House of Imports

This was my first experience buying a Mercedes. It was surprisingly easy and enjoyable. James Joo was my salesperson and he was amazing from start to finish. It was surprisingly easy and enjoyable. James Joo was my salesperson and he was amazing from start to finish. More

My experience at House of Imports in Buena Park was excellent. I just bought a new 2024 Mercedes C300 from them. Pricing was very competitive (best price of any Mercedes dealer in LA/OC/IE) and the who excellent. I just bought a new 2024 Mercedes C300 from them. Pricing was very competitive (best price of any Mercedes dealer in LA/OC/IE) and the whole car buying process was smooth. They treated me well and was very professional and nice. They did not try to trick me or bait and switch or aggressively oversell me. Daisy Lam was my salesperson and she was very good and I highly recommend her! More

Mahrou was amazing. She brought every single car that we wanted to see did not complain and not hesitate. Very good customer service. She brought every single car that we wanted to see did not complain and not hesitate. Very good customer service. More

Paul is the best and most honest sales associate I’ve dealt with in the past 2 months of shopping for a car. If you want honesty and loyalty then I highly recommend you request Paul to assist you in your dealt with in the past 2 months of shopping for a car. If you want honesty and loyalty then I highly recommend you request Paul to assist you in your car buying process. Thanks for everything Paul! You’re the man! More

Worst experience ever. Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bou Please do not buy a car from this dealership. Service is horrible and they will give you the run around anytime you have problems or inquiries. I bought an E-350, the car is great. The dealership is the worst and their service. More

Nick Salama and Jason (Financial Advisor) were excellent and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is care and outstanding customer service. I am treated well fairly. Fast service especially with my paperwork processing. Every paperwork I sign is carefully and properly explained to me in details. Nick Salama is a great asset to Mercedes Benz Company, he is a great motivator to win the heart of a car buyer, very detailed and explain everything upfront and easy to deal with. To Nick, keep up the outstanding performance And good work, and I will not hesitate to get my next car from him again. From a very satisfied customer: ROWENA B More

Initial interaction with a team member was very quick and my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. my car’s problems were properly diagnosed. However, there were no refreshments in the waiting area - water or coffee. More

Excellent attention to detail. We were well taken care of when we went in to purchase the vehicle. We were well taken care of when we went in to purchase the vehicle. More

Took us well over five hours to go through the purchase process even though we paid in cash. What a waste of time. process even though we paid in cash. What a waste of time. More

Viet To listened to what I wanted and didn't want in my new car - we looked at three cars, the third car was exactly what I was looking for - thank you Viet for going above and beyond. Also a thank you to new car - we looked at three cars, the third car was exactly what I was looking for - thank you Viet for going above and beyond. Also a thank you to Kevin in Finance, for making the car buying experience go smoothly. More