Horne Mazda Avondale

Went above and beyond My husband and I are expecting in June and needed something a little bit bigger to fit a carseat and a stroller without breaking our backs and playing My husband and I are expecting in June and needed something a little bit bigger to fit a carseat and a stroller without breaking our backs and playing tetris with a newborn. Isui and John helped us get exactly what we wanted in a vehicle, that worked perfectly with what we wanted for our expanding family. Zellar, in financing, made sure we stayed within our budget and worked with multiple banks to make sure we got the best interest rate and monthly payment. My husband and I shopped around at many dealerships along the strip that Avondale Mazda is located in and Mazda was the only one that really listened to what we were saying and what we wanted. I would highly recommend both John and Isui to help pick our next vehicle. More

Bad Business Very bad experience. Passed around from sales person to sales person to sales manager. No one seemed to have the authority to actually make a deal, Very bad experience. Passed around from sales person to sales person to sales manager. No one seemed to have the authority to actually make a deal, but had to leave constantly to check with a sales manager who I never met and who would not come out of his office. They even used the old dealer trick of "losing" the keys to my trade-in vehicle to keep me there longer while a new salesman was brought in to wear me down. I was walking down the hall to the restroom when I saw the original salesman take my keys from his pocket and heard him say "we've kept 'em hear long enough". Seriously, not an ethical place. More

Problem solver Wedrick at Avondale Mazda is one of the best salesmen in AZ, that man makes it his priority to take care of his customers (new and old). I purchased m Wedrick at Avondale Mazda is one of the best salesmen in AZ, that man makes it his priority to take care of his customers (new and old). I purchased my car from him well over 8 months ago I walked into the dealership for a minor repair this morning and Wedrick made it his business to get me a loaner car so I wouldn't have to wait. I've dealt with a lot of salesmen over the years... But when dealing with him it's like you have a Bestfriend waiting to help you get the best deals in town. I'll be trading my car in for a newer Mazda in a couple of years and as long as Wedrick is there I'll be a customer for life! Thanks for making me feel comfortable and like family. More

Outstanding I traveled from Southern California to Avondale, Arizona to purchase the 370Z found on Cars.com from this dealership. Stacey was very friendly and I traveled from Southern California to Avondale, Arizona to purchase the 370Z found on Cars.com from this dealership. Stacey was very friendly and knowledgeable about other makes of cars and subjects we discussed while there. The staff was extremely friendly and worked very fast knowing my time is valuable. The whole experience was seamless! Thank all of you for making one of my dreams come true and doing business with you. More

Kate bennett is the best Kate bennett made the whole process easy, and was the nicest person there since the beginning she was so helpful and knew alot about the vehicle and e Kate bennett made the whole process easy, and was the nicest person there since the beginning she was so helpful and knew alot about the vehicle and explained everything in a easy way to understand would recommend this dealership just for her More

Wedrick C. .....you are my hero! Thank you , I had the best experience at Avondale Mazda . My sales representative was great. Wedrick gave me reassurance that he would be able to get Thank you , I had the best experience at Avondale Mazda . My sales representative was great. Wedrick gave me reassurance that he would be able to get me into a new cx-9 and out of my current vehicle despite my negative equity on my trade in and my bad credit .......I was very unsure and did not want to get my hopes up. After working with Wedrick he was able to get me a great deal. He was very professional and understanding. Thank you I love my new CX-9! More

Kate Bennett is a Rocksar Sales Woman!!! From the moment my husband and I arrived at the dealership, Kate Bennett approached us with a bright and shiny smile. She was super friendly, knowledg From the moment my husband and I arrived at the dealership, Kate Bennett approached us with a bright and shiny smile. She was super friendly, knowledgeable, professional, personable, kind, genuine and sweet. She genuinely cares about her customers and treat them with the upmost respect. This is the exact kind of sales person that I think and company would benefit from. I wish there were more like her, she is one of a kind! Thank you so much Kate for all of your help and the wonderful vehicle. More

