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House of Imports
Buena Park, CA
839 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
August 12, 2021
Coolant level check up sign show up after Schedule B Service. I don't think they are doing right job. They checked 'G" on Inspection form without checking it. I can not trust their work anymore. Service. I don't think they are doing right job. They checked 'G" on Inspection form without checking it. I can not trust their work anymore. More
by joontpark
Employees Worked With
John Kim
August 11, 2021
Took my Benz to HOI for close to 20 years. They have always taken care of my family and myself. In Service, Allison is wonderful and Ryan is awesome. In Sales, Ron Amani is honest and most helpful. always taken care of my family and myself. In Service, Allison is wonderful and Ryan is awesome. In Sales, Ron Amani is honest and most helpful. Recommend without reservation!!! More
by eychen
Employees Worked With
Allison Enciso, Ryan Anderson, Ron Amani
August 10, 2021
Highest marks and review to my personal service representative assigned to me John Kim. He is the very best always gets the job done and it gives me 100 % confidence that whenever I have a service representative assigned to me John Kim. He is the very best always gets the job done and it gives me 100 % confidence that whenever I have a service issue he always makes sure it will get fixed. I am a happy and satisfied customer. More
by Riki.liufau
Employees Worked With
John Kim
August 10, 2021
They have delivered on promises for me. Always pretty well organized and efficient. I was given a service time estimate which was spot on - and Jonathon apologized for not being quicker, well organized and efficient. I was given a service time estimate which was spot on - and Jonathon apologized for not being quicker, More
by frank.cannova
Employees Worked With
Jonathon Ortiz
August 09, 2021
I arrive at the dealership to have my car trunk repaired because my trunk because it would not open! I arrived early for a 9:30 AM appointed and after being checked in, I waited four hours before I was in because my trunk because it would not open! I arrived early for a 9:30 AM appointed and after being checked in, I waited four hours before I was informed that they did not have the part! Then I had to return the next day and I had to leave the car overnight! I was told a Lyft would drive me home. I waited outside the check in dock for over 1 hour! I thought the Lyft service which I do not prefer, was scary! I never take it! Personally I am an old customer and I still remember your Van Service which I felt safer and more at ease! This really needs to be analyzed carefully! More
by aliartesia
Employees Worked With
Andrew Tiotuico
