Hub City Ford
Lafayette, LA
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From the moment you enter the building you are greeted and treated like a valued customer. The salesman are helpful in answering all your questions and helping you purchase the vehicle that is right for and treated like a valued customer. The salesman are helpful in answering all your questions and helping you purchase the vehicle that is right for you. Having the insurance on site is most helpful in getting coverage for your vehicle. More
I had great service with Scott Touchet as my salesman. Not only did he make the buying process easy, he was very knowledgeable about the truck I bought and took time to show me everything about my new tr Not only did he make the buying process easy, he was very knowledgeable about the truck I bought and took time to show me everything about my new truck and he made sure I understood how to use all the features. I will use him and Hub City Ford for all my vehicle purchases. More
Brand new truck 2014 F-150 after 3 months has coolant in my engine cylinders. Kept vehicle 3 months said it was ready picked it up still had same problem. Kept vehicle 3 more months called it’s ready. 6 mon my engine cylinders. Kept vehicle 3 months said it was ready picked it up still had same problem. Kept vehicle 3 more months called it’s ready. 6 months later my spark plugs were bad. I guess so water was pumped into cylinders. Would not warranty charged 900$ for new plugs. Would never buy another vehicle from hub city or Ford. More
Had discount coupon for service on my truck, told service advisor that it was under my keys and to please apply it to my bill. Well when it was all said and done no he did not apply this to my bill and the advisor that it was under my keys and to please apply it to my bill. Well when it was all said and done no he did not apply this to my bill and the cashier was very rude about the whole thing. I've bought several Ford trucks there but the F-250 is likely my last, service is slowly going down hill! More
Salesman was very friendly and helpful. Made the whole process very smooth and easy. He was very knowledgeable and honest. Helped us get into a very nice vehicle. Made the whole process very smooth and easy. He was very knowledgeable and honest. Helped us get into a very nice vehicle. More
No follow up in getting the parts for my vehicle. Called another Ford dealership and the parts department found the parts and schedule the install. No enthusiasm to help the customer. Sad isn’t it. Called another Ford dealership and the parts department found the parts and schedule the install. No enthusiasm to help the customer. Sad isn’t it. More
Bought an F150 from Hubcity ford. The order experience from ford was difficult had to wait 11 months for truck to show up. Hub city did all they could to make the experience better. The order experience from ford was difficult had to wait 11 months for truck to show up. Hub city did all they could to make the experience better. Would defiantly buy from hub city again. More
Used pickup and delivery for the first time, it's very convenient when you don't have to leave home or work. But service valet was not very educated on traffic laws. He ran a stop sign and swung the back convenient when you don't have to leave home or work. But service valet was not very educated on traffic laws. He ran a stop sign and swung the back end of my year-old Maverick truck to "get up to speed onto the interstate", as he stated. Only problem was that he was pulling onto a highway, not an interstate! At least he admitted and apologized though. More