House of Imports

Excellent service. The person that helped me was nice and gave me great service. gave me great service. More

Took my Benz to HOI for close to 20 years. They have always taken care of my family and myself. In Service, Allison is wonderful and Ryan is awesome. In Sales, Ron Amani is honest and most helpful. always taken care of my family and myself. In Service, Allison is wonderful and Ryan is awesome. In Sales, Ron Amani is honest and most helpful. Recommend without reservation!!! More

Highest marks and review to my personal service representative assigned to me John Kim. He is the very best always gets the job done and it gives me 100 % confidence that whenever I have a service representative assigned to me John Kim. He is the very best always gets the job done and it gives me 100 % confidence that whenever I have a service issue he always makes sure it will get fixed. I am a happy and satisfied customer. More

They have delivered on promises for me. Always pretty well organized and efficient. I was given a service time estimate which was spot on - and Jonathon apologized for not being quicker, well organized and efficient. I was given a service time estimate which was spot on - and Jonathon apologized for not being quicker, More

I arrive at the dealership to have my car trunk repaired because my trunk because it would not open! I arrived early for a 9:30 AM appointed and after being checked in, I waited four hours before I was in because my trunk because it would not open! I arrived early for a 9:30 AM appointed and after being checked in, I waited four hours before I was informed that they did not have the part! Then I had to return the next day and I had to leave the car overnight! I was told a Lyft would drive me home. I waited outside the check in dock for over 1 hour! I thought the Lyft service which I do not prefer, was scary! I never take it! Personally I am an old customer and I still remember your Van Service which I felt safer and more at ease! This really needs to be analyzed carefully! More

They are very cautious and on time. Will not hesitate to recommend to anyone. recommend to anyone. More

Very reasonable & fast service and kind staff I will recommend strongly. recommend strongly. More

Adam provided phenomenal service and was extremely professional. My vehicle was promptly returned and as promised. Going to recommend my buddies to this dealership. Thank You. professional. My vehicle was promptly returned and as promised. Going to recommend my buddies to this dealership. Thank You. More

I went yesterday, I drove 1.5 hours from the valley in traffic .. I told them I was going to be there 6 to 7pm. I get there, but everyone seemed busy assisting with the big sales commissions of Merce traffic .. I told them I was going to be there 6 to 7pm. I get there, but everyone seemed busy assisting with the big sales commissions of Mercedes cars, the guy in front paged overhead for assistance, waited 15 minutes. Just kept seeing people go right past me, didn't even acknowledge me.. maybe because I was in my work clothes, I looked broke, who knows, but that wasn't a very nice experience.. the truck was also locked so its not like I can see it from inside.. so that was my experience.. a sucky one lol. Steer away, unless you're okay with being treated like another sales commissions number More

Excellent and professional and friendly service.This Excellent and professional and friendly service. This service has been consistent over the many years I have dealt with this dealership. Excellent and professional and friendly service. This service has been consistent over the many years I have dealt with this dealership. More