Best Car Shopping Ever! I went in to Avondale Mazda because I had never considered a Mazda, but wanted to compare it against a few competitors. After test driving the fully l I went in to Avondale Mazda because I had never considered a Mazda, but wanted to compare it against a few competitors. After test driving the fully loaded Mazda 3 Grand Touring, no other cars in the class added up! The tech and driving ability of the car were awesome! Not only that, but my Salesman Josh, and manager Chuck were awesome to work with. Josh was very knowledgeable answering all of my questions and did not pressure me at all, even when I told him I was going to leave to compare other cars. Chuck made it quick and easy as well, gave me the no haggle price, even showed me the invoice for the car so I knew I wasn't getting ripped off! In finance the paperwork was very organized and Montana was very professional in answering my questions and not being pushy on things I did not want to buy. Needless to say, my experience from start to finish was awesome and I recommend all of my friends and family to drive a Mazda, and ask for Josh when they get there! More

sales lady was nice but other than that avoid everyone else Bought my son a 2013 Kia Soul for his 18th birthday. This vehicle was suppose to be certified. When we roadtested it we took around the block and it s Bought my son a 2013 Kia Soul for his 18th birthday. This vehicle was suppose to be certified. When we roadtested it we took around the block and it seemed to drive ok. After leaving there with it and got it on the highway it pulled very hard to the right. I noticed the rear wheels seemed really bowed in so I called the dealership back and asked how much to align it. I was told $129.95. I didn't think this was right since we had just purchased it. I called and asked to speak to the general manager. I was told by Robert that he would give him the message. The next day came and i called again and Robert somewhat rudely said that he was busy and he would call me when he could. I called again the next day and Robert again was being rude on the phone stated to me that he was not going to keep bothering the GM and to be patient. I decided to take the vehicle in to a reputable repair shop in Goodyear. After checking out the vehicle turns out the straight axle was bent and would cost $1200 to repair it. So after not hearing from the GM we drove there requesting to talk to the GM. Chuck told us to leave the vehicle so they themselves could check it out. When it was verified that was the problem they offered to put a used axle in n/c to me. The problem was time because my son had to leave to go back to school. So we went back to the dealership and asked to speak to the GM again He kept having everyone else talk to us. Horrible customer service from him he should be replaced and not be in that position. Finally they offered to give us our trade back and unwind the deal. I should have done that but with time running out my son saw they had another one there which was a year newer so they said they would work with us on that one. They told me it was a trade in that they just got in which was a lie. It actually was a rental car that they bought at the auction. They made it sound like they were not making any money off the deal but when you get charged for bogus fees they are always making money. To make a long story short don't believe them when they say a vehicle is certified. Make them prove it or ask them to recertify it. In fact the best thing to do is avoid this dealership all together....... Hidden fees and bogus paperwork just not worth the hastle..... More

Broken Promises & Lies I purchased a new CX-5 a few weeks ago and the following day I noticed there was a deep scratch in the window tint. I contacted the dealership and wa I purchased a new CX-5 a few weeks ago and the following day I noticed there was a deep scratch in the window tint. I contacted the dealership and was given the run around. They finally agreed to take a look at it but said I would need to bring my car in, during the week, so that they could fix it. The problem with this is that I cannot take time off to bring my car in and they will not take it over the weekend. After going back and forth about a week, the manager, Chuck, finally agreed to give me a loaner car. Everything seemed to be OK but THEN, a few days later, they called and said that they will not give me a loaner. Chuck had his sales guy, Wederick, tell me that the process is too quick for them to give me a loaner. I explained to the Chuck and Wederick that I cannot take time off work to take care of this during the week and was basically told "tough." Chuck completely backed out of his promise to me. It appears they could care less about repeat buyers. This is the second vehicle in 3 years that I purchased from them and based off this experience, it will be the very last vehicle they sell me. They also just lost my business for maintenance. More