Hoselton Auto Mall
East Rochester, NY
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Best dealership to deal with! Went to see Partha to facilitate buying a second car for my daughter to use. He made the whole process easy and comfortable and gave my daughter a ne Went to see Partha to facilitate buying a second car for my daughter to use. He made the whole process easy and comfortable and gave my daughter a new perspective on how a good dealership operates. More
Knowledgeable and Helpful We were just looking at the 2017 Prius when Karen Jacob approached us and, with no pressure but much knowledge, she answered all our questions in her We were just looking at the 2017 Prius when Karen Jacob approached us and, with no pressure but much knowledge, she answered all our questions in her friendly, natural manner. She was a great salesperson and the Prius was a great car, so she shepherded us through the buying process, making it very easy. We've had a couple of questions since our purchase and Karen has been extremely helpful, We recently moved to the area and are very happy to have found our new Toyota home. Thank you, Karen, for your incredible service and professionalism. More
Will only buy our future cars from Hoselton! We had a really positive experience when purchasing our Toyota Highlander from the salesman, Mike Andrushko. He went above and beyond to get us a fair We had a really positive experience when purchasing our Toyota Highlander from the salesman, Mike Andrushko. He went above and beyond to get us a fair deal and find the perfect car. I have never had such an easy transaction and positive interaction with a car salesman. Mike was very informative and attentive! It is never easy shopping for cars with kids in tow. He was patient and kind. We will absolutely come back to Hoselton for all future purchases! More
Exceptional Car Buying Experience From the moment I entered the dealership, to the moment I drove away in my new Toyota RAV4, I was treated like I was the most important customer in th From the moment I entered the dealership, to the moment I drove away in my new Toyota RAV4, I was treated like I was the most important customer in the dealership. My salesman, Steve, was professional, very knowledgeable in regards to all the different cars I was considering, flexible and understanding knowing what my financial restrictions were, all the while maintaining an attitude that he and the dealership would do all they could to get me into a vehicle I would be totally happy with. There was not one time, during my dealings with Steve, that I felt pressured to make any type of decision within a certain time frame. His easy going attitude and confidence that whatever vehicle I ultimately chose, whether it was with your dealership or not, made me realize that I would not want to deal with anyone else other than Hoselton Auto Mall for this purchase and all future purchases for myself and my family. I absolutely love my new Toyota RAV4 and want to thank Steve, as well as all the other friendly and welcoming sales associates that I met during my purchase, for making my car buying experience a delight. More
Hoselton New Car - RAV4 Hybrid It's been a couple of weeks since I drove away with my new RAV4 Hybrid - absolutely the best car I've owned. This is the 5th car that I've purchase It's been a couple of weeks since I drove away with my new RAV4 Hybrid - absolutely the best car I've owned. This is the 5th car that I've purchased from Hoselton...and as usual it was a great experience. I've been in a few times over the past year or so to test drive a couple of vehicles and always felt no pressure. My salesperson (Al) was always friendly and had time to say a quick hello if I just dropped in and he was with another customer. When I finally settled on the RAV4 Hybrid he was helpful in getting my trade appraised, working the numbers, and finalizing the sale. I had to wait a couple of weeks for the car to be delivered, but in the meantime both the business manager and Al were in touch with details about service, options, and financing. Having ongoing communication during that time made the pickup smooth and easy. I have to say this was also the most through training that I've ever had buying a car - with so many options even a 'techie' like me definitely benefited from the session. While I'm only at 1500 miles and not quite ready for service I'm confident that I will be provided the best service. More
Good communication and no "bad vibes". I was treated as if i was a member of the family. I had a question on evening during the buying process and texted Brian. He happened to be at a part I was treated as if i was a member of the family. I had a question on evening during the buying process and texted Brian. He happened to be at a party and took time to answer my concern anyway. Talk about dedication...... I had an external wheelchair/scooter lift attached to my trade in vehicle and he saw that it was properly removed and safely loaded into my new vehicle for me to dispose of. It is nice being part of the family. I had an interior lift installed on the new vehicle. The weight of the lift and scooter made the rear of the van lower than normal and caused the headlights to be focused too high. I brought the van in to have the headlights aligned. There was no charge for this. I assume that this a benefit of being one of the kids. More
Consistently above average I have purchased several vehicles from Hoselton Toyota, and I have yet to have any issues with the sales and or service departments. They are customer I have purchased several vehicles from Hoselton Toyota, and I have yet to have any issues with the sales and or service departments. They are customer centered and address any questions or concerns brought to their attention in a straight forward manner. Auto dealerships have changed considerably in the last decade and Hoselton demonstrates that positive professional evolution. More
Trade in/New Lease I met with Dave Lempert for advice about trading in my 11 year old car. I had no idea as to what was available to me that was also affordable. Dave we I met with Dave Lempert for advice about trading in my 11 year old car. I had no idea as to what was available to me that was also affordable. Dave went over all my concerns and questions and thoroughly explained all the details. He was as patient as a saint and really showed concern. I left with a brand new lease on a car I never imagined I would get and I owe it all to him for his kindness, understanding and knowledge. In my book, he is personality plus with a Heart. Thank You, Dave just for being you and bringing such happiness to me. More
recent purchase Karen Jacob was my dealer. She was knowledgeable, kind, enthusiastic, & EXTREMELY patient with our concerns & questions regarding my trade in & purch Karen Jacob was my dealer. She was knowledgeable, kind, enthusiastic, & EXTREMELY patient with our concerns & questions regarding my trade in & purchase. You are very lucky to have her on your staff. More
Purchased 2017 Highlander I recently purchased a 2017 Highlander at Hoselton, working with Don Beuerlein. Don was new to Hoselton, having come from another Toyota dealership, b I recently purchased a 2017 Highlander at Hoselton, working with Don Beuerlein. Don was new to Hoselton, having come from another Toyota dealership, but he made the experience of purchasing my new car transparent and easy. He went out of his way to locate the vehicle that I wanted with a 200 mile radius, and worked with me after the sale to make sure that everything went smoothly - including answering some questions that arose after I'd had the car for several days. I would highly recommend him. More