House of Imports - Service Center

Made an appointment on 8/24/22 for diagnostic service for 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just p 2016 G-550. Didn't receive an update from the service advisor for 2 days. I called the service advisor and service manager on 8/26/22. car was just parked untouched. I picked up the car on Saturday morning. It was waste of my time, Gas and money. More

The dealership has gone down over the last two years. The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift bu The sales and service people are very nice. However, it is difficult to get a loaner car when having warrantee work done. They did pay for a lift but I went without a car for 2 days. They used to wash your car before returning it. My car was dirty when I picked it up than when I dropped it off. In fact, I had the car washed 3 days before I dropped it off and when I picked it up, covered in dirt. It was very dusty and dirty as though they left it in a dirt parking lot. I guess all the new construction, they have to safe where they can. Very sad. I don’t want to go to Fletcher Jones but I’ll need to reconsider my options. I probably won’t be going back after going there for 12 years More

It took a while to wait, but Ms. Melissa was kind and helpful. It's always a good to keep the service area clean. Melissa was kind and helpful. It's always a good to keep the service area clean. More

They were all very nice, friendly, experienced & efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We wi efficient. We were very pleased with the turnaround time. Our service manager Bryan was great! He kept us posted throughout the repair process. We will take our car back for the next vehicle service. Bradley P. More

Good service and nice tech people. I’m satisfied with the service they have done for me. I’m satisfied with the service they have done for me. More

Very professional and always accommodating. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. Kris Shamar has always been extremely helpful with us. We are very pleased with your dealership. More

The dealership is undercontruction so it is a littler hard to rate this at this time. Service was great and was the car wash is back up I am sure it will be even better. hard to rate this at this time. Service was great and was the car wash is back up I am sure it will be even better. More

Allison was very courteous and called me on time to retrieve my vehicle. The waiting area needs cold water and snacks for waiting customers like the Soutubay location I used to go to. retrieve my vehicle. The waiting area needs cold water and snacks for waiting customers like the Soutubay location I used to go to. More

It was an excellent and very friendly experience I had at House of Import. I will definitely go back for my next one. House of Import. I will definitely go back for my next one. More

Highly appreciative that my service advisor, Melissa, was able to explain the steps needed to complete my required maintenance, demonstrating her thorough understanding and knowledge of Mercedes service proc able to explain the steps needed to complete my required maintenance, demonstrating her thorough understanding and knowledge of Mercedes service processes and procedures. Melissa was professional and courteous, and helped to convey a better understanding of some of the factors contributing to the overall costs of the services provided. While not inexpensive, the service was completed, as promised, and on schedule. More