Howdy Honda

At first Kevin was the first that I met with. I have a car that was as I call it possessed! Been in the shop 47 times with less than 60k on it. I went to Howdy basically for a second opinion and felt I car that was as I call it possessed! Been in the shop 47 times with less than 60k on it. I went to Howdy basically for a second opinion and felt I needed to do that! The problems were always different so lemon law didn't qualify! My dealership always took care of the problem, always gave me a loaner but went for second opinion and to get a repair done! 1st off they fix the strut b/c of knocking noise, called to tell me I needed to change the brake fluid, transmission service, brakes needed replaced and other stuff looking at almost $500.00 well... I did the brake fluid service, transmission, oil change , tire rotation and they repaired the strut. Mind you I arrived at the dealership at 645 am and the loaner car wasn't available that I was promised so I had to wait till after 8am in order to get a rental. But it was provided. There was an accident so I basically spent 4 hours trying to get out of Austin. Got all the way back to my work 70 miles away and the car was ready. Got off and back to get the car. Started driving out and roaring noise. They said it was the tires. Warranty doesn't cover tires only the part that was broken. Cupping was the problem with the tires. Went to discount and they warranty the tires for the amount of wear! (at least they can be count on) I bought brake pads and went to replace brakes to find they didn't even need to be replaced they were way over half way ! Funny how I passed a checkpoint a few weeks prior to this visit. Glad I didn't pay them the $300 to change them. Now I still had the problem with the knocking sound in the car. Emailed Jeff b/c he had spoken to me and promised he would help me get where I liked the car. I sent him service records and called and left messages with no return call. I started looking for new cars and a lady called me to talk to me about sales but if the service department won't respond to emails and calls I won't do business with a company that refuses to help me get the situation resolved!!!! I will never leave my dealership for a second opinion. After 10 years I should know they have my best interest and Howdy is exactly what the reviews say CROOKS, liars and only want the $$ from the customers they don't care about fixing issues or resolving anything! I thought it would be different but I was proven wrong! I don't expect much but a return email, phone call something is nice! I don't complain and would give the best reviews ever with a little consideration! Round Rock Auto Group has your Dealership beat hands down for customer service, loyalty , response, caring , being sensitive to customer needs EVERYTHING and sorry I doubted them EVER!! More

I was trying to buy 2011 Honda Odyssey The internet I was trying to buy 2011 Honda Odyssey The internet manager (M.Z.) was trying to play "bait and switch" game. Initially, he gave me good quote. Then I was trying to buy 2011 Honda Odyssey The internet manager (M.Z.) was trying to play "bait and switch" game. Initially, he gave me good quote. Then when I wanted the offer, he said he could not honor and and said it was his mistake and that was the price of lower model. I knew this is just a very common tactic "bait & switch" of professional sale man. They should treat customers more respectfully by not playing such cheap tactic. Never deal with them again. Just wasted time More

New car purchase - I obtained internet quotes from Honda dealerships in Austin, Round Rock, and even 1 in Houston, my family's hometown. Over the phone, I spoke with Howdy's internet sales manager Mark Zie dealerships in Austin, Round Rock, and even 1 in Houston, my family's hometown. Over the phone, I spoke with Howdy's internet sales manager Mark Ziehr. He provided me with great pricing and had a very nice selection of the colors for my vehicle. He emailed me the price before TTL and drive-out price so there would be no "funny business". I filled the credit check on their website and was pre-approved for my loan before the visit. Toby, the salesman, called beforehand and made sure the car I wanted had window tint installed prior to my arrival. On a personal note, I've been burned by dealerships before so I was waiting for the shoe to drop as to the extra charges that suddenly pop up. Upon arrival, we really appreciated Toby's friendliness and sincere approach. You can't help but trust & like the guy. Don, the finance guy, was matter of fact and discussed the extended warranty pros & cons just like my friends & I, straight forward and to the point. I enjoyed all three interactions at Howdy. Based on my past experiences with various dealerships, I kept on thinking somewhere along the process we were going to get screwed with an undisclosed cost. Needless to say, none of that happened. I am immensely pleased with my excellent experience at the dealership. The deal was exactly as promised. I am singing their praises and will definitely refer my friends. Percy Chang Perfectly satisfied customer of Howdy Honda More

I made a test drive appointment only to find out that the sales person refused to honor the appointment. When asked about the appointment, the person bluntly told me: "I didn't make the appointment with you sales person refused to honor the appointment. When asked about the appointment, the person bluntly told me: "I didn't make the appointment with you." Well, I made it with his manager so I called the manager and complained. The manager was apologetic but I bought my car from somewhere else. I will never set foot into this dealership. More

Brought my van there for warranty service for the first time since buying the vehicle there ~ 10 months ago. First, the tech said that he knows the vehicle and no one else at there dealership knows it any time since buying the vehicle there ~ 10 months ago. First, the tech said that he knows the vehicle and no one else at there dealership knows it any better. When we started to discuss the problems, found out he doesn't and he asked me to train him. Moving on to other issues, his manager got involved. Initially denied there was a problem but then admitted that it was a common complaint. At one point I asked if they had any documentation on how to repair the problem- they said no- twice. I then showed them a Honda TSB that addresses the issue, then he acknowledeged that he was familiar with it. Finally, after leaving my vehicle there for 9 hours- no progress. Asked the salesman who sold us the car last year to provide an independant opinion and possibly help escalate the issue with the dealership. Is initial reluctance turned to rudeness/ insults. More

I have owned 3 Honda vehicles, and Howdy Honda tops the list in dealer ships. I recently purchased a new Honda Element from Howdy Honda, and the level of customer service was excellent! Our sales associa list in dealer ships. I recently purchased a new Honda Element from Howdy Honda, and the level of customer service was excellent! Our sales associate was knowledgeable and friendly, and I especially appreciated the no pressure sales (really!). Prior to this purchase, I had used Howdy's service department, and had nothing but good experiences. Now that I have purchased a vehicle from Howdy, I even plan to have oil changes at the dealership, in spite of the fact it is on the other side of town. Their prices are reasonable, and the service is great! More