House of Imports

Very reasonable & fast service and kind staff I will recommend strongly. recommend strongly. More

Adam provided phenomenal service and was extremely professional. My vehicle was promptly returned and as promised. Going to recommend my buddies to this dealership. Thank You. professional. My vehicle was promptly returned and as promised. Going to recommend my buddies to this dealership. Thank You. More

I went yesterday, I drove 1.5 hours from the valley in traffic .. I told them I was going to be there 6 to 7pm. I get there, but everyone seemed busy assisting with the big sales commissions of Merce traffic .. I told them I was going to be there 6 to 7pm. I get there, but everyone seemed busy assisting with the big sales commissions of Mercedes cars, the guy in front paged overhead for assistance, waited 15 minutes. Just kept seeing people go right past me, didn't even acknowledge me.. maybe because I was in my work clothes, I looked broke, who knows, but that wasn't a very nice experience.. the truck was also locked so its not like I can see it from inside.. so that was my experience.. a sucky one lol. Steer away, unless you're okay with being treated like another sales commissions number More

Excellent and professional and friendly service.This Excellent and professional and friendly service. This service has been consistent over the many years I have dealt with this dealership. Excellent and professional and friendly service. This service has been consistent over the many years I have dealt with this dealership. More

I was very unsatisfied with the service, I spent 2695.00 on my car and the Check engine light went back on the next day. I called and brought it back, than I had to use another rep and he than told me it wi on my car and the Check engine light went back on the next day. I called and brought it back, than I had to use another rep and he than told me it will be another 1800.00 since it Could be another problem. I was so upset because he just sat there and said that is all he can do. I took the car the Adam's auto in Whittier that I was referred to they fixed the problem that was not what Mercedes told me.. I paid 1100.00 and my car is running great. Than when I had to wait 30 min to get my car back from the service desk at Mercedes. I went back in and told Nathan Ortiz this is unacceptable to make me wait this long can he call again, he did than I waited another 15 min. I started asking dlome of the workers standing around talking and laughing can they help no one did. I than went back into the service department and demanded to talk to the manager than Nathan went to the back and brought my car up. The worse service ever. Oh by the way when I dropped my car off it took Nathan 4 days to let me know what is going on with my car. This was after I called on a Sat to see. He called me on Monday More

Overall my rating for the service center (during this particular visit) would have been good if it were not for my horrible experience with the rental car company they sent me to. Since House of Imports particular visit) would have been good if it were not for my horrible experience with the rental car company they sent me to. Since House of Imports could not provide a service car, they sent me to Enterprise rental car where the staff there adamantly insisted that I was getting a Prius. I was unsatisfied with how I was treated at this Enterprise branch. Without a doubt, it was inconvenient, difficult and stressful. I was made to wait outside under extreme heat for an hour. This terrible encounter with Enterprise rental car impacted my overall experience with House of Imports as I feel they're just as responsible for what I had to go through. What I appreciate however, was when House of Imports was made aware of this issue, they made the effort to do things right and replaced the loaner. Thanks to Andrew and Jeff. Additionally, appreciate that House of Imports made an effort to communicate and give update as to status of my car. More

Allison was very professional and kind. I would recommend her service most definitely. She did her best to get me in and out and saved me a lot of time. recommend her service most definitely. She did her best to get me in and out and saved me a lot of time. More

My experience purchasing a preowned GLC was smooth and stress-free thanks to Jake (aka Stephen). He helped me to narrow down my options and find the right vehicle when I was ready to buy. Everyone at the stress-free thanks to Jake (aka Stephen). He helped me to narrow down my options and find the right vehicle when I was ready to buy. Everyone at the showroom was friendly during my test drive appointment. The actual purchasing process was straightforward and uncomplicated. More

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At first, they were friendly and very responsive so I made a deal with them on a Alfa Romeo they had. I purchase a lot of cars and I’ve never had to deal with such unprofessionals. First, the finance lady ran my credit 50 times even when I told them I’m going to use my own bank. Second, they’ll try to sell a bunch of garbage during the finance process which I had to decline on more than one occasion. When I state I am not interested, it means I am not interested in whatever you’re trying to sell. Just FYI, the extended warranty they were trying to sell was more expensive than the factory warranty that you can get through Mopar. As soon as the papers were signed, I went to pickup the vehicle and my sales person (Louay Awad) hands me a single key. I asked him where the second key was and he stated the car only comes with one. This information would be great for your customers to know before hand and not try to rip them off. Louay stated that used vehicles do not need to come with both keys unless they are a benz. I somewhat agree with him; however, if it was never discussed, the dealership should make it right and pay for the replacement. He stated that he was going to get in touch with the previous owner and see if he can get the key back. This made no sense because the car was bought at auction so there’s no way to track down the previous owner hence another lie. Once I told him that, he said he will go and do his research. A few days later I spoke with the sales manager and he stated the same bs but also stated that the cars were priced to account for these issues. He was said he would get back to me about 2 weeks ago since he was going to do his research but I haven’t heard back yet. Having purchased more than 30 cars within the past few years including a few exotics, I can easily say this purchase was the worst hands down. Save yourself the hassle and look elsewhere and don’t let the somewhat high class act fool you. Just browsing through their inventory, all of their Mercedes Benz were marked up. Some as much as $75k which no one with half a brain should ever buy. They have great reviews on facebook and google but their yelp has the true reviews. They have two separate yelp pages which I’m assuming is because they have a lower rating on one of them. Do your research and you’ll thank me later More

This is a follow-up comment. Kevin finally emailed me back about the cancellation request I made almost 4 weeks ago. He wasn't that much help during the call when I request that my warranty refund be is back about the cancellation request I made almost 4 weeks ago. He wasn't that much help during the call when I request that my warranty refund be issued to me. He wrote in his email that the refund money will be sent to my account with the lienholder. He reviewed my file when I submitted my request for extended warranty cancellation and, I was shocked that he didn't know that I financed through MB Financial Service (MBFS). and defer me to clear that up with MBFS. I called MBFS for their assistance and was told that they have no record of the dealer's request for cancellations and patched me to the nice lady at MBUSA, Teresa at ext 2094 who called the dealership and follow-up with them on my behalf since she couldn't locate the request for extended warranty cancellation in her system. Kevin could have done these follow-up on my behalf but chose not to do it. He lied to me when he told me that my 5/5/21's request has been processed. I will never ever do business with this dealership or any AutoNation dealership again. My sales rep, Awad, and his Sales Manager were excellent. I turndown giving my business to MBZ of Ontario which I have an excellent relationship in the past. It's too bad that the dealership did not train their finance guy how to take care of their customer. More