House of Imports
Buena Park, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 835 reviews
This dealership is the worst. Ronelle, the sales person, was ridiculous! She had no customer service at all, rude, raised her voice and was so disrespectful. She is so fake, when you buy a car, she acts hel was ridiculous! She had no customer service at all, rude, raised her voice and was so disrespectful. She is so fake, when you buy a car, she acts helpful but when we turn in the lease, she treat us like crap when we alteady bought 4 cars from this dealer! Rude, not helpful at all. To top it off, this dealer nobody wore mask!!!!!! Ridiculous. There is a pandemic going on. And the valey guy Gio , high school kid, was so immature and unprofessional. Could not even take off my plates from the car. Claimed that he did not have the '' tool'' to take the plates off & demanded me to take it somewhere else to get the plates off, at the end of the day, you lost MY FAMILY as a customer. Do not go to this place. No customer service what so ever and they hire ridiculous people, with no education and no etiquette. Avoid at all cost. Ronelle can not even handle the problem and pointed at me, scolded at mr and belittled me in front of other people. Spoke to a higher up to handle my situation. I will never go back. More
Not a great dealership. We were waiting for a SUV to come in that we had ordered over the summer with House of Imports for months and the day it came in it got sold to someone else without notifying us car h in that we had ordered over the summer with House of Imports for months and the day it came in it got sold to someone else without notifying us car had been received by the dealership. Called the week when it was supposed to be in they said sorry we sold the car by mistake to someone else. Very heartbreaking to wait for months for nothing. More
Bill Chow is the rudest service advisor we have ever met. He likes to belittle people, no room from him where customer service is involved. He yelled at us for losing our key and said that, now he will have He likes to belittle people, no room from him where customer service is involved. He yelled at us for losing our key and said that, now he will have a whole bunch of paperwork to do. Before coming in I called and they checked with my VIN, I was told that the key is 470 and programing will be 1 hour. When we dropped off the car I had to take a phone call and when I looked at the paperwork it had an estimated $1000 charge, I went back the next day and spoke to Tom(I think service manager, but there was no title on his glass bowl). He called Bill and asked him why the estimate was so high, he said the replacement should be parts and no more than 1.5 hours in labor. Bill said that he put that down as an estimate only. When we received the car back we were charged 844.88. I called 2 other Mercedes dealers to get a quote and both were 500-600. It's not the money as much is the feeling of someone taking advantage of you. House of imports is closest to me but I will make an effort to never give them any of our family business even if I have to drive much further. More
Bill Chow is probably the rudest, most pompous, dishonest, unscrupulous, and snide service advisor I’ve ever met! He made a misrepresentation about the type of service I was getting for my car and dishonest, unscrupulous, and snide service advisor I’ve ever met! He made a misrepresentation about the type of service I was getting for my car and falsely claimed that service B “did NOT include brake fluid replacement.” I ended up talking with one of the managers who confirmed that I was entitled to getting the FULL B service including the brake fluid replacement. Bill Chow had an absolutely terrible, condescending attitude. The guy obviously despises his job! He went to great lengths to intentionally falsify my email to prevent me from giving him a bad survey rating that he MOST definitely deserved! Without question, he should be FIRED immediately! The fact that he still has his job says a lot about House of Imports! Whether it’s for service or sales, my advice is to RUN AWAY from this dealer! More
I’ve been trying to get a hold of Lebanon and Capone they have not return my phone calls I’ve bought my lease out and they are charging me extra that was supposed to go into the new purchase Mercedes-Benz fi have not return my phone calls I’ve bought my lease out and they are charging me extra that was supposed to go into the new purchase Mercedes-Benz financial services have tried to call them and they won’t even return their calls I’ve been trying to get a hold of Lebanon and Capone they have not return my phone calls I’ve bought my lease out and they are charging me extra that was supposed to go into the new purchase Mercedes-Benz financial services have tried to call them and they won’t even return their calls, who do I call ??? They won’t return my calls or fix the issue More
