House of Imports - Service Center

House of Imports service department performance is always professional. My advisor Andrew was very helpful and the car was ready when promised. Always a pleasure to get in my car and notice the service perfo professional. My advisor Andrew was very helpful and the car was ready when promised. Always a pleasure to get in my car and notice the service performed was appropriate and as discussed. More

I had a nice service at House of Imports. The staff is very friendly. Car washed upon pick up. The staff is very friendly. Car washed upon pick up. More

House of imports has provided an exceptional service, and I am over satisfied with the results. It all began back in 2018, when I made the best choice, stepping into the House Of Imports’ show room, I was I am over satisfied with the results. It all began back in 2018, when I made the best choice, stepping into the House Of Imports’ show room, I was greeted by a salesperson (that he's no longer working) and the Finance Manager Lebanon Alameddine (Sales Manager now). Mr. Alameddine is the man everyone needs during the following: 1- A visit to House of Imports, searching for a car. 2- The buying process includes evaluating your ability for the car down payment, monthly payments and the irresistible purchase of an extended warranty. 3- Even after, when the sale is over, Lebanon will answer your phone calls or (he calls you back at the same day) and bring you in for whatever appropriate car service your need. Just recently, I called the House of Imports for an issue with my S-Class, Sebrina Matus was assigned to help me and let me tell you, she was fantastic. She is definitely over qualified for the position she held. In comparison to other Mercedes-Benz dealerships in Los Angeles, you wouldn't sit in her office for long, she’ll greet you in and out of the door in no time. She took care of me and many other clients before me. I find her, she’s always willing to go the extra mile with care and treats every client like a family member. Before you visit other Mercedes-Benz dealerships in Los Angeles, please check their reviews. Not because “Customer is always right” but customer’s opinion matters! After all, House Of Imports is the right place to go to for your car shopping. Their customer service, their experience in sales (led by Lebanon) and car service (led by Jeff) are all significant and priceless. Cars are made to break down, one day, but going to the dealership after almost 5 years of my purchase and Lebanon Alameddine keeps his promise to help me, that tells you a lot about the man and brand he represents. More

Normally very good but the last service appointment I could have used a better length of fixing time. Waited 2.5 hours but was quoted 1 hour. could have used a better length of fixing time. Waited 2.5 hours but was quoted 1 hour. More

Easy to make appointment. Service advisor Brian was prepared upon my arrival. Service done quickly and efficiently Lounge area was great. Car washed upon pick up Service advisor Brian was prepared upon my arrival. Service done quickly and efficiently Lounge area was great. Car washed upon pick up More

The staff is very friendly and dealership very clean as well. I recommend for everyone. well. I recommend for everyone. More

I usually get help from Bill Chow, but had serviced the car while he was out of town. The car was brought in for a routine 30,000 mile service, along with addressing a few recalls. A gentleman by the name car while he was out of town. The car was brought in for a routine 30,000 mile service, along with addressing a few recalls. A gentleman by the name of Andrew stepped in to take care of my car. As usual the crew at House of Imports serviced/delivered the car quickly and was out of the shop in the same day. More

Had an excelled service experience, everything done as promised and earlier than quoted. They even washed and vacuumed the car on a rainy day! promised and earlier than quoted. They even washed and vacuumed the car on a rainy day! More

I had a great experience at the dealership. They have always provided excellent service. The staff are always friendly and professional. They have always provided excellent service. The staff are always friendly and professional. More

I had a recall on my vehicle. I was told 90 minutes to repair it, and it was exactly 90 minutes, plus I got my car washed. I bought a nice blouse in their shop and had a free cup I was told 90 minutes to repair it, and it was exactly 90 minutes, plus I got my car washed. I bought a nice blouse in their shop and had a free cup of hot chocolate. It just can't get any better than that. I love my Mercedes-Benz and House of Imports in Buena Park. More