Hoselton Auto Mall
East Rochester, NY
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Friday I walked into the dealership to purchase a vehicle I have been looking at online for a few months. The purchase and trade process was flawless. I drove the vehicle off the lot and had instant regret. I have been looking at online for a few months. The purchase and trade process was flawless. I drove the vehicle off the lot and had instant regret. The vehicle was not bad in anyway. I just had extreme buyers remorse and knew I made a mistake getting something smaller then what I had. I called Dave Rogers very early the next morning and voiced my concern. With out hesitation, Dave Rogers said. Bring it back. The timing of the day wasn't going to work for either of us that day. They also had to go to DMV to re register my old vehicle and that was not going to happen on a Saturday. They follow through with their return policy, zero questions asked. Dave sent someone to the DMV and Monday I was able to pick up my old truck and hand over the keys for the vehicle I had purchased. Dave was so patient with me the entire process. I felt horrible, ashamed and really embarrassed for the time I had wasted of theirs. I met Dave Monday night, he had plates on my truck and took the plates off the purchased vehicle. I left and just could not believe how amazing he was to me. He did not have to do anything that he did for me, but he did. Dave is truly a asset to this company and without him I would of probably been very unhappy and not said anything. I would of went on and drove a car that I hated. I am still in AWW of how well this entire thing was handled. Thank you so much Dave Rogers for everything. More
We had a very pleasant experience with Hoselton, our rep was informative, and knowledgeable. We were able to test drive the SUV we were interested in and look forward to Hoselton helping us in the near futu was informative, and knowledgeable. We were able to test drive the SUV we were interested in and look forward to Hoselton helping us in the near future. More
I recently purchased a new Nissan Rogue Sport and am very happy. The Sales staff I worked with Tim, Tom, and Mickey were knowledgeable and easy to work with, and did an excellent job. happy. The Sales staff I worked with Tim, Tom, and Mickey were knowledgeable and easy to work with, and did an excellent job. More
Our sales person Jill McWilliams was outstanding. Very thorough informing us about the SUVs we are interested in. Arranged a test drive and priced the SUV out for us. Couldn't have asked for a better e thorough informing us about the SUVs we are interested in. Arranged a test drive and priced the SUV out for us. Couldn't have asked for a better experienced. More
this purchase will be my 3rd new pathfinder. the 1st i bought in california and then had seviced at hoselton which impressed me to the point i never went back to the dealership in california. i bought my bought in california and then had seviced at hoselton which impressed me to the point i never went back to the dealership in california. i bought my second pathfinder from hoselton and have been happy with all the transactions, services and repairs. now i am preparing to take possesion of number 3 which i also am purchasing thru hoselton. I have no complaints only praise for the sales, service, transportation departments. everyone has been easy to work with. More
Hoselton Toyota makes buying a vehicle easy and enjoyable. The staff is first rate and goes out of their way to help us find the car we want. No high pressure salesmen. I'll be back when I'm ready enjoyable. The staff is first rate and goes out of their way to help us find the car we want. No high pressure salesmen. I'll be back when I'm ready for a new car again. More
My experience with this dealership was very excellent. Great sales people and employees all around. I'm glad I chose hoselton for my vehicle purchase. Great sales people and employees all around. I'm glad I chose hoselton for my vehicle purchase. More