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Hoselton Toyota

East Rochester, NY

3.6
93 Reviews

50 Marsh Road

East Rochester, NY

14445

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Showing 93 reviews

March 05, 2013

I had recently had a full frame replacement performed on my 2003 Tacoma pickup. Those efforts went extremely well. When I developed a "shimmy" in the vehicle a month later I decided to return to Hoselton be More

by jfschaub45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim (service consultant)
Mar 27, 2013 -

Hoselton Toyota responded

Thank you so much for the positive review and for being a loyal Hoselton Toyota customer! We look forward to helping you with all of your future service needs.

March 04, 2013

I have nothing but great things to say about Hoselton Toyota!! Every single employee I have had dealings with has been polite and very helpful. The service department takes the time to answer my questio More

by kconlon62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
customer service, service department
Mar 27, 2013 -

Hoselton Toyota responded

Thank you so much for the kind words about our dealership. We appreciate the positive review and recommendations to your friends and family. If they do purchase a vehicle, make sure they mention your name. You will receive a $50 check from our Refer a Friend program! Enjoy your Rav4!

February 23, 2013

Went to hoselton Toyota for brand new Camry with my friend. Lots of haggling involved. I personally don't have much patience for haggling but sales person and manager seemed to enjoy it. If you are buy More

by Jbking
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember
Feb 26, 2013 -

Hoselton Toyota responded

I'm sorry to hear that you not happy with your experience. If you would like to discuss this any further, please feel free contact our Customer Service Manager, Maggi, at 586-7373 x2223 or maggid@hoselton.com and she will personally review each step of your experience.

February 19, 2013

The staff at Hoselton were all very polite and helpful. The work they do can be depended on. They were able to finish the job in an expected time with no problems. More

by jpearsall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Feb 26, 2013 -

Hoselton Toyota responded

Thank you for the positive review. We are happy to hear that you've enjoyed your experience at Hoselton Toyota!

February 15, 2013

I was very impressed with your service reps and especially you shuttle service. I was able to go home and do my thing. When the car was ready the shuttle driver came and picked me up. By the way More

by lillianewald1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
Feb 26, 2013 -

Hoselton Toyota responded

We are happy to hear that had a great experience in our service department! I'll pass this along to the service team and shuttle drivers, they will appreciate the kind words as well!

February 14, 2013

I have been impressed with everyone that I have dealt with at Hoselton Toyota, from David Sykut in sales, my service team, the parts people, and John Bailey at the body shop. Everyone has been most help More

by giannbL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bailey most recently.
Feb 26, 2013 -

Hoselton Toyota responded

Wow, Thank you so much for the kind words about our dealership! We are happy to hear that you find the New Owner Clinics helpful. We look forward to assisting you with any service you may need in the future.

January 17, 2013

Nearly all ratings are 5 because: It is easy to make Nearly all ratings are 5 because: It is easy to make an on-line service appointment The vehicle is always ready when promised The work is More

by sigma7517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Capozzi-Service; Dawn-Service; Rocco-Service
Jan 29, 2013 -

Hoselton Toyota responded

Thank you for the great review on DealerRater! We are very happy that you are satisfied with the service that you have received. It's also great to hear that our online service scheduler is a useful tool for you!

January 15, 2013

20 years of experience with Hoselton Toyota. Bought new cars and always go there for service. From the receptionists, to the service writers, to the sales staff, YOU are all GREAT. Being treated like one More

by kdewaard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack, Pat
Jan 29, 2013 -

Hoselton Toyota responded

Thank you so much for the positive review and for being such a loyal Hoselton Toyota customer! We look forward to helping you with all of your future sales and service needs as well.

January 06, 2013

Friendly efficient and pleasant. The car was ready when expected. The cost for the maintenance was what I expected. I asked for my registration label to be reattached and it was done as expected. More

by henry.artman.9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not remember.
Jan 11, 2013 -

Hoselton Toyota responded

Thanks for the positive review! We look forward to assisting you with any future sales or service needs.

January 01, 2013

Steve was great to deal with and very knowledgeabel about the car. he always appeared to have our best interests and take into account our needs and wishes. he was not confrontational and made buying the ca More

by MThaler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Schaffer
Jan 03, 2013 -

Hoselton Toyota responded

Thank you so much for the great review! I will forward this to Steve as well. I'm sure he will appreciate your kind words!

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