House of Imports

Excellent Internet Sales Manager Even though I did not buy a car I'm still giving them a 5 star rating because of my personal experience with sales person James Ononui. I was looking Even though I did not buy a car I'm still giving them a 5 star rating because of my personal experience with sales person James Ononui. I was looking to purchase (not lease) a 2015 C-Class and contacted Jim though the internet department. He gave me an excellent price and suggested I come down for a test drive and to check out all the available color combinations. We set up a time and he made sure my preferred colors were available for inspection. Jim was very knowledgeable about the product and I found him to be very upfront - did not feel he was trying to rip me off. He was able to locate the specific car I wanted and actually gave me an even better price. Seems MB made some more $$ available to the dealers since my initial contact. He even told me to check out the on-line pricing of the prepaid maintenance program before talking with finance who would likely try to charge me even more. I was ready to pull the trigger but... I actually checked out the prepaid maintenance plan. $1275 for two oil changes and two oil change/brake fluid change/cabin dust filter changes - which seemed very steep. Add in the necessary brake replacement and any optional recommended services (such as flushes) and you are looking at alot of $$ just for routine maintenance during the warranty period. Once outside this period, you have to start adding stuff that just starts breaking and/or wearing out. No wonder their 5-year cost of ownership is so high. As luck would have it Consumer Report just announced that the brand new CLA had the worst reliability of any car and that the newly redesigned S-Class also had a multitude of reliability issues. Their advice, wait a few years until MB works out the bugs on their new models. None of this is news to or much of a concern for lessors, but to me it was a deal breaker. However James Ononui was one of the best sales persons I have worked with. I just decided not to buy due to issues which he had no control over. If you want a MB, contact Jim - you will not be disappointed. More

I have given the above rating because my experience was very good and Luiz Gamboa is a very nice, patient, and caring sales consultant who I will recommend to all my friends interested in purchasing a Merc very good and Luiz Gamboa is a very nice, patient, and caring sales consultant who I will recommend to all my friends interested in purchasing a Mercedes Benz More

The car (Mercedes Benz) speakes for itself, the dealership, House of Imports, totally suck. I have had my new CLS550 for over 3 months and still do not have registraion or plates. Who ever though dealership, House of Imports, totally suck. I have had my new CLS550 for over 3 months and still do not have registraion or plates. Who ever thought you can purchase a new vehicle and not even drive it??? More

We had an awesome experience at this dealer and Nick Salama was the best part of it. It was quick and easy. Nick Salama did a great job to get us out with a big happy smile thank you so much you are gr Salama was the best part of it. It was quick and easy. Nick Salama did a great job to get us out with a big happy smile thank you so much you are great as usual . This is our third car with him and will always be working with him . More

Our third MB. What a great experience, it was a real pleasure to have Nick as our sales person, our rating was based on his high level of professionalism, knowledge and attention, great place to buy a M pleasure to have Nick as our sales person, our rating was based on his high level of professionalism, knowledge and attention, great place to buy a Mercedes. We are very satisfied with our new MB. Great customer service, dedicated employees to help all the way with the purchase. Keep up the good work!!! More

I had a very good experience in purchasing my car. Everyone was very helpful and offered me the best service. I will most likely purchase my next car from House of Imports Everyone was very helpful and offered me the best service. I will most likely purchase my next car from House of Imports More

I just wanted to share my recent experience with the House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close a House of Imports in Buena Park, California. If you are considering a purchase at this dealer, new or pre-owned, I would caution that you pay close attention to the details. I have purchased a vehicle from the House of Imports in the past, resulting in a very good experience. Unfortunately, this last experience proved to be the opposite. The initial test drive and inspection of the vehicle was a good experience. They provided us with a vehicle history report and the clean Carfax. We didn’t initially agree on the selling price, but the sales manager was very courteous and up front with us about pricing. He gave us the trade-in cost of the vehicle and the amount of money the dealer had to incur for repairs (tires, brakes, maintenance, etc). Since we didn’t initially agree on the purchase price, the sales manager offered to call us back in the future when they adjust their selling price if the car does not sell. We agreed and left the dealer satisfied. One week later, we receive a call from the House of Imports. They counter-offered a deal which we accepted. After carefully looking at the vehicle history report and the “supposed” repairs the dealer completed on the vehicle, we requested them to include servicing the supercharger clutch bearing. They could not honor that request as they said they have already incurred over $3500 in repairs and maintenance. One of those maintenance issues included the motor mounts, as well as a brand new battery. Before completing the sale, we also requested the dealer to resolve the warning lamps noted in the dash. It mentioned a bulb/lamp faiure. The dealer said they would take care of the issue. After taking the vehicle home and allowing it to sit in the garage for 2 days before we could add it to the insurance coverage, the car did not start. It required a jump start, not only once, but every time thereafter. Since the car was purchased out of warranty, we took it to a certified independent mechanic. He found out that the battery was never replaced and that the motor mounts were not new. This has been our trusted mechanic for over 20 years, so we knew he was not pulling a fast one on us. We kept those parts to prove that these items were never replaced. We brought it to the attention of the dealer, and they said that the vehicle history report is “For internal use only.” However, they used this report as part of the sales tactics to assure us the vehicle was in great mechanical condition, and as a way of telling us that they had very little margin in turning a profit due to the costs of the maintenance items. This misrepresentation was considered fraudulent, and we should have immediately reported this to the Better Business Bureau, Consumer Reports, Department of Motor Vehicles, etc. However, we gave the House of Imports the opportunity to resolve the issue by reimbursing us for the cost of the repair as well as replacing what we found out to be “aftermarket” high intensity discharge headlights which caused the warning light “failure”. After waiting for the dealer to resolve the issue, they did not get back to us, so we contacted Mercedes Benz of North America and informed them of their fraudulent sales tactics. MBUSA mentioned that each dealer operates independently, but advised us they will make an attempt to resolve the issue. Needless to say, the House of Imports never offered a resolution to the issue. I just wanted to share this experience for those of you considering a purchase at the House of Imports. I’m sure others have had very good experiences with this dealer as we have in the past, but unfortunately our last experience was very disappointing. Our family, my sister, and my brother intend to purchase other MB cars in the future as we have owned about 9 between the three of us families, but never again are we going to purchase from the House of Imports in Buena Park, California. More