House of Imports
Buena Park, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 836 reviews
Service was prompt and professional. I was met immediately by a team member who informed my service advisor of my arrival. My service advisor (Adam T) kept me informed throughout the day of their immediately by a team member who informed my service advisor of my arrival. My service advisor (Adam T) kept me informed throughout the day of their findings and plan. My service advisor worked with my insurance company in getting my repair issue taken care of. Everything proceeded smoothly and efficiently More
House of Imports is a top class dealership. From the moment you get there you are taken care of by friendly service people right on time. The service rep works with you on your pricing to give you a bit moment you get there you are taken care of by friendly service people right on time. The service rep works with you on your pricing to give you a bit of a break and you get the quality and know how of trained mechanics. More
We have purchased 5 vehicles from this location and continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to other ones. We live 35 miles away and still drive here just because we are always treated here well. I highly recommend this dealership and Mercedes ownership. Our car had issues, we used Roadside Assistance for tow free of charge and they called an Uber to take us to the dealership. Be sure to ask for Ryan A. / Andrew T. They are awesome and will take care of you! More
Want to thank you for being open during this trying time that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staf that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staff could not be more attentive to my car and me. More
If your value from a car dealership is zero customer service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured t service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured they are doing their best not doing anything to resolve your problems. More
We have gotten no real response even when they failed to send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again a second time. We tried to be understanding, as sometimes mistakes do happen. However, they have made no effort to reimburse us for the extra charges or even be communicative about it; our money had simply vanished. More