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House of Imports - Service Center

Buena Park, CA

4.8
466 Reviews

466 Reviews of House of Imports - Service Center

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July 29, 2021

Allison was very professional and kind. I would recommend her service most definitely. She did her best to get me in and out and saved me a lot of time. More

by Seyhas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 22, 2021 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with Allison! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

March 04, 2021

Last year I lost the key to our car. My husband had his key and since we each drive separate cars we were in no hurry to replace it. With all the uncertainty with COVID we thought it best to go ahead a get More

by Mrs Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts department
Mar 06, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

December 18, 2020

This dealership is the worst. Ronelle, the sales person, was ridiculous! She had no customer service at all, rude, raised her voice and was so disrespectful. She is so fake, when you buy a car, she acts hel More

by Ceecee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronelle ( sales) , gio ( valet service guy)
Dec 23, 2020 -

House of Imports responded

Hi Ceecee, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5553 -- we hope to hear from you soon.

October 31, 2020

Bill Chow is the rudest service advisor we have ever met. He likes to belittle people, no room from him where customer service is involved. He yelled at us for losing our key and said that, now he will have More

by Avery
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Chow, Tom(service manager?)
Nov 09, 2020 -

House of Imports responded

Hi Avery, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (714) 627-5553. We would appreciate the chance to turn your experience around.

August 19, 2020

Bill Chow is probably the rudest, most pompous, dishonest, unscrupulous, and snide service advisor I’ve ever met! He made a misrepresentation about the type of service I was getting for my car and More

by energysynergy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DISHONEST Bill Chow
Aug 24, 2020 -

House of Imports responded

We are disappointed to learn of your experience here at House of Imports, but will take this opportunity to improve. If you are willing, please call our General Manager at (714) 627-5553 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

March 15, 2020

They are fakes and falsely changed me for attempted GTA when I never even seen or got to test drive that car.. And did 30 days in jail More

by raider84
Recommend Dealer
No
Employees Worked With
All the employees made fun of me when i went to jail
Jan 26, 2021 -

House of Imports responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

January 10, 2019

Customer Service I scheduled an appointment with the House of Imports a few days ago and told them I needed a loaner car at which time they said no problem. When I arr More

by mrodriguez888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Kashani
April 05, 2017

A place where you can fully trust! My husband and i have been buying our cars from HOI for years, and we always take our cars back to them for services or if we run into any issues. I'v More

by Betty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Sam, Bill
March 06, 2017

Bad experience due to lack of communication! I took my car in on Friday to have the body shop give me an estimate on the damages due to somebody running a red light and hit me. They put me in a More

by CrissieF
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure
December 29, 2016

worst exp ever i would like to report a very very bad experience that was not expected from a company like Mercedes Benz that repented by AutoNation. i purchas More

by mohamed g hafez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
harry, steve kely, adm, mike.sean
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