House Ford Chrysler - Service Center

From the service representative and vehicle done on time. Would have given higher rating, however due to my experiences with service in the Twin Cities, believe they need to go another step further to get t Would have given higher rating, however due to my experiences with service in the Twin Cities, believe they need to go another step further to get that fifth star. Service centers in the Twin Cities will wash and/or vacuum your car before returning it. More

Ineptitude This was my third visit to address the loss of 4 wheel drive. It was the second visit in a month to replace a broken right front axle. There is stil This was my third visit to address the loss of 4 wheel drive. It was the second visit in a month to replace a broken right front axle. There is still clunking going on in the right front sometimes shortly after shifting to 4HI. When I provided feedback about this problem the service manager basically placed blame on me and my driving without evaluating the symptoms. He seemed to imply that I wouldn't have these problems if I only drove on perfectly dry roads and did not use 4 wheel drive. No xxxx, Sherlock. My opinion is that Ford should take this on as a personal challenge to fix it. Service manager implied that would not be the case. He also said I would have to duplicate the clunking with the tech on board before they would look for a problem. This is an intermittent problem but I have gotten better at duplicating it and will take action to further troubleshoot it since Ford is totally not interested in pursuing it. I expect a repair job to last more than 3 weeks--is that asking too much? Apparently your service manager thinks 3 weeks isn't too bad. More

Excellant Excellent and Speedy service. Good customer service. Tim and John are always very nice. Got van back within 24 hrs. Running much better. Thank you. Excellent and Speedy service. Good customer service. Tim and John are always very nice. Got van back within 24 hrs. Running much better. Thank you. More

Great experience I was greeted when I drove into service area and they let me know what was going on the whole time I was there! Great experience! I was greeted when I drove into service area and they let me know what was going on the whole time I was there! Great experience! More

Waranty battery replacement Because my car was disabled, they got me in right away, within an hour of me calling them! They had the replacement battery in stock and were able to Because my car was disabled, they got me in right away, within an hour of me calling them! They had the replacement battery in stock and were able to verify my claim of a bad battery, replace the unit, and get me out the door in less than two hours. More

freindly service, kept usupdated on status of bid and repair Thank you for the great service and getting the repair work done timely. We appreciated your follow up contacts with us to tell us how the process was Thank you for the great service and getting the repair work done timely. We appreciated your follow up contacts with us to tell us how the process was moving along. More

quick and easy My oil change was easy to schedule and I was able to get back to work while the work was completed. The service department was clean and every one was My oil change was easy to schedule and I was able to get back to work while the work was completed. The service department was clean and every one was friendly. More

Very kind and friendly, vechile was ready earlier than expec After my service i left ford somehow got stuck in a snowbank. And the service guy named John Goeman who just so happen to have been driving by. Stoppe After my service i left ford somehow got stuck in a snowbank. And the service guy named John Goeman who just so happen to have been driving by. Stopped on his own time to help me. THANK YOU. 😊 More

Oil change In addition to oil change and a tire rotation, the battery was checked and new windshield wipers were installed. Justin Burke gave me clear and conci In addition to oil change and a tire rotation, the battery was checked and new windshield wipers were installed. Justin Burke gave me clear and concise explanations of what had been done and advice about battery replacement and which windshield wipers would work the best for me. I depend on this information since I am on my own and don't know a lot about automotive issues. More

Service repair Had to replace key programming was very high priced Cannot not think of anything other than the price of the key. Will come back for service.and Had to replace key programming was very high priced Cannot not think of anything other than the price of the key. Will come back for service.and sales More