They are fakes and falsely changed me for attempted GTA when I never even seen or got to test drive that car.. And did 30 days in jail when I never even seen or got to test drive that car.. And did 30 days in jail More
As the mercedes-benz Ads will say: "THE BEST or nothing"! If you're looking for a mercedes-benz and even a pre-owned, I definitely recommend House of Imports. They will provide you with a prof nothing"! If you're looking for a mercedes-benz and even a pre-owned, I definitely recommend House of Imports. They will provide you with a professional and great customer service. The interaction with them is natural, smooth and sincere. It's like you're purchasing/leasing a car from your best friend or a family member. My wife was in the market for a new vehicle. We started our research online and within 24 hours she was driving her new car! And believe me, I consider myself a negotiator. I want to make sure we are also getting a good deal. Not only the dealership ;). Anyways, Cyrus was our salesman. What a great and kind gentleman. Numbers were finalized with the internet sales manager Alex K. What a great executive. He's not only knowledgeable of all MBZ products, but efficient, honest and always willing to make a deal. I don't remember the last time I dealt with a auto-dealership manager like him. As you may know, the final step is with the financial manager. Again it couldn't be different. What a great experience we had. His name: Lebanon. Signing all the docs went pretty quick. Lebanon went through each document explaining what we were signing. We are coming back! Great job Auto Nation! Keep up with this amazing service. We all appreciate it. Happy New Year to you all. More
ZERO customer service after the sale! Been trying to contact the dealership through their online chat, voice mails regarding a cancellation of warranty and service contracts for my 2018 S5 Been trying to contact the dealership through their online chat, voice mails regarding a cancellation of warranty and service contracts for my 2018 S560 leased. Over a month.. after trying so many times.. still nobody reply my mail, return my call, etc... so terrible! As of today, still hearing nothing from the dealership...the ONLY reply from the dealership is "A member of our excellent Customer Service Team will be in contact as soon as possible!" More
Unethical sales practice on financial department This review is for their financial manager Bastan Falsafi only. The financial manager sold me a service contract for $1,675.00 but it is only $875.00 This review is for their financial manager Bastan Falsafi only. The financial manager sold me a service contract for $1,675.00 but it is only $875.00 on mercedes web site. When I refused it, he used every tactic to scare me and said something made me felt inferior. He said he has been working there for 12 yrs. That mean he has been double charge a lot of customers for 12 yrs. I can't believe one of the largest MBZ dealers can let it happens. When i asked for refund, he intentionally made me there 2 times and give me some words to make me feel uncomfortable. They charge me double, use dirty tactics and make you difficult to get refund too This is a public company Autonation. They should focus on serving customers not squeezing money from them from financing More
Buying a pre-owned vehicle think twice My sales person Dietrich was excellent with my pre-owned vehicle purchase from start to finish, I highly recommend him. His support staff, sales mana My sales person Dietrich was excellent with my pre-owned vehicle purchase from start to finish, I highly recommend him. His support staff, sales manager Sal and finance department could care less about you or your 90 day 4000 mile warranty. My warranty paperwork fell through the cracks and was not submitted at time of purchase (purchased vehicle 12/16/18) I called the dealership and spoke with Sal and the Fiance Dept. a dozen times over a 3 day period trying to get the warranty contract submitted to their warranty company Assurant. I was promised it would be taken care of the initial day I made them aware of the error. Multiple calls to the dealership and Assurant with promises to expedite the contract entry went by the wayside. This was a covered warranty issue ( 1 week from contract expiration) and wanted to have my vehicle serviced at my local Infiniti dealer and pay the $200 deductible ( with a AutoNation dealer next to Infiniti) All repairs have to be authorized by Assurant prior to repair. My issue was finally resolved with no help from the dealer or Assurant within 30 minutes of calling AutoNation's shared service center, a number I had to track down myself to have the contract updated. Bottom line, the dealership and it's management only cared about selling the car, my return business or satisfaction was unimportant to them. More