House Chevrolet Cadillac

Excellent dealership, Excellent customer service! Was just driving through the lot and Becky came and waved us down. Didnt plan on going home with a different vehicle but glad we stopped cause we foun Was just driving through the lot and Becky came and waved us down. Didnt plan on going home with a different vehicle but glad we stopped cause we found out we had a serious problem with the vehicle we had so with the help we got from Becky we went home in a newer vehicle than what we had! super happy! Highly recommend! Great people great environment! More

Friendly service. Everybody was very helpful and made me feel comfortable from the moment I walked in the door. Great follow up and communication from Kyle after the Everybody was very helpful and made me feel comfortable from the moment I walked in the door. Great follow up and communication from Kyle after the sale. More

Fabulous Always greeted with a smile and shown courteous service. They aim to service the vehicle correctly and it is returned with a free car wash! Paper d Always greeted with a smile and shown courteous service. They aim to service the vehicle correctly and it is returned with a free car wash! Paper documents clearly explain the service received. More

Great Dealership - Great Staff! Highly Recommend! Josh was very knowledgeable and friendly. Becky was wonderful! Showed me everything in the vehicle - very thorough and very nice to work with. Michae Josh was very knowledgeable and friendly. Becky was wonderful! Showed me everything in the vehicle - very thorough and very nice to work with. Michael in Finance was very thorough and friendly. He even got a better interest rate than my credit union! Thank you all for a great experience! More

Rear shocks leaking Best service out of a service writer I’ve ever had. Waited on the other one for 2 weeks with no results. Cris took. Care of everything NOW. Best service out of a service writer I’ve ever had. Waited on the other one for 2 weeks with no results. Cris took. Care of everything NOW. More

Very professionally handled Process was smooth, fast and easy. Also appreciated that there was no miles on the new vehicle. Other dealerships had 300+ miles on new vehicles. Process was smooth, fast and easy. Also appreciated that there was no miles on the new vehicle. Other dealerships had 300+ miles on new vehicles. More

This House Is Not A Home I own a GMC Terrain that I had taken in for an excessive oil consumption issue. This is a known problem with these vehicles and the second time for th I own a GMC Terrain that I had taken in for an excessive oil consumption issue. This is a known problem with these vehicles and the second time for this car in particular. Due to the nature of the problem I was put in touch with the House Service Director from the beginning. Due to delays mostly on GM’s end getting a response on GM assistance and them requiring every piece of paper on every service ever done it was almost a month before I got my vehicle back. Once received, there were multiple issues that weren’t there when I dropped it off. I made several phone calls, messages, and emails to try and coordinate repair (again). Over the next three weeks I didn’t hear one single response. I even forwarded my email to Mr. House himself. No response a week later as I’m writing this. It turns out my concerns were valid. After taking a day off of work to resolve this matter the technicians found a loose engine mounting bolt that wasn’t torqued properly during the initial repair. I understand that a mistake was made and to their credit they owned it once I was there. What is unacceptable is their decision to actively avoid responding to me and addressing my concerns. Especially when I escalated those concerns to the owner himself. A simple “bring it down, we’ll take a look at it” would have sufficed. I live in the south metro area and chose House because of the small town service I had been accustomed to when it was Walser Chevrolet. I’ve never been treated with such disrespect when it comes to customer service. More

House Chevrolet The staff helped answer any questions we had. If the salesperson didn't know, she would get the answer. She made it easy to narrow down what we wanted The staff helped answer any questions we had. If the salesperson didn't know, she would get the answer. She made it easy to narrow down what we wanted. There is a nice lounge and area for the kids. More

Sale group is great. Getting add-ons from service... meh. Becky was great to deal with! But between the service department and me... I made her run her butt off. I wanted a simple rear cargo camera install Becky was great to deal with! But between the service department and me... I made her run her butt off. I wanted a simple rear cargo camera installed in my truck. Initially they tried to sell me the 3 camera system, which would be cool but I found the cargo cam is not included in it, so it would have been more to get that option. I had found the part number for the cargo cam only system... I even gave the GM part number. For some reason the parts department could not figure it out. They tried to sell me on a remote camera for the trailer (which you need the 3 camera system). Then they tried to sell me a 3rd party system with added installation costs was almost the same as the 3 camera system. Then they thought they figured it out. Turns out they ordered the cargo cam that integrated with the (once again) 3 camera system. Finally they figured out what they needed to order which was the same part number I sent to them almost a week ago (After talking to the manager). Good thing I was not picking up until the end of 2 weeks. So make sure you do your research if you want a specific add-on and make sure they are installing the correct part. More

Easy to work with The service department personnel were very courteous. I was sent a text reminder of my appointment which was nice. They worked with my schedule to hav The service department personnel were very courteous. I was sent a text reminder of my appointment which was nice. They worked with my schedule to have the vehicle ready for me. More