Horne Mazda Avondale
Avondale, AZ
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Wait time for oil change was short, but inspection ended up coming out with ridiculous repairs. I have been to this dealership service department multiple times and had honest inspection results. Troy was m up coming out with ridiculous repairs. I have been to this dealership service department multiple times and had honest inspection results. Troy was my service advisor for years and always helped resolve any problems with my vehicle. I went a few days ago and had Chris as my service advisor and all of a sudden it seemed multiple things were "red" and needing replacement and when the he checked after I wasn't okay with the results from the inspection had found the results weren't needing immediate attention. I attempted to view the inspection video and it was not available. More
Although they worked out a deal with me, to my surprise the salesman I originally spoke with and made an appointment with never came in to make the sale, they had another salesman help me. It took a lot lo the salesman I originally spoke with and made an appointment with never came in to make the sale, they had another salesman help me. It took a lot longer than expected, but all in all I am very happy with the vehicle purchased. More
No interest by service personal given to customers, no information given about services received, I called to see if my vehicle was ready and I told the person my last name 3 times, he calls the other rep information given about services received, I called to see if my vehicle was ready and I told the person my last name 3 times, he calls the other rep out loud and says I don’t understand she’s speaking Spanish, which by the way I was not. More