Back

House of Imports - Service Center

Buena Park, CA

4.8
466 Reviews

466 Reviews of House of Imports - Service Center

Sort by
January 24, 2022

Want to thank you for being open during this trying time that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staf More

by shuken.fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Jan 28, 2022 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

December 01, 2021

I haven’t had any negative experiences except during my last visit. Car was returned in a very dirty condition More

by Ujjal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jag in service
Dec 06, 2021 -

House of Imports responded

Hi Ujjal, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2021

I come here for excellent service. . They truly respect my time. And I do like getting a continuous update. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso and Ryan Anderson
Oct 05, 2021 -

House of Imports responded

Hello Scott, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2021

Service advisor provided great service and was very communicative. Car service was completed promptly and pick up was very smooth. More

by fengersilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Torres
Sep 26, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 16, 2021

Allan Halina is one of the great service writer, he ensure everything will be done properly. after the service my car was so dirty and dusty, Car wash was the one of the services i miss here on this lo More

by ctgarbes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Sep 23, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Allan here at House of Imports! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 15, 2021

My service advisor Adam T always does a wonderful job in assisting me with my car needs. He explains things thoroughly and makes sure the car is serviced successfully and promptly. I go there because I kn More

by Ibtisam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 14, 2021

Straight to the point and efficient. Delivered as promised. Car was serviced with issue. Thank you More

by Mrleonardlee213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 14, 2021

I appreciate the time and care Jag put in to ensure everything was done properly and excellent customer care by him More

by Sanam
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jag
Sep 17, 2021 -

House of Imports responded

Hi Sanam, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 12, 2021

Horrible Service, Horrible Customer Service and Horrible Pricing!!!! Please view my full review on House Of Imports on Yelp.. I will never recommend this dealership to anyone! More

by linda_melendez91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Service / Jeff Service Manager
Sep 15, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

September 10, 2021

Service dept markets unnecessary services and vehicle parts. They perform unrequested services and are not open and upfront about planned service. They misquote the customer on service requests. For exam More

by Cheated on
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Tissot, Jeff Chung, Alan Halina and an additional female name unk.
Sep 14, 2021 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

...
42
...