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201 Reviews of House Ford Chrysler - Service Center
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April 22, 2022
Took a truck in at 9 a. m. for oil change and to check tire and to seal leaking tires. Check for truck sticking in reverse. Told them they could keep it all day. They did m. for oil change and to check tire and to seal leaking tires. Check for truck sticking in reverse. Told them they could keep it all day. They did not get to the oil change until after 3:00. When I called I was told they would not have it ready that day. Turns out another customer got put in front of me even after I had made the appointment a week previously. Then they tried to tell me there was nothing wrong with the tires even after I had told them they were down 20 lbs. of pressure after a couple of months of winter storage. I got excuses and hollow apologies from the service manager who caused the scheduling problem. This is the second time I have had trouble with House Ford in Red Wing. Fool me once, shame on you. Fool me twice, shame on me! I need to add that they will tape your phone conversation with the service manager to put the blame on you and/or exonerate the service manager. Update: I got home and had time to review the bill. I was billed over $160 for them guessing at a diagnosis of the driveability issues with the truck. They didn't even suggest a fix or a part nor did they measure brake pads or do a voltmeter test on the brake switch etc. Do not use the service here unless you want to pay for the hot air spewed by the management and the time wasted for personnel to check their facebook pages and bill you for diagnoses that weren't done. More
by 1949fed
Employees Worked With
Jason House, Dwight Smith (service manager), John Goeman
January 04, 2021
If I could give them less than one star I would. Had an alternator replaced. Ford factory alternator referb because they do not make new any more - but it was still a Ford product - It went BAD - IN LESS alternator replaced. Ford factory alternator referb because they do not make new any more - but it was still a Ford product - It went BAD - IN LESS THAN A WEEK. Not only did it lock up and was so hot to the touch you could not touch it. The garbage alternator House put in also fried out my Cluster (and who knows what else because the vehicle wont even start). House Ford refuses to go good on it. They want ME to pay for the damages their product caused. Justin the service advisor, Dwight the service advisor manager and even Jessica the GM all told me straight out that they would not pay for the additional damage the alternator caused to my vehicle. DO NOT go there. Don't buy vehicles there, Don't get your service work done there. If they mess something up or their parts are defective they refuse to go good on it and make things right. More
by MHudy
Employees Worked With
Justin Burke, Jessica Katz
April 30, 2019
Everyone was so friendly. Justin Burke is a great choice to be the face of the Ford Service Department. The service area is very clean, I came on a rainy day and still the gu Justin Burke is a great choice to be the face of the Ford Service Department. The service area is very clean, I came on a rainy day and still the guys were able to keep the floor clean and dry. More
by schmidtca
Verified CustomerEmployees Worked With
Justin Burke
April 29, 2019
Exceptional Service as Always From scheduling my oil change, to bringing my car into the shop to smiling faces, to efficient, quality service, to out the door, the experience is al From scheduling my oil change, to bringing my car into the shop to smiling faces, to efficient, quality service, to out the door, the experience is always perfect. I appreciate the text updates as they are working on my car. I appreciate the consistent, quality service every time! More
by JAMANGEL76
Employees Worked With
Tim Ciccarelli, John Goeman
April 29, 2019
Exellent I came in to get a bulb replaced and was given excellent service. I definitely will be coming back. to the Red Wing dealership. was treated very profe I came in to get a bulb replaced and was given excellent service. I definitely will be coming back. to the Red Wing dealership. was treated very professional. Jackie westberg More
by westberg398
Employees Worked With
Tim Schmid
April 29, 2019
Service Tech was very helpful and knowegable. Service tech Tim Schmidt was very helpful . Quick turnaround d time . In and out of shop quickly. Everybody is always helpful an courteous. Will retur Service tech Tim Schmidt was very helpful . Quick turnaround d time . In and out of shop quickly. Everybody is always helpful an courteous. Will return again for service. More
by jklevan
Employees Worked With
Tim Schmid
April 29, 2019
,2018 RAM 1500 steering wheel noise John was great excellent, friendly professional service.. Arranged to have our vehicle delivered to my wife's school where she works. Very accommoda John was great excellent, friendly professional service.. Arranged to have our vehicle delivered to my wife's school where she works. Very accommodating yo our schedules More
by KIPLINGGORE
Employees Worked With
John Goeman
April 29, 2019
Good people to deal with Brought in for an oil change and rotation, but also to check out an intermittent lighting thing on my dash. They couldn't get it to replicate but we Brought in for an oil change and rotation, but also to check out an intermittent lighting thing on my dash. They couldn't get it to replicate but we documented it for the future. The s3ervice trip was efficient and organized. More
by CWP1276
Employees Worked With
Richard Jack, Tim Hudacek
April 26, 2019
Very Pleased Service center was helpful in scheduling and conducting my Jeep's maintenance. I was pleased that the service was on time and completed promptly. Serv Service center was helpful in scheduling and conducting my Jeep's maintenance. I was pleased that the service was on time and completed promptly. Service like this keeps me returning to Red Wing. More
by MEDIAMAN007
Employees Worked With
unsure who i worked with/sorry
