Hub City Ford

Dropped my truck off on a Monday, wasn’t able to pick it up until 12 days later. Been having water leak inside my cab for 3 years now. After the service department had the truck for 12 days, it still leaked up until 12 days later. Been having water leak inside my cab for 3 years now. After the service department had the truck for 12 days, it still leaked upon the first rain after picking it up. No communication with the service department during the 12 days other than my salesman who I bought the truck from 3 years ago. He tried to shuffle information to me from time to time, although it wasn’t his responsibility. Still have water leaking on my leg from the handle used to get in and out of the truck. This leak has been there since before my warranty ran out. So what is Hub City Ford going to do about it? Would a top Ford executive accept getting leaked on every time he got in his vehicle? Let’s see how this complaint and poor rating gets addressed. More

Paul Laurent is an Awesome Service Manager, and a friend. Love him Tony Ozene is one awesome Body Shop guy. Kind, sweet, honest. Love him Love him Tony Ozene is one awesome Body Shop guy. Kind, sweet, honest. Love him More

Awesome service! Brent Romero is always on task and extremely efficient! Brent doesn’t waste any time when I call. He gets me an appointment that fits my schedule. Brent Romero is always on task and extremely efficient! Brent doesn’t waste any time when I call. He gets me an appointment that fits my schedule. More

Wrote a bad review because of poor service. Got an email with a phone no. pledging to “make things right” Connected with used car manager. He never returned my call. It has been a week since I called. To ad with a phone no. pledging to “make things right” Connected with used car manager. He never returned my call. It has been a week since I called. To add insult to injury, got a brochure in mail today wanting Me to “come back for special service offers.” These people are a piece of work! More

The service department is awesome. My truck on the other hand is a lemon. And I really hope that Ford is gunna do me right. I have bought 9 new vehicles from ford in the past 20 years. This new f150 power hand is a lemon. And I really hope that Ford is gunna do me right. I have bought 9 new vehicles from ford in the past 20 years. This new f150 power stroke diesel I bought in January has been in the shop 6 times in the last 6 months. The last three times was for the transmission. Lime I said. I hope they mAke this good More

Customer since 1980! I have been a customer for 40 years, so I must be happy with the service or I wouldn't keep coming back! Brent is the best!! I have been a customer for 40 years, so I must be happy with the service or I wouldn't keep coming back! Brent is the best!! More

After setting up an appointment ( which took 2 weeks) to take care of a recall issue, the matter is still UNRESOLVED . The appointment was for 7-8:00 am , I arrived at 7:30am so I requested an oil change wh take care of a recall issue, the matter is still UNRESOLVED . The appointment was for 7-8:00 am , I arrived at 7:30am so I requested an oil change while I was there & did not hear anything by noon so I decided to call and was told by a Paul Laurent that my truck was being served and the recall would be taking care of shortly after, however, 4 Hours later I had to place another call only to find out he could not fix the very thing I set the appointment for. I understand that everyone is experiencing some difficulties during this pandemic but the reason for setting the appointment was by pass the hold ups. Don’t think I’ll be dealing with these guys anymore !!!! More

You people I tell you. How much harassment can y'all You people I tell you. How much harassment can y'all dish out to me? You have already bled me dry of a  xxxx of a lot of money repairing this frea You people I tell you. How much harassment can y'all dish out to me? You have already bled me dry of a  xxxx of a lot of money repairing this freaking truck! I have told you people numerous AMOUNT of times that you screwed me when I bought this after market vehicle. You sold it to me as a standard vehicle not a truck that had modifications done to it. You send me this email and expect a different answer? I lost a lot when I signed with the understanding I was getting a great vehicle from a reputable dealer! I WAS WRONG.  Show quoted text More

I’ve Bought 6 new vehicles from Hub City Ford. There service department has always been a very big help anytime I’ve brought my truck in for service. They always keep me informed on what’s going on with service department has always been a very big help anytime I’ve brought my truck in for service. They always keep me informed on what’s going on with my vehicle. I’ve been to other dealerships around the country and hub city is by far the best dealership around. Thank you for your good service. More

We had a very smooth and timely Purchase experience. Our salesman was very knowledgeable and answered all our questions. We were very pleased with the trade-in value offered for our vehicle. salesman was very knowledgeable and answered all our questions. We were very pleased with the trade-in value offered for our vehicle. More