House of Imports | Page 75

We have purchased 5 vehicles from this location and continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to other ones. We live 35 miles away and still drive here just because we are always treated here well. I highly recommend this dealership and Mercedes ownership. Our car had issues, we used Roadside Assistance for tow free of charge and they called an Uber to take us to the dealership. Be sure to ask for Ryan A. / Andrew T. They are awesome and will take care of you! More

Been with House of imports for 15 years and 4 cars. Bill Chow really take care of all my service needs Chow really take care of all my service needs More

Want to thank you for being open during this trying time that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staf that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staff could not be more attentive to my car and me. More

Sales man Abraham was really helping me to fulfill what I need and what I want. I definitely recommend House of Imports because of him. need and what I want. I definitely recommend House of Imports because of him. More

If your value from a car dealership is zero customer service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured t service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured they are doing their best not doing anything to resolve your problems. More

We have gotten no real response even when they failed to send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again a second time. We tried to be understanding, as sometimes mistakes do happen. However, they have made no effort to reimburse us for the extra charges or even be communicative about it; our money had simply vanished. More

Not only that, they were very obscure about when your car would be delivered and if there had been changes or delays. We had to wait and wait until we had to find out what was going on ourselves. It seems th would be delivered and if there had been changes or delays. We had to wait and wait until we had to find out what was going on ourselves. It seems that some of the dealers there don’t care about the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. More

It seems that some of the dealers there don’t care about the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. I bought a lot of cars before the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. I bought a lot of cars before in my life and had my fair share of problems, but never this badly. There were problems on their side that were never told to us, and we had to seek out solutions in their place. Honestly, this was more trouble than the car was worth. More

I received outstanding service from mathew garapic while purchasing my new Maybach S680 thank you so much mathew and the whole team at house of imports I couldn't be more pleased with my experience. purchasing my new Maybach S680 thank you so much mathew and the whole team at house of imports I couldn't be more pleased with my experience. More

The vehicle I received was not a CPO, in other words, the delivery of the vehicle was not treated as a new vehicle. No sanitizing of the vehicle and/or detailing was performed for the delivery. Especially delivery of the vehicle was not treated as a new vehicle. No sanitizing of the vehicle and/or detailing was performed for the delivery. Especially during a time of COVID. Call it being picky, however when I purchased my other mercedes slk350 from a different dealer, it was delivered with the intent of keeping me as a customer. Don't know where the lack of attention to detail on the vehicle went, however, I am satisfied with the vehicle. Guess you can't ask for much when buying a CPO from House of Imports. Thank You. More