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House of Imports

Buena Park, CA

4.7
835 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 835 reviews

August 04, 2021

I was very unsatisfied with the service, I spent 2695.00 on my car and the Check engine light went back on the next day. I called and brought it back, than I had to use another rep and he than told me it wi More

by Valdezjosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Ortiz
Aug 09, 2021 -

House of Imports responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (714) 627-5553 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 31, 2021

Overall my rating for the service center (during this particular visit) would have been good if it were not for my horrible experience with the rental car company they sent me to. Since House of Imports More

by pc888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Jeff, Bill
Aug 22, 2021 -

House of Imports responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (714) 627-5553. We hope to hear from you.

July 29, 2021

Allison was very professional and kind. I would recommend her service most definitely. She did her best to get me in and out and saved me a lot of time. More

by Seyhas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison
Aug 22, 2021 -

House of Imports responded

Hi, we're happy to hear you had such a positive experience with Allison! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 26, 2021

My experience purchasing a preowned GLC was smooth and stress-free thanks to Jake (aka Stephen). He helped me to narrow down my options and find the right vehicle when I was ready to buy. Everyone at the More

by Paula
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake (Stephen) Sanchez, Capone
Jul 26, 2021 -

House of Imports responded

Hello Paula, we are pleased to hear you had such a positive experience with us. It means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

June 25, 2021

I usually don’t write reviews unless the service is either beyond excellent or utterly poor. I purchased a vehicle from house of imports Mercedes benz and all I can say is how poor the service is. At More

by Scar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louay awad
Jun 28, 2021 -

House of Imports responded

Hi, we are deeply disappointed by your experience at House of Imports. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (714) 627-5553 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

May 28, 2021

This is a follow-up comment. Kevin finally emailed me back about the cancellation request I made almost 4 weeks ago. He wasn't that much help during the call when I request that my warranty refund be is More

by waves3464
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Sanchez
May 29, 2021 -

waves3464 responded

All I’ve ever need from your dealership is to be honest and do your best to accommodate my reasonable request. Instead, I got an attitude reply and, unwillingness to accommodate my request and keep me up to date. I gave you my business because of the utmost professional treatments I received from your sales rep, Awad and his manager. Words are cheap. Actions are more importance than words. In that sense, your dealership failed me. Wish I gave my business to Fletcher Jones MBZ who provided me with advice how to proceed with the cancellation despite I didn’t buy the latest MBZ from them. It’s sad that I have to contact MBZUSA to get the status of my request.

May 27, 2021

I have a similar experience to one of the readers that request the prepaid service plan warranty and extended warranty. Completed my request for refund on 5/5/2021 and did not get any reply from one of t More

by waves3464
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Sanchez
May 28, 2021 -

House of Imports responded

Hello, we take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

May 25, 2021

This is like déjà vu I should’ve read the reviews the used car department is a freaking joke. These guys are like kids Stead of being professional like a man calling you and saying no I can’t do this so More

by cpuree7703
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy and Steve
May 28, 2021 -

House of Imports responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5553 to discuss what we can do to help. Take care.

May 19, 2021

Prior to selling a vehicle on May 17, 2021 that I Initially purchased from House of Imports December 19, 2018, November 23, 2020 I had previously requested cancellation of extended warranty by contac More

by danielgawrys
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Qudah, Lebanon Alamadinne
May 21, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

March 04, 2021

Last year I lost the key to our car. My husband had his key and since we each drive separate cars we were in no hurry to replace it. With all the uncertainty with COVID we thought it best to go ahead a get More

by Mrs Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts department
Mar 06, 2021 -

House of Imports responded

Hi, we appreciate you taking the time to respond. The staff at House of Imports take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5553 to discuss what we can do to help.

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