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Houston Auto Preowned

Houston, TX

Overview
Reviews
Vehicles
4.9
296 Reviews
Call Dealership (281) 654-5000
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3 Bay Area Blvd

Houston, TX

77058

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Showing 296 reviews

June 29, 2021

Great guy willing to work with you and all around nice More

by nathanaelray727
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K.
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June 10, 2021

Purchased a car from Houston Auto. This 2015 Camry XLE is gorgeous. Alex is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business ins More

by Clarizz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
May 31, 2021

Purchased a car from Houston Auto, it was 2007 Nissan Pathfinder and I am truly impressed for it being an older car but definitely reliable. I was under a tight budget but based on what I had this is wha More

by Jorge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
May 14, 2021

The initial transaction was great. Then it kind of went down hill from there. Took the car back twice for them to diagnose the oil light which turned out to be low oil pressure. It would have been nice to More

by Tmproductionsetc
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex K.
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May 17, 2021 -

Houston Auto Preowned responded

2003 Toyota Corolla with 130k We appreciate the review but it may be skewed and misrepresent what truly happened. The vehicle was inspected thoroughly by you, we even disclosed that this was the oldest vehicle we carried at the time, and pointed out the noise that it was making. You mentioned that it was originating from the power steering pump, and that you would have it fixed. The extended warranty was declined (this warranty protects against any unforseen issues that can occur with vehicles beyond our control). A few days later you said the motor had seized up, and that your shop said it needed a new one. We found that hard to believe, after you paid a diag fee to them, you drove it to us for the first time to have our third party technical verify the work that it needed. You had sent many texts stating that your shop just wanted to sell you a motor and wanted a second opinion. We didn't charge you a diag or any sort of fee to verify what the issue was. Bare in mind you drove the vehicle back to us. Our technician stated that there was a solenoid or a guide that needed to be replaced along with the oil pump. We were able to do the work, but you said that you needed to get back to work at the local smoke shop and didn't have time to have it repaired and that you would do it your self. At which point you picked the vehicle back up and drove it back to your side of town. At no point have we seen the motor seized up at this point. A few days later we saw a text stating the motor had seized up. We offered to have the issue fixed but you decided to take the vehicle. We are still open to helping you out, and are willing to have the vehicle reviewed by our tech again. We need to see in writing where a reputable shop has diagnosed the 2003 Corolla properly. Keep in mind the vehicle was sold as is, with the buyer declining the extended warranty. We are still willing to help, but only with proper documentation. If the motor was truly seized up, the vehicle wouldn't have been able to drive around as much as it already has. Furthermore, the third party technician verified that the oil pump and the VvT solenoid were the issue. Both of these are common on the 03' Corolla of this age.

Helpful 1
April 28, 2021

I am very pleased with the vehicle we purchase my wife loves it family has all the room they need vehicle needed a little work they stepped right up and took care of it I will be sending other people to t More

by russell2425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Alex K.
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Helpful
April 26, 2021

Great deal on this car! The car was also in great condition. The salesperson that was helping us was very informative about the car. Definitely come check them out. More

by kim_ngo01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
April 24, 2021

Awesome experience. Friendly service. No hassles what so ever. Would highly recommend others to do business here. I would do business here again myself. Great great service. More

by alejandropenagarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
April 22, 2021

My husband and I had a great experience with Alex he was very knowledgeable about the vehicle and put us at ease in our purchase, if you are looking for honesty and integrity come to Houston Auto Preowned y More

by Edgar and Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Airm, Alex K.
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Helpful
April 21, 2021

Great place to go! Guy came in on Easter Sunday and made sure I left with the car. Great service couldn’t recommend them enough!!! More

by cbaca9393
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
April 21, 2021

They treated me like a customer unlike the other dealers who never answered my questions and only sent generic auto responses. I would highly recommend Houston Auto Preowned! More

by timmchill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex K.
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Helpful
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