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House of Imports

Buena Park, CA

4.7
849 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, ...
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 849 reviews

January 21, 2022

Sales man Abraham was really helping me to fulfill what I need and what I want. I definitely recommend House of Imports because of him. More

by comet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Kim
Jan 25, 2022 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. We are always more than happy to assist you if anything else comes up. Take care!

January 20, 2022

If your value from a car dealership is zero customer service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured t More

by Jina Jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung
Jan 25, 2022 -

House of Imports responded

Hello Jina, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

More
January 20, 2022

We have gotten no real response even when they failed to send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

More
January 20, 2022

Not only that, they were very obscure about when your car would be delivered and if there had been changes or delays. We had to wait and wait until we had to find out what was going on ourselves. It seems th More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

More
January 20, 2022

It seems that some of the dealers there don’t care about the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. I bought a lot of cars before More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

More
December 10, 2021

I received outstanding service from mathew garapic while purchasing my new Maybach S680 thank you so much mathew and the whole team at house of imports I couldn't be more pleased with my experience. More

by jules
Price
Recommend Dealer
Yes
Employees Worked With
mathew garapic
Dec 13, 2021 -

House of Imports responded

Hi Jules, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 03, 2021

The vehicle I received was not a CPO, in other words, the delivery of the vehicle was not treated as a new vehicle. No sanitizing of the vehicle and/or detailing was performed for the delivery. Especially More

by GLS2019
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

House of Imports responded

Hi. We take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

Dec 06, 2021 -

GLS2019 responded

My contact information (760) 468-6896 Email: maldonado4234@roadrunner.com Thank you.

December 01, 2021

I haven’t had any negative experiences except during my last visit. Car was returned in a very dirty condition More

by Ujjal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jag in service
Dec 06, 2021 -

House of Imports responded

Hi Ujjal, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2021

I come here for excellent service. . They truly respect my time. And I do like getting a continuous update. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso and Ryan Anderson
Oct 05, 2021 -

House of Imports responded

Hello Scott, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2021

Service advisor provided great service and was very communicative. Car service was completed promptly and pick up was very smooth. More

by fengersilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Torres
Sep 26, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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