House Chevrolet - Service Center

Greg, I bought a suburban from you 12 years ago. The Greg, I bought a suburban from you 12 years ago. The car has been great. I don't buy that many new cars. I'm writing though to just say what a gr Greg, I bought a suburban from you 12 years ago. The car has been great. I don't buy that many new cars. I'm writing though to just say what a great experience I have had with your service dept and your manager Pete in particular. I wanted to pass on my impressions dealing with him. The car hasn't needed much but with 12 years and 140,000 miles there are some inevitable things that wear out. Pete has always been great to work with, gets things done quickly and always looks for the solution to get the most cost effective fix without taking short cuts. My most recent experience really highlighted this again. He never tries to over sell, or tack on unnecessaries and takes a common sense approach when deciding what should be done and when. Over 30 years of dealing with cars and motorcycles there are only 2 places I whole heartedly trust the service department. Your is one of them, and Pete is a big part of that. Its so rare and so critically important to a business. That alone is why when its time to buy something new it will be from your group. The same level of customer service goes for the cashiers and other people in your dealership - its rare and I'm sure your proud of it. I don't know what you pay him, but he's worth it and more. The service area is what makes and keeps loyal customers. thanks again, Bill 2000 Chevy Suburban More

I have bought several vehicles from this dealership over the past 20 or so years and have always thought I got a good and straight deal. In addition, the service on both the vehicle purchases and from the the past 20 or so years and have always thought I got a good and straight deal. In addition, the service on both the vehicle purchases and from the service department in subsequent visits have always been friendly and expertly done. If Pete tells me that something needs to be done to the vehicle, I know that is what needs to be done, no more no less than what is needed. The family feeling at this dealership is wonderful. One incident stands out as an example of the service that is common place from this dealership. A number of years ago, I had to be in the hospital overnight and my wife had some serious car trouble. She called Pete who asked her, what she needed. She replied, "come pick up this car and bring me another one so I can get my husband home from the hospital." Pete's reply was "done." Within a very short time, Bob and Bev House showed up with a tow truck and another vehicle for us to drive. We do all our service work at House Chevrolet and will buy vehicles only from them. More

I have been doing business with House Chevrolet for 30 years and cannot think of one time when I wasn't very pleased with the experience of purchasing new and used vehicles. I have also been very pleased years and cannot think of one time when I wasn't very pleased with the experience of purchasing new and used vehicles. I have also been very pleased with the service department and Pete in particular. Always very accommodating and friendly. I always know that I can trust the people I deal with at House Chevrolet. More

Met me at the door with a loaner car ready to go and met or exceeded all the maintenance needs I had. They have a nice customer lounge and made sure I had a cup of coffee and spent some time just talking w or exceeded all the maintenance needs I had. They have a nice customer lounge and made sure I had a cup of coffee and spent some time just talking with Bob House. Greg went out of his way to greet me and talk with me for a few minutes too. More