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House of Imports

Buena Park, CA

Overview
Reviews
Vehicles
4.7
836 Reviews
House of Imports is the best place for new Mercedes-Benz vehicles and pre-owned cars in Orange County. Our expansive showroom features an extensive inventory of new Mercedes-Benz vehicles, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Mercedes-Benz, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, on Auto Center Drive just off of the 5.
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6862 Auto Center Drive

Buena Park, CA

90261

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Showing 836 reviews

February 15, 2022

Everything up to delivery was done remotely and it worked out great. Paperwork was as agreed and all I had to do was sign. More

by magoodm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ononui
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Feb 17, 2022 -

House of Imports responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 14, 2022

I brought my SUV for recall service. I ensured that it was clean before leaving it to Allison (service advisor at House of Imports Buena Park) and her technicians. I expected it to be re More

by Kano_D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Enciso
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Feb 15, 2022 -

House of Imports responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5553 to discuss what we can do to help.

February 14, 2022

friendly service rep. took care everything needed. everything was completed as promised. clean facility. felt comfortable More

by peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Tashchyan
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Feb 17, 2022 -

House of Imports responded

Hi Peter, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 13, 2022

I like the hospitality and the services. Also the I like the hospitality and the services. Also the services did what the time they promised. More

by stanleycwang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
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Feb 15, 2022 -

House of Imports responded

Hi Stanleycwang, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 12, 2022

Great experience! Stan was great help! The whole team was very helpful. AWESOME PEOPLE to work with! More

by Viv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan and Lebanon
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Feb 15, 2022 -

House of Imports responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 10, 2022

Always a pleasure. Always make sure I’m satisfied and happy. They communicate very well. And always have loaner cars available for the people that can’t wait More

by ejavian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
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Feb 12, 2022 -

House of Imports responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 09, 2022

I bought a Mercedes’ from this dealership and the sales people were great would recommend friends and family for sure they have a huge selection of vehicles and they can’t be best More

by Rothfamily4life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John perez
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Feb 14, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of House of Imports and we hope to be of service again in the future. Take care!

February 09, 2022

The process to end my lease and purchase my car was easy, Justin Nguyen a nice young guy way very kind, and Jason the Financial Director explain very clear the new loan terms, and even we have asked to chang More

by juanilloana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Nguyen
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Feb 13, 2022 -

House of Imports responded

Hi, we're happy you found our staff to be so supportive during your experience here at House of Imports. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

February 09, 2022

HOI has done an amazing job of taking care of its customers while working around the construction of the new service facility More

by rlmrealty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
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Feb 13, 2022 -

House of Imports responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

Feb 13, 2022 -

rlmrealty responded

HOI has managed to keep it poise and maintained its high level of service and communication with its client base Very difficult in these hard times, but you did it

February 09, 2022

they have awesome customer service and awesome staff, made buying exeperience fast and easy wonderful staff More

by MBKDRESS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jonathan
Report | Print
Feb 14, 2022 -

House of Imports responded

Hi, we're glad you had such a wonderful experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Take care!

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