Howdy Honda

It’s about sales not service Clicked a box on their website asking whether an advertised car was still available. Five emails and one call later I still can’t get the question ans Clicked a box on their website asking whether an advertised car was still available. Five emails and one call later I still can’t get the question answered but they sure do want me to come in. It’s clearly about sales not service. Rule 1 of good service: answer people’s questions. I’m in the market for an Accord but won’t use a dealership that doesn’t answer simple questions. More

excelLent service and excellent sales department Excellent service and excellent sales department. I purchased and new CRV and love the vehicle. I arrived at the dealership and told the salesmen exac Excellent service and excellent sales department. I purchased and new CRV and love the vehicle. I arrived at the dealership and told the salesmen exactly what I was looking for and he brought it up, I drove it and purchased it was finished with the sale in an hour. I have been getting my car serviced there as well an I am very satisfied with the work and the pricing. More

Bait and switch--don't believe Howdy Honda online marketing Test drove a new Odyssey and had great service. After reviewing all the used inventory online, I analyzed KBB and Car Gurus, and I went in to see a sp Test drove a new Odyssey and had great service. After reviewing all the used inventory online, I analyzed KBB and Car Gurus, and I went in to see a specific used 2014. We were not allowed to see the car closely because it was in the workshop--the sales person did see the car more closely. The sales person let us know we should put a deposit on the car if we wanted to hold the option once it was cleaned up. We agreed. Then he told us we needed to decide on a price. I was surprised but based on all the research I had done, it was only $300 above my target price. I asked for a break and they said no. Still an okay deal, so I signed the price. 1 minute after I sign they say that now we can see the car but that the mileage was wrong--instead of 10k, it is 23k. I was disappointed, the low mileage was a key reason I was interested. KBB suggests that the price difference for that mileage should be a little more than $1300. Bait and switch. I asked to discuss if there was something they could do since our deal was based on very different mileage. They pulled the classic "I'll ask my manager, oh wait, he says no". The manager, Billy Watson came out and said, that the error that was mysteriously in their favor, was an accident and that I should expect him to compromise (even though the deal the sales person and I had agreed on we negotiated under an assumption of less than half the mileage). Billy might be right though, I may have expected a typical employee of Honda (which is a brand I love... or loved) to have compromised or to have behaved with more integrity, but I guess it was naive of me to expect a sale manager that "accidentally" posts low mileage which "accidentally" accrues to his favor and only reveals the information 1-minute after the price negotiation is finished to have compromised. More

Leased a new Honda Accord. Brad Plauche ordered me a Gold Honda Accord and called me when it came in. Brad was very efficient and everything was ready for me to sign. Brad di Brad Plauche ordered me a Gold Honda Accord and called me when it came in. Brad was very efficient and everything was ready for me to sign. Brad did an excellent job and i can't be more pleased. This is my fourth Honda Accord. Thank you Brad. Judy Samouce More

Rude and unprofessional customer service I went here after I got several emails and texts from the dealership while checking on Truecar. I was given a quote and while I was reviewing the q I went here after I got several emails and texts from the dealership while checking on Truecar. I was given a quote and while I was reviewing the quote, I was asked what price I would take it? I gave a number based on my research and by this time it was already a long wait. After some more time he came back with following wirtten on the paper "GO GET IT WHEREVER YOU CAN GET IT FOR ...", I took the paper and came out quietly. Again I went only because they sent emails and texts, and I gave an expected price only when asked. I don't know why ask when you don't care about customer. I have never encountered such rude and unprofessional behavior and I am writing this review so others could avoid such derogatory attitude. I would give zero or negative rating if possible. More

Pathetic customer service - Poor responsiveness Salesperson was late by 45 minutes to get the requested vehicle inspite of taking an appointment 2 days in advance! There was absolutely no-followup Salesperson was late by 45 minutes to get the requested vehicle inspite of taking an appointment 2 days in advance! There was absolutely no-followup even when I requested specific information! I was about to close the deal if they responded well - but I am not sure how they will DO after sales service, as I am having a challenging time for them to respond to simple request for information. There are other HONDA dealers in town that have treated my time-interest to test drive-decision making process with much more respect and a timely response! Avoid HowdyHonda and Recommend you look elsewhere, if you want better customer service and be treated like a valued customer! More

Friendly people at Howdy Honda - Staci Dunneback My wife and I had shopped at other Honda dealerships in the Austin area (including one that was closer to home) before reaching out to Howdy Honda, an My wife and I had shopped at other Honda dealerships in the Austin area (including one that was closer to home) before reaching out to Howdy Honda, and I'm glad that we did. Howdy Honda is on the other side of town from my house and we had preferred the closer dealership but after becoming fed up with the closer dealership, we called Howdy Honda. The people there were much more accommodating and really made it worth the drive. We setup an appointment with Staci Dunneback, whom was really understanding of our situation and really worked with us to get the maximum value from my trade-in. Overall, I would say that Staci and everyone that we interacted with were just all-around nice people - and you could get the feeling that it was a family-oriented dealership that truly cares about its customers. Thank you Staci Dunneback and Howdy Honda, I am loving my new Honda Civic! More

Everything was perfect quick and friendly I was scared to be presumed into buying something l didn't need or want. Steve Gonzales made me feel valued and conformable and it went very quickly, I was scared to be presumed into buying something l didn't need or want. Steve Gonzales made me feel valued and conformable and it went very quickly, I was more than pleased. More

Fast Service As soon as we arrived at Howdy Honda's, 5519 E Ben White Blvd Austin, TX 78741, location, my family and I were immediately taken care of. We viewed As soon as we arrived at Howdy Honda's, 5519 E Ben White Blvd Austin, TX 78741, location, my family and I were immediately taken care of. We viewed the Honda Fit with Jonathan Brewer's, a sales Consultant. He was very knowledgeable about the car, and answered all of our questions in depth. After we each got a feel for the car we instantaneously feel in love. Jonathan as well as many of his coworkers worked hard to get us the best possible deal. The employees including Jonathan worked with us. In other words were very flexible, conscientious, and attentive to our needs. I would highly recommend getting a car from: Howdy Honda's, 5519 E Ben White Blvd Austin, TX 78741 location. More