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House of Imports

Buena Park, CA

4.7
836 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 836 reviews

January 29, 2022

Great service. Very good employee such as Bryan. Very good job. Reliable and honest work. More

by bang_vsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Feb 03, 2022 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 28, 2022

Service was prompt and professional. I was met immediately by a team member who informed my service advisor of my arrival. My service advisor (Adam T) kept me informed throughout the day of their More

by cary.ninokawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
Jan 31, 2022 -

House of Imports responded

Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 28, 2022

Great service in a timely manner! They respond to questions with lighting speed! Highly recommend them!! More

by Rivercox3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Nguyen
Jan 31, 2022 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of House of Imports and we hope to be of service again in the future.

January 26, 2022

House of Imports is a top class dealership. From the moment you get there you are taken care of by friendly service people right on time. The service rep works with you on your pricing to give you a bit More

by Goedhartgpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris
Jan 29, 2022 -

House of Imports responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future! Have a great day!

January 26, 2022

We have purchased 5 vehicles from this location and continue to get our cars serviced here. The customer service at the dealership service center is the best I have ever experienced and I have been to More

by ChristyN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson, Andrew T.
Jan 29, 2022 -

House of Imports responded

Hello, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Have a great day!

January 24, 2022

Been with House of imports for 15 years and 4 cars. Bill Chow really take care of all my service needs More

by Jonopogo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill chow
Jan 27, 2022 -

House of Imports responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at House of Imports. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 24, 2022

Want to thank you for being open during this trying time that put all of your employees at risk of being exposed to the Omicron Virus. I hope you all stay Safe! I took my car in for service and your staf More

by shuken.fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Jan 28, 2022 -

House of Imports responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 21, 2022

Sales man Abraham was really helping me to fulfill what I need and what I want. I definitely recommend House of Imports because of him. More

by comet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Kim
Jan 25, 2022 -

House of Imports responded

Hello, we're happy you found our staff to be so supportive during your experience here at House of Imports. We are always more than happy to assist you if anything else comes up. Take care!

January 20, 2022

If your value from a car dealership is zero customer service or relations, I would highly recommend this place. Even while you’re stressed out about their cars and their handling, you can rest assured t More

by Jina Jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung
Jan 25, 2022 -

House of Imports responded

Hello Jina, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

January 20, 2022

We have gotten no real response even when they failed to send you the title of the car by the time your temporary license expires. We were overcharged for licensing fees and taxes and had to pay them again More

by JOHNCHUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hoyoung(Abraham)
Jan 25, 2022 -

House of Imports responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (714) 627-5553 so we can work towards a resolution. We look forward to hearing from you. Take care!

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