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Howdy Honda

Austin, TX

3.9
554 Reviews

5519 E Ben White Blvd

Austin, TX

78741

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Showing 554 reviews

September 29, 2024

Very Unprofessional & Unethical Car Dealer! !! I live in Central Texas but had got a quote from a dealer in San Antonio. I had shared there quote & Howdy Honda (Mr. Rex Flaczynski) had agreed More

by bsaru96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rex Flaczynski
Sep 30, 2024 -

Howdy Honda responded

Hello, I apologize for the experience you had and any miscommunication that occurred. It's disappointing to hear we didn't meet your expectations. We strive for transparency and fairness in all our dealings, so this feedback is concerning. We matched the discount from the quote given at the other dealership but our vehicle had more equipment. If you'd like to discuss further or have any other questions, please reach out at your convenience. We wish you the best moving forward! Thanks, Matt Cole 737-263-2796 mcole@howdyhonda.com General Sales Manager

Oct 01, 2024 -

bsaru96 responded

Sorry Matt. I disagree. I have txt message as evidence. I shared with Rex, Hill Country Honda’s quote. They had the same/similar Dealer Added Options. In the txt message, I did spell out those options. I’m happy share those txt messages clearly showing what was agreed on the price. I guess, he just wanted me to come in and hoped I take the $1200 more price.

August 19, 2024

Micah Miller and Jason in service department were life savers and gave this stressed out mom patience and help with my vehicle when I needed it most. Will be requesting them every time now for my service More

by Michele.langley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Miller, Jason in service
Aug 20, 2024 -

Howdy Honda responded

Providing top-notch service and ensuring customer satisfaction is one of our top priorities at Howdy Honda. We appreciate your business and look forward to serving you again in the future, Michele!

April 24, 2024

If you're reading this, you're likely contemplating servicing your vehicle at Howdy Honda. But before you make that decision, let me share with you a cautionary tale that might just change your mind. More

by rachelhause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown.
Apr 26, 2024 -

Howdy Honda responded

Hello Rachel, It's unfortunate that you had such a unsatisfactory experience with our service department. This is not the level of service we aspire to provide, and I apologize we did not me expectations. We take these matters very seriously as our customers' trust and satisfaction are paramount to us. If you're open to discussing this further, please reach out so we can work towards a resolution together. Best, Shawn Jordan 737 239-7751 shawnjordan@lithia.com Service Manager

April 15, 2024

Car shopping is very stressful but HH made the experience comfortable and easy. Michael Amato was very kind and patient. More

by carolynlacy14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Amato
Apr 16, 2024 -

Howdy Honda responded

Carolyn, we're glad to know that Michael and the team at Howdy Honda were able to make your car shopping experience comfortable. Thanks for sharing this with us!

March 27, 2024

The most kindest , welcoming and attentive dealership. Chris (Hung) was the best. He got us in and out, also recommended a great lunch place. Alec was very thorough showing me the ins and outs of my new v More

by allyshapierre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hung Pham
Mar 28, 2024 -

Howdy Honda responded

Thank you for taking the time to leave such kind words about our team. It's always a pleasure to serve our valued customers! We hope you enjoy every mile in your new ride!

January 26, 2024

We are loyal Honda buyers, so deciding on a Civic Sport for our son was a no brainer. What I didn't expect was the wonderful service we received from Mohamad Shareef at Howdy Honda. Mohamad was so kind a More

by heatherhemme
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mohamad Shareef
Jan 26, 2024 -

Howdy Honda responded

Congrats on the new ride, Heather! Thanks for shouting out our team member Mohamad. It's great to know he helped you have a 5-star experience at Howdy Honda! We hope you enjoy every mile in your new ride!

January 26, 2024

Clark Yoder and Neil Pratt in used car department went way above and beyond when helping me get into another car. I totaled my previous car on an icy 🥶 overpass. Clark Yoder was exceptional at getting More

by 1947wastheyear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clark Yoder and Neil Pratt
Jan 29, 2024 -

Howdy Honda responded

We're so pleased to know that Clark and Neil from our used car department at Howdy Honda were able to assist you during such a challenging time. It's great they could make the paperwork less painful and provide a loaner vehicle for you. Thanks for your kind words and for taking the time to leave us a 5-star review. Safe travels out there!

December 28, 2023

This dealership’s service department literally gives you the runaround every time you go in. From the first service on a brand new 2021 Honda pilot until today in 2023 when literally, nothing can ever be do More

by Jprokop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 28, 2023 -

Howdy Honda responded

Hello John, I'm really sorry to read about your experience with our service department. It's important that we provide reliable and efficient services, especially for warranty-covered issues. Your feedback is noted and I'd like the opportunity to discuss this further with you so we can work towards a resolution. Please reach out at your earliest convenience. Best, Shawn Jordan 737 239-7751 shawnjordan@lithia.com Service Manager

December 17, 2023

Fast and enjoyable experience, easy to work with, most of it was done over text messages More

by Willy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter and Neil
Dec 18, 2023 -

Howdy Honda responded

It's so good to hear that you had an easy and enjoyable experience with Howdy Honda! Thanks for taking the time to leave a 5-star review. We appreciate the support and look forward to providing the same level of service in the future!

October 23, 2023

Car shopping is extremely stressful, but Howdy Honda made my experience extremely easy and comfortable. Peter was an excellent resource in sales and Neil was amazing in finance. I’m so grateful for the exper More

by haileyc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Fedko
Oct 23, 2023 -

Howdy Honda responded

Hi Hailey! Car shopping can indeed be a challenging process, and we're thrilled to have made it easy and comfortable for you. Peter and Neil are both dedicated to providing excellent service, and we're glad to hear they met your expectations. Enjoy your new car with confidence, and thank you for choosing Howdy Honda!

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