Howdy Honda

Extremely negative experience with the Service department here. I scheduled an appointment 2 weeks before Thanksgiving to have a piece of plastic on my car replaced. I arrived and met Mac, who got the car in here. I scheduled an appointment 2 weeks before Thanksgiving to have a piece of plastic on my car replaced. I arrived and met Mac, who got the car in and out within the hour, and mentioned that my brake fluid and alignment had also been completed as part of the service. He also mentioned the brakes were making a sound, and then proceeded to make up a car part and tell me that it was safe to drive and the part was not critical. A week later, my brakes make a roaring, metallic sound when I activate them, the day I was supposed to leave town, and Howdy first tells me I should be fine driving 3 hours, then change to I should come in. They then tell me the next morning that the brakes are essentially ruined and need to be replaced. When I repeatedly questioned how this wasn't spotted during my scheduled service, or why I was allowed to drive out when the brakes made noise that representative themselves pointed out, the answer across the board was "I wasn't there." One of the other excuses was that my car had been serviced by an "Express tech" when I have in email writing that my service was to be done in the Main Shop. I then spoke to the Service Manager, who first tried implying that the broken plastic was somehow responsible for the brake issue, and then pivoting to "I wasn't there." After I let him know that answer was unacceptable, he insisted the brakes had to be replaced and offered a small discount. He then proceeded to try to sell me MORE services when I was clearly angry about the situation, claiming his tech had told him the transmission fluid was bad, the headlights needed restoring, etc, finally culminating in a flat out lie that my "battery was low." The battery was replaced by AAA two weeks prior, making his claim impossible. And again, why was none of this mentioned during the initial Servicing when you made a point to do other services alongside the part replacement? I finally got my car back, and while my brakes are working and not making noise, I will never be returning to Howdy Honda for Servicing, and I'm going to be posting this to BBB and elsewhere so others know. Even the person who recommended yall to me is embarrassed. If y'all need a motto, you should just make it "I wasn't there" since the department obviously wants zero responsibility and zero accountability for what goes on in your shop. Thanks, Howdy. More

Our sales consultant, Kyrstin Stanley, was very friendly and helpful when we went to test drive some Honda SUVs. She explained to us the differences between the HR-V, CR-V, Pilot, and Passport at her desk. and helpful when we went to test drive some Honda SUVs. She explained to us the differences between the HR-V, CR-V, Pilot, and Passport at her desk. Once we decided on checking out the CR-V and Pilot in person, she summoned these two vehicles and went over the exterior and interior features of each. My wife and I drove both vehicles around the parking lot to get a feel for them. Once we decided that we liked the feel of the Pilot, Kyrstin was able to tell us when the next shipment of the trim that we wanted was going to be delivered and we were able to get a quote for the total price with our appraised value of our trade in vehicle. I liked that we were able to put down a deposit to reserve a vehicle that was going to be delivered later on. Once the vehicle arrived, we returned and the process of trading in and purchasing the vehicle was very quick and easy. I appreciate Kyrstin's help throughout the whole process. I definitely recommend her if you're considering purchasing a Honda, she'll give you all of the info that you need. More

Watch Thomas,He is in the used car because he used up.They know not to put him in the New cars of Howdy Honda.Just a middle class guy trying to get my work vehicle. Had everything,credit good but Thom up.They know not to put him in the New cars of Howdy Honda.Just a middle class guy trying to get my work vehicle. Had everything,credit good but Thomas listen to whoever font want me to be in a new car and made up something.Dude,You a waist of time. More

Aside from not answering the phone, the chat service not working, and my service points disappearing, they're fine. Plus the last time I discussed work on my vehicle, the main concern seemed to be making su working, and my service points disappearing, they're fine. Plus the last time I discussed work on my vehicle, the main concern seemed to be making sure I would pay a large 'diagnostic' fee as part of the process More

If I could give this location a zero I would have. I advise anyone and everyone to avoid this place. I have always serviced my Honda vehicle at a certified dealership and when I moved I found this place advise anyone and everyone to avoid this place. I have always serviced my Honda vehicle at a certified dealership and when I moved I found this place to be the closest. After a horrible routine maintenance job went wrong with my vehicle and the unwillingness to admit their mistake, they supposedly made a correction. Unfortunately their maintenance manager who refused to provide his name, was beyond rude and sexist. The maintenance manager could have cared less if anything was fixed after addressing what was still wrong. Not only did they waste my time but they continued to deny any fault regardless of maintenance records. More

Brad was great to work with. He made the process easy and was extremely helpful. I would highly recommend Brad and this dealership. I am very pleased with my Ridgeline. was extremely helpful. I would highly recommend Brad and this dealership. I am very pleased with my Ridgeline. More

It appears Howdy Honda uses a sales quota strategy ($500) when you come in for annual service? They do upsales and Lack COVID19 protocols. I had less than 7K miles on my car, but the upsale items would have when you come in for annual service? They do upsales and Lack COVID19 protocols. I had less than 7K miles on my car, but the upsale items would have been well over $500. I'm a female, and heard another Service Agent ask another female if she wanted similar recommended services. I consider this upsale, as my Agent shared these items with me. Sad, she was out $475 for rear brakes; air conditioner flush; and one other item. Not cool people. Oh, where's my survey? More

Had a great experience from the moment I walked onto the lot. Daniel Beasley was a pleasure to work with, very helpful, and did not pressure me. I would highly recommend him! lot. Daniel Beasley was a pleasure to work with, very helpful, and did not pressure me. I would highly recommend him! More

I have nothing but great things to say about my experience working with Brad Plauche. He was very helpful and really listened to my questions. He explained all the paperwork and what to expect fr experience working with Brad Plauche. He was very helpful and really listened to my questions. He explained all the paperwork and what to expect from my new car and it’s gadgets. He went out of his way to find me the exact car and color I wanted. I am so pleased with the car and how effortless the whole process was! I’ll be looking forward to Brad’s help again in the future! 🤗 More