to hear that your service was completed quickly and to your satisfaction and that Brittany was so helpful and supportive during your recent visit. Thank you for choosing us and we look forward to serving you again soon. Lisa Owens Customer Relations Manager

December 02, 2024

Jennifer is great to work with. The problem with my 2021 Tahoe was not resolved. It only has 26,000 miles on it and there's a clicking noise when driving. I was supposed to receive More

by summerlinoil01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Hubert Vester Chevrolet responded

Ms. Summerlin, we do apologize for the delay in your update. Thank you for your patience. Our Service Manager, Danny Meacomes, called you today and left a voicemail. If you would call him back at your earliest convenience at (252) 291-2111, ext. 1201, he looks forward to speaking with you. Lisa Owens Customer Relations Manager

November 29, 2024

The are very helpful ,they answer any question I might have,I would recommend them to all my friends. More

by roxy1rosie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Whitley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Hubert Vester Chevrolet responded

Thank you for your praise of Taylor and Jennifer and our Service team. We appreciate you taking the time to give us feedback and for recommending our services to others. It means so much to us! Lisa Owens Customer Relations Manager

November 27, 2024

My appointment was at 1:30 pm they didn’t send me a test until 2:55 pm service was beginning and i still didn’t leave to around 4:30 pm More

by RICLN264
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnny (JJ) Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Schlegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Hubert Vester Chevrolet responded

Thank you for your candid feedback. We certainly strive to be mindful of our customer's time and I do apologize for the delays you experienced during your recent visit. Our Service Manager, Danny Meacomes, would like to address your concerns directly. Please contact him at your earliest convenience at (252) 291-2111, ext. 1201. Lisa Owens Customer Relations Manager

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