Horne Mazda Avondale

Jarvis Newman was great. He assured me that we will be able to get a vehicle. And he was able to deliver. Thank you for your patience. able to get a vehicle. And he was able to deliver. Thank you for your patience. More

Jarvis was good with all the finance rates!! If you want to buy mazda cx5 go to horne mazda avondale to buy mazda cx5 go to horne mazda avondale More

Angel was amazing. Very knowledgeable. No pressure and worked with me despite it being very late in the day on a holiday weekend. Jarvis in financing was great too. Really nice. Considerate. Accomma worked with me despite it being very late in the day on a holiday weekend. Jarvis in financing was great too. Really nice. Considerate. Accommadating to my needs. More

I am the proud owner of a CX-3 Mazda that I purchased from Horne Mazda Avondale. My family suggested that I look into the Mazda line of vehicles because of their high safety rating. I saw my vehicle onl from Horne Mazda Avondale. My family suggested that I look into the Mazda line of vehicles because of their high safety rating. I saw my vehicle online and Adrian Alvarez, their Internet Manager, was very helpful to me through the entire process. He answered all of my questions and made me feel very comfortable and confident that I was making a good choice. In addition Nick Nicholas, their Sales Manager, was very helpful explaining everything step by step. They followed up several times after I had possession of my car to make sure all was good and I was happy with my decision. I would highly recommend Horne Mazda Avondale! More

Terrible customer service and poor delivery of vehicle. They don’t care about you. They commit fraud. Watch out for Jarvis Newman in finance. He will sell you coverages you didn’t request. Placing formal c They don’t care about you. They commit fraud. Watch out for Jarvis Newman in finance. He will sell you coverages you didn’t request. Placing formal complaint with Mazda. More

The General Manager Kim Yett is not to be trusted. Mr. Yett talks down to customers, very unprofessional and needs to learn to listen. Mr. Yett claimed he would honor a voucher from the previous manageme Yett talks down to customers, very unprofessional and needs to learn to listen. Mr. Yett claimed he would honor a voucher from the previous management, but ended up charging more for the part before giving the discount. This is what happened to me, I ordered a part after he approved the $50 voucher. Numerous problems occurred delaying the installation. I was working with Troy (Exceptional employee by the way), to get a bumper guard. Unfortunately, the day of service Troy was unavailable and I had to deal with another service rep and Mr. Yett once again. The service rep called me after installation and told me my bill was around $201. I asked if the $50 voucher was applied and she said no. To make a long story short when I arrived to pick up my vehicle, I explained all the previous encounters and that my voucher was approved. After waiting over 15 minutes for the service rep to talk to Mr. Yett, he came out all haughty, said he would approve the voucher but denied previous approval. So I thanked him once again and went to pay my bill. The service rep charged me $198. I asked her how was $201 - $50 = $198. She shrugged her shoulders and gave me a new invoice with a higher charge and said see they deducted $50. It doesn't take a brain scientist to do the math. However, there were other customers waiting and I didnt want to make a scene. I figured if I got a survey I would deal with this via feedback. I got the survey and gave them a 1 out of 10 on this service and reported it was shady and no integrity. Can you believe I actually received an email from Mr. Yett, I may post elsewhere, telling me that he didn't feel it was right I gave them a 1 after he approved the $50 voucher, which he didn't have to and probably shouldn't have since I was not happy and could not believe I called him shady. First of all rest assured he did not give me $50 off, more like $3, because he added $48 to the price of the part before deducting $50. Hmmmmm, does anyone else think that fits into the category of being dishonest and shady? Beware if you go to this dealership. More

Called ahead because we were driving from the east side to confirm they had the vehicle we were looking for. We had emailed back and forth prior and they quoted a price for the car we wanted and when we g to confirm they had the vehicle we were looking for. We had emailed back and forth prior and they quoted a price for the car we wanted and when we got there the truth comes out the the jerk had the audacity to say that he just told us that price to get us in there. They wasted our time 1.5 hours round trip. They are garbage stay away they are super aggressive and disrespectful. STAY AWAY!!!!!!!!!!!!!!!!!! More

Be care when using the service center. On 2 different times they did not check my filters and said they did. I had to return. times they did not check my filters and said they did. I had to return. More

This dealership is not trustworthy. After we agreed on the price of a used Mazda 6 by email, he sent me an official price which was $1,800 higher as it included $600 "government fees" that do not exist an the price of a used Mazda 6 by email, he sent me an official price which was $1,800 higher as it included $600 "government fees" that do not exist and $1,200 for "accessories" that are already part of the used car. The salesman also sent me financing with 10% interest rate, although you could easily get 3% financing on used cars now. More