Horne Mazda Avondale
Avondale, AZ
Filter Reviews by Keyword
By Type
Showing 838 reviews
Troy was great and the entire process was excellent. I appreciate the extra effort, professionalism, and flexibility. I look forward to my next service visit. appreciate the extra effort, professionalism, and flexibility. I look forward to my next service visit. More
My salesman was John Clonts, he was very professional, and made my first time buying a new car a pretty easy experience. He answered any questions I had. and made my first time buying a new car a pretty easy experience. He answered any questions I had. More
Had car serviced Saturday 3/27 and everything went really smoothly...service advisor did a nice job...plan on returning again. Troy, my service advisor was cool throughout the entire process. smoothly...service advisor did a nice job...plan on returning again. Troy, my service advisor was cool throughout the entire process. More
From start to finish the interaction with every employee was professional, friendly and accurate. Great communication by everyone in updating us in each step throughout the online purchasing process. The was professional, friendly and accurate. Great communication by everyone in updating us in each step throughout the online purchasing process. The only area of improvement for this dealership (which has NOTHING to do with the sales or customer service people) would be on Internet listing transparency. There were certain enhancements to the vehicle that were not optional/reversible (already installed) that were not listed and theses upcharges were not included in the advertised price. The amounts were not insignificant. Although this was a surprise, we always had the option to walk away. I feel it is irrelevant if other dealers in the area do the same thing, this can start a negotiation off on a sour note. Our sales person was able to make another concession to partially offset the disparity. More
I always use the dealer when servicing my car because I feel they have more information on issues that might arise with my vehicle as it gets older. I liked the video inspection review you have , really a feel they have more information on issues that might arise with my vehicle as it gets older. I liked the video inspection review you have , really a plus. My only beef is your costs are double what's out there from reliable independents. It makes me think that simple service can be done elsewhere as long as you trust the provider. More
Paola in the service department was awesome. Very professional and efficient. Oil change and cleaning went very smoothly. She was very easy to communicate with and I would recommend her in a heartbea professional and efficient. Oil change and cleaning went very smoothly. She was very easy to communicate with and I would recommend her in a heartbeat. She took care of both of our vehicles with ease! More
The service was excellent. I was met at the car upon arriving early and service commenced immediately. The video review of the car was helpful. arriving early and service commenced immediately. The video review of the car was helpful. More
Troy was great at keeping me updated on my car. I received a video showing exactly what was being done and Troy sent me a text letting me know what needed to be done with the pricing. received a video showing exactly what was being done and Troy sent me a text letting me know what needed to be done with the pricing. More
Service department gave me honest insight on my cars issues and concerns. And completed services exceptionally. Returned car nice and clean! Great customer service as well. issues and concerns. And completed services exceptionally. Returned car nice and clean! Great customer service as well. More