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House of Imports

Buena Park, CA

4.7
836 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 836 reviews

January 20, 2022

Not only that, they were very obscure about when your car would be delivered and if there had been changes or delays. We had to wait and wait until we had to find out what was going on ourselves. It seems th More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 20, 2022

It seems that some of the dealers there don’t care about the customer at all after the sale, and were quite busy with golf while we were inundated with the mess he had created. I bought a lot of cars before More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

December 10, 2021

I received outstanding service from mathew garapic while purchasing my new Maybach S680 thank you so much mathew and the whole team at house of imports I couldn't be more pleased with my experience. More

by jules
Price
Recommend Dealer
Yes
Employees Worked With
mathew garapic
Dec 13, 2021 -

House of Imports responded

Hi Jules, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 03, 2021

The vehicle I received was not a CPO, in other words, the delivery of the vehicle was not treated as a new vehicle. No sanitizing of the vehicle and/or detailing was performed for the delivery. Especially More

by GLS2019
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 06, 2021 -

House of Imports responded

Hi. We take your feedback very seriously and thank you for bringing this to our attention. Safety is of the utmost importance to us. When you can, please send your contact information and a copy of this review to our corporate team at Customer.Relations@AutoNation.com. Thank you.

Dec 06, 2021 -

GLS2019 responded

My contact information (760) 468-6896 Email: maldonado4234@roadrunner.com Thank you.

December 01, 2021

I haven’t had any negative experiences except during my last visit. Car was returned in a very dirty condition More

by Ujjal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jag in service
Dec 06, 2021 -

House of Imports responded

Hi Ujjal, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2021

I come here for excellent service. . They truly respect my time. And I do like getting a continuous update. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso and Ryan Anderson
Oct 05, 2021 -

House of Imports responded

Hello Scott, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2021

Service advisor provided great service and was very communicative. Car service was completed promptly and pick up was very smooth. More

by fengersilva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Torres
Sep 26, 2021 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

September 16, 2021

Allan Halina is one of the great service writer, he ensure everything will be done properly. after the service my car was so dirty and dusty, Car wash was the one of the services i miss here on this lo More

by ctgarbes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Halina
Sep 23, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Allan here at House of Imports! If you have any further questions, please give us a call. We're always happy to help! Take care!

September 15, 2021

Saleman very good and nice man very knowledgeable man very responsible and respected very mr Stan very good person More

by Narinderincali
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2021

My service advisor Adam T always does a wonderful job in assisting me with my car needs. He explains things thoroughly and makes sure the car is serviced successfully and promptly. I go there because I kn More

by Ibtisam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
Sep 17, 2021 -

House of Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at House of Imports! